Gate 1 Travel has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Ik wil me geld terug oplichters!!! Gister 800 betaald en slap excuus dat condor de reservering niet konden doorzetten !! Ikke bellen met condor...blijkt lulkoek te wezen!!! Ik ga aangifte doen en eis 10.000 euro schadevergoeding want deze reis was voor een condoleance!!! En nu kunnen we er niet heen omdat ons spaargeld erin zit!!!
This was my fourth trip with Gate1, and I was very disappointed with how they handled my reservation this trip. My family’s reservation was linked to mine, as I always do when traveling. They made no effort to book our rooms next to or even close to one another this trip. This was very upsetting. We were often in rooms on different floors, towers, or buildings. Something has changed with Gate1, and I'm very disappointed they had so little regard for our accommodations. I don't think I can trust them again with my family’s vacations.
A little late on writing this review! My husband and I had the incredible opportunity to join the 14 Day Classic Greece with Crete & Santorini Tour. It was truly a trip of a lifetime! From the breathtaking ancient ruins to the picturesque islands, every moment of this journey was unforgettable. However, what truly made the experience exceptional was our amazing tour manger, Marianna. From the very start, Marianna was warm, knowledgeable, and extremely organized. She made sure every detail was taken care of, allowing us to simply relax and enjoy the beauty of Greece. She also went above and beyond to accommodate everyone's needs, offering personalized recommendations for dining, shopping, and off-the-beaten-path experiences that we would have never discovered on our own. It felt like we were traveling with a local friend who was eager to share the best of Greece with us. The logistics were seamless, from transportation to accommodations. Marianna handled everything with grace and professionalism, making the tour smooth and enjoyable. Thank you Marianna for making our first trip with Gate1Travel a great experience! I must add that the bus drivers were remarkable, and very skilled in navigating the sometimes very narrow and steep roads of Greece. They were also, a very important part of our trip and added to the pleasure of this awesome tour. Thanks for the smooth ride! Looking forward to many more tours with Gate 1 Travel and would highly recommend booking with Gate 1 Travel!
I just booked a tour with gate 1 for a September safari to Kenya and Tanzania. Their customer service is very bad. If you are new booking, your phone is answered right away, however, as soon as you paid for the trip, it is Impossible to reach them, a phone call’s wait time is 45 minutes, and then you were routed to some remote call center in probably another country with bad connection, where the customer service representative is not knowledgeable and can’t help you with any thing. Very frustrating experience. Will not book with them again in future!
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I was scheduled to depart on a 16-day Thailand trip on April 16th 2020 and my trip was affected by the Corona virus and canceled. I received my credit so that I can rebook the trip, but the promotional coupon that we used to book our trip that saved us $360 each is not valid now. I feel like it is unfair that the promotional credit that we used to initially book the trip is no longer available to us since we did not voluntarily cancel this trip. Now we have a credit for a trip that we can take on next year that we will have to end up paying more for if we can't find another promo code to use. We are risking not having the date available that we need by waiting to look for a discount code. on top of it not being fair that we are forced to use a credit and not able to receive a refund, I feel like the company is squeezing more money out of us than necessary because all of the bookings are more expensive now than they were before. I would really appreciate it if someone would understand that thousands of guests are going to have the same problem and issue us all of the credits that we use to book the trip so that we can rebook at the same rate.
Date of experience: March 14, 2020
7 day PERU/Lima/Cusco Machu Picchu: I recently returned from a trip to Lima, Cusco and Machu Picchu with my stepmom. I'm 31 and my stepmom is 56. My dad purchased this "girls trip" for us as a gift. I had not done group travel before this trip, let alone a group travel of ages ranging from my age to older than my stepmom's. I truly have no words to describe the enjoyment, genuine and exploratory week we had with Americo Romaineville in Peru. He is an excellent example of the education and sincerity that goes into your trip's, and a great example of the strong character of the Peruvian people. Every detail of our trip was organized down to the "t," and my stepmom and I, being two solo female travelers, truly never felt worried about a thing, or that any loose end was missing. The mixture of experiences we had throughout the week, from learning about the Incan culture, exploring and listening to the mysteries of Machu Picchu and Saqsayhuman, and listening to Americo's "behind the scenes" and genuine stories, history and facts about the country and region left me in awe. I started this post saying I was 31 and had never done group travel before because I was a believer that "doing it alone" was best. I enjoyed doing all of my homework and putting the pieces of my trips together myself in the past. However after this trip I can firmly say, if every guide is like Americo Romaineville, group travel is the way to go. I learned history and context of Peru that would have been impossible on my own, and made a true "second family" I will remember forever. On the last night together, a member in our group gave a speech thanking Americo for everything he did for us. From juggling a large group with varying personalities, to making sure every detail was taken care of, he stopped at nothing, and made our experience in Peru one I will hold dearly in my heart forever. Thank you Americo and Gate 1 Travel!
Date of experience: March 12, 2020
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My family members have 2 reservations with Gate 1 for travel to Amsterdam 4/9/2020. (Reservation 1778272 and 1766596). Gate 1 has said would allow rebooking and airlines (United and Delta) have said no charge for change fees for this date. 4 of us have sent numerous emails to the site specified during this difficult Coronavirus period. There has been no response to date. The phone numbers provided ring for 2 minutes and do an auto cutoff. There appears to be no way to get them to respond. I have been on prior Gate 1 trips without issue. I understand this is a difficult time, but it’s unreasonable not to be able to discuss situation and confirm rebooking over 4 days.
