Gate 1 Travel has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Ik wil me geld terug oplichters!!! Gister 800 betaald en slap excuus dat condor de reservering niet konden doorzetten !! Ikke bellen met condor...blijkt lulkoek te wezen!!! Ik ga aangifte doen en eis 10.000 euro schadevergoeding want deze reis was voor een condoleance!!! En nu kunnen we er niet heen omdat ons spaargeld erin zit!!!
This was my fourth trip with Gate1, and I was very disappointed with how they handled my reservation this trip. My family’s reservation was linked to mine, as I always do when traveling. They made no effort to book our rooms next to or even close to one another this trip. This was very upsetting. We were often in rooms on different floors, towers, or buildings. Something has changed with Gate1, and I'm very disappointed they had so little regard for our accommodations. I don't think I can trust them again with my family’s vacations.
A little late on writing this review! My husband and I had the incredible opportunity to join the 14 Day Classic Greece with Crete & Santorini Tour. It was truly a trip of a lifetime! From the breathtaking ancient ruins to the picturesque islands, every moment of this journey was unforgettable. However, what truly made the experience exceptional was our amazing tour manger, Marianna. From the very start, Marianna was warm, knowledgeable, and extremely organized. She made sure every detail was taken care of, allowing us to simply relax and enjoy the beauty of Greece. She also went above and beyond to accommodate everyone's needs, offering personalized recommendations for dining, shopping, and off-the-beaten-path experiences that we would have never discovered on our own. It felt like we were traveling with a local friend who was eager to share the best of Greece with us. The logistics were seamless, from transportation to accommodations. Marianna handled everything with grace and professionalism, making the tour smooth and enjoyable. Thank you Marianna for making our first trip with Gate1Travel a great experience! I must add that the bus drivers were remarkable, and very skilled in navigating the sometimes very narrow and steep roads of Greece. They were also, a very important part of our trip and added to the pleasure of this awesome tour. Thanks for the smooth ride! Looking forward to many more tours with Gate 1 Travel and would highly recommend booking with Gate 1 Travel!
I just booked a tour with gate 1 for a September safari to Kenya and Tanzania. Their customer service is very bad. If you are new booking, your phone is answered right away, however, as soon as you paid for the trip, it is Impossible to reach them, a phone call’s wait time is 45 minutes, and then you were routed to some remote call center in probably another country with bad connection, where the customer service representative is not knowledgeable and can’t help you with any thing. Very frustrating experience. Will not book with them again in future!
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We have traveled with Gate 1 travel on 5 exotic trips, India, Africa,Amazon, Peru, Croatia/ Europe and Costa Rica. We have spent tens of thousands of dollars with them. We were loyal customers, taking sometimes two tours a year with them. But when we booked our last trip to Greece in Jan 2018 for a travel date of Sept 2018 that is when the terrible service started. I booked the trip early Jan. We had a horrible family situation 2 weeks after booking. I told Gate 1 of this tragic event and was advised by them to cancel it. So I cancelled the trip with Gate 1 for Greece. I took out their travel insurance when I booked the trip. I paid over $3k for the trip up front and they told me to contact their insurance carrier. When I did and tried to make a claim with the insurance company, they said they had no record of reservation. I called Gate 1 and wrote them (Gate 1 )many times, that I couldn't put in a claim, because they told me I didn't have a reservation number. Gate 1 cancelled it, so therefore there was not a reservation. I went back and forth with Gate 1 to try to get my money back, and they kept telling me, contact the insurance company. After 4 weeks and 32 emails back and forth with Gate 1, I contacted my Credit card company and asked them to put it in dispute. When i told them I put the amount dispute they told me they couldn't help me. Well they weren't helping me before in the first place. My credit card company sided with me, and credited the full amount to my account. During this process, I got a call from Karen a manager of customer service at Gate 1 literally screaming at me that I had to pay for the $951 airfare or they would block my email address. It was insane. I have never been treated so badly by a company. Having to deal with Gate 1 travel after having the stress of my family emergency was over the top. They treat their loyal customer like dirt and are so unprofessional. It is really sad too, because my husband and I are retired and travel all the time, once again. I recently tried to book a trip with them, and they told me I was black listed. Black listed! Seriously? You are not a loyal customer to them, even if you spend thousands of dollars with them. Don't travel with Gate 1. Terrible Customer Service and once they have your money, they won't give it back.
