Cathy

Cathy

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1
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3.0
3 out of 5 stars
Average rating

Reviews by Cathy

GA

Gate 1 Travel

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3 out of 5 stars

Gate 1 Not Answering Phones or Returning Emails

My family members have 2 reservations with Gate 1 for travel to Amsterdam 4/9/2020. (Reservation 1778272 and 1766596). Gate 1 has said would allow rebooking and airlines (United and Delta) have said no charge for change fees for this date. 4 of us have sent numerous emails to the site specified during this difficult Coronavirus period. There has been no response to date. The phone numbers provided ring for 2 minutes and do an auto cutoff. There appears to be no way to get them to respond. I have been on prior Gate 1 trips without issue. I understand this is a difficult time, but it’s unreasonable not to be able to discuss situation and confirm rebooking over 4 days.