Gate 1 Travel
View company profile →
Connecting flights when promised straight flights
We had an excellent time on our trip to Portugal because of our trip manager Rui and a bus driver Pedro. Rui did go above and beyond. Local guides were excellent, especially Augusta in Lisbon. I am a travel lover and have traveled a lot. Gate 1 provides a very broad view of the cities. No museums or zoo or aquarium were covered on this trip. But the reason Gate 1 is getting 3 out of 5 stars is because of the flights. We were promised straight flights when we were booking the trip. Initial straight flight to Portugal was switched with connection. Then out return straight flight was switched with connection. Why do I want to fly 20 hours when its 8 hr flight to Europe from USA? Unlikely the flights were booked right away when I payed for the trip. Reply to Gate 1 reply: We booked the deal with direct flights guaranteed as part of the deal, payed in full right away. Direct flights were changed to connecting. Gate 1 didn’t leave up to the promise. Anyway, I do not want to argue. My rating will not change