Date of experience: January 29, 2020
They charge you for everything and everywhere they can charge you. From a simple name change even if the fault was from their end, they will still try to charge you. So you better be checking everything you're paying for and make sure all info you gave them are correct. Or better yet, find another travel company to assist you.
Date of experience: January 28, 2020
Went to Israel on the 9 day Believers Tour over Christmas. My family and I had a wonderful time and saw so much! We followed all the sites Jesus went to during his birth, ministry, and resurrection. We were even in Bethlehem at the site of Jesus birth on Christmas day. The guide was very good at explaining all the history and keeping us on schedule. The bus was comfortable and the hotels were excellent. Plenty of food at the meals but my 16 yr old was unaccustomed to anything but American food. We however were able to get Domino's pizza delivered while in Jerusalem.
Date of experience: January 13, 2020
Hey everyone just a few comments on the great 15 day trip tp see Ecuador. The trip included the lowlands, the Amazon basin, Galapagos the highlands of the interior. The added feature was the great tour manager Eduardo Borja who made this trip even better. Now this trip is not for everyone if you are the couch monkey or the once around the block with your dog this trip is not for you. This trip is very active with a walking day averaging 7 to 10 miles a day mostly up hill it seems. Now you add the temps in the high 80s, the humidity in the high 80s and the thin air in the interior it this trip can wear you down. The upside is the variety of what you will see and the first rate hotels that have been picked for the tour. The staff, meals and rooms were great with some coming with pools at their location. The one problem is you are only in most of them for a night and if you stay longer your days are taken up with tours. As already mentioned this is an active trip an example is going to the Galapagos, there are approx. 11 different transfers just getting there so be prepared. Now as mentioned this was a great trip but there are a couple of points. 1) Watch out for Altitude Sickness this is very real and I came down with it bad. 2) Drink lots of water 3) Sun Tan lotion and bug spray. 4) A Good Hat. 5) A small flash light to use on you Amazon night walk. As mentioned this a very active tour and I can be the example of losing 15 lbs. on this trip due to the walking and heat. So have fun and enjoy see if you can pack a little less due to all the transfers. CWP
Date of experience: January 3, 2020
Gate 1 has treated us great. Two years ago, I had to change flights two or three times, and although on the last time they warned me there would be a change fee and I agreed, they didn’t charge me. Also, when I found they had a better deal on a trip we had booked, they switched it easily, and we got a slightly longer trip at a lower price. We also find that their trip insurance cost is very good – only company in which I’ll take THEIRS rather than getting my own elsewhere. Finally, when I had a trip insurance claim, they were very helpful. They have high integrity, and their prices are very reasonable.
Date of experience: December 31, 2019
Travel agencies should be accommodating and understanding with their customers. Apparently, that is not the case with Gate 1 travel. Once you book with them, don't expect them to make any changes for you. Their reservation changes policies in a nutshell, means you can't ever change your flight details for whatever reason you have. Even life or death situation, they won't allow you to change. Their customer service reps are rude when it comes to negotiation some changes. They are firm and don't care much about their customers reasons for asking for some changes.
Date of experience: December 11, 2019
If you want to get violently punched and kicked by the Captain Ambrose Manolache, fracturing your ribs, injuring your lung, Gate1 Travel is the river cruise line for you! Enjoy!!!
Date of experience: November 27, 2019
We have taken at least 10 trip with Gate ! and have 3 more planned. Meticulous with planning, incredible guides, 4-5 star hotels. Who could ask for more?
Date of experience: November 21, 2019