Date of experience: March 12, 2020
I find that a lot of people use the power of social media when they have an axe to grind, more so than when they actually have a positive experience. After having read the other reviews, I would have to disagree with most of them. My husband and I and two of our friends recently returned from a trip to Morocco. We generally do not do guided tours, but when we saw the deal Gate 1 Travel was offering, we pounced on it. I will say, however, we were a little skeptical going through a travel agency we've never used before, but what's life without a little risk? I found the booking process to be simple and straight forward. They are upfront about what they are responsible for, what they are not, and what you are responsible for. I read the disclaimers front and back and they were very thorough. They mention that they are not responsible for any flight changes (as the airlines operate independently), what type of transportation they will use (and if you bother to look at a map, you should know approximately how long it will take to get from one point to another if you're going to multiple cities), etc. Like I mentioned earlier, we had a great experience. A representative met us at the airport on time, the drive to the first city (meeting point) was smooth and uneventful, and the hotel was as promised. There, we met the other travelers and our tour guide at the orientation. Throughout our 13-day, 6 city tour, our tour manager (Ben), proved to be top-notch. He was very knowledgeable, personable, protective, and you could tell from the get-go that he was passionate about his job and he also loved his country. Ben made an impression on us and he had a direct impact on our experience in Morocco. We cannot say enough good things about Ben! As for the other aspects of the trip (lodging, transportation, etc.), Gate 1 Travel delivered everything they promised. We stayed at the hotels that were on the itinerary, all the meals listed were served, and the tour bus was clean and comfortable. We all felt we got our bang for the buck and then some! We would definitely travel with Gate 1 in a heartbeat.
Date of experience: March 11, 2020
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This holiday started off on the wrong foot. Arrived @ Auckland Airport ... it was extremely busy @ 6:30am ... it took a very long time to get thru customs. Once we got to the ground transportation area ... there was supposed to be a Gate 1 person waiting to take us to our hotel. We hung around here about 2 hrs looking and inquiring about Gate 1 driver. My cell phone does not work in NZ. Was going to use the pay phone, as I had a loaded phone card, but it required credit card to be inserted. I declined as I had no clue what amount they were going to charge my credit card. Was about to purchase a temporary cell phone, when all of a sudden a person holding a Gate 1 sign appeared. We approached him and explained we had been waiting some 2 hours for him, only to find out he was there to pick up 2 different passengers. However, he did agreed to take us to our hotel. The Gate 1 drivers had NO LIST of names of the people they were to pick up and transport. If they did, they would have known we were MIA! We had previously traveled with Gate 1 and it was a quite favorable and memorable trip! I can't say the same for this trip. The country is very scenic and the people very nice and friendly. The tour manager Kevin, even with his bad jokes, was good. The numerous cities and towns were rather interesting. However, I didn't realize that when we signed up for this trip ... it would be ONE long boring bus excursion. I'll say we spent an average of 3-4 hrs per day on the bus. Boring!!! Boring!!! We would stop in small little towns for some hurried sightseeing, meals and bathroom breaks. Plus we were advised we COULD NOT use the onboard bus bathroom. Wazup with that??? There is NOTHING mentioned in the Gate 1 travel literature that says this was going to be a very long and boring bus trip. Granted we covered a lot of territory, but I DID NOT intend on a spending 3 to 4 hours per day on a bus!!! This should be pointed out in the Gate 1 Travel literature.
Date of experience: February 29, 2020
US
Had to cancel trip to Italy because of Coronavirus. Spoke with Shannon Smith about getting a refund and was told over the phone the trip would be fully refunded except for a total of $600 in cancel flight fees. Moments after phone call received an invoice stating 100% cancellation fee and an amount well over $600.
Date of experience: February 29, 2020
We had an excellent time on our trip to Portugal because of our trip manager Rui and a bus driver Pedro. Rui did go above and beyond. Local guides were excellent, especially Augusta in Lisbon. I am a travel lover and have traveled a lot. Gate 1 provides a very broad view of the cities. No museums or zoo or aquarium were covered on this trip. But the reason Gate 1 is getting 3 out of 5 stars is because of the flights. We were promised straight flights when we were booking the trip. Initial straight flight to Portugal was switched with connection. Then out return straight flight was switched with connection. Why do I want to fly 20 hours when its 8 hr flight to Europe from USA? Unlikely the flights were booked right away when I payed for the trip. Reply to Gate 1 reply: We booked the deal with direct flights guaranteed as part of the deal, payed in full right away. Direct flights were changed to connecting. Gate 1 didn’t leave up to the promise. Anyway, I do not want to argue. My rating will not change
Date of experience: February 20, 2020
Our trip in January 2020 to Myanmar did have many issues and bad experiences. After return we did contact Gate1 multiple times on the phone and e mails.No solution and respond.Be avare that Gate1 will not help you with any issue or problems after they get your money.This was very disappointing experience on our bucket list trip.
Date of experience: February 12, 2020
Very bad service. Long wait time on urgent mails due to coronavirus. very big costs on wait time on phone support. And advisors dont know anything about their own job. The customer service ended up costing us 100euro+ in fees. And their advice cost us 700 euro instead of helping us they made it worse. Plus our vacation is partly ruined. Never again.
Date of experience: February 12, 2020
