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Review summary
Gate 1 Travel has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I have taken many big trips with Gate 1, I e. Japan, Africa, etc., however, I planned to do the trip for Thailand, Cambodia & Vietnam in January 2026, but now there's fighting at the border between Thailand and Cambodia, also there is a level 4- DO NOT TRAVEL by the Embassy. Gate1 refuses to give me my $600 deposit back because they said they have not cancelled this trip yet and is monitoring the situation. My thrill is no longer interested in being over there. Gate 1 will not even give a credit, with all my years of traveling with them. How unfortunate.
I booked the 16 days Egypt with Jordan tour. On the highlights page it said that Jordan visa is included. I booked my own flights so I called the agent to confirm visa situation. He told me that it is not, since I booked my own flight and airport transfer. He spoke to his manager and assured me this will be remedied by Gate1. After some back and forth emails and review left on this forum, a representative reached to me within hours, and let me know that I will be reimbursed for this due to the misunderstanding. Also, Gate1 will edit the highlights page to avoid future confusions. I changed my review accordingly to reflect this. Iβve had positive experiences with Gate 1 for 10 years. The quality of the packages offered and customer support deserve recognition
Ik wil me geld terug oplichters!!! Gister 800 betaald en slap excuus dat condor de reservering niet konden doorzetten !! Ikke bellen met condor...blijkt lulkoek te wezen!!! Ik ga aangifte doen en eis 10.000 euro schadevergoeding want deze reis was voor een condoleance!!! En nu kunnen we er niet heen omdat ons spaargeld erin zit!!!
This was my fourth trip with Gate1, and I was very disappointed with how they handled my reservation this trip. My familyβs reservation was linked to mine, as I always do when traveling. They made no effort to book our rooms next to or even close to one another this trip. This was very upsetting. We were often in rooms on different floors, towers, or buildings. Something has changed with Gate1, and I'm very disappointed they had so little regard for our accommodations. I don't think I can trust them again with my familyβs vacations.
this is the worst company ever! They are impossible to reach and do not keep their word. I lost a lot of money due to unclear communications with them. Please book through airline directly. Avoid them!!!
My friend asked me to join her on a 14 day kaleidoscope tour to Costa Rica from October 20 to November 2, 2021. She had heard from a friend of hers about a pleasant travel experience with Gate 1.
I contacted them in August and left my number for a return call as there was over an hour wait by phone. Approximately 3 hours later a very pleasant gentleman returned my call and answered all my questions. I did book the trip.
THE TRIP:
Best trip ever. I was met at the airport and transferred to my hotel. Front desk staff very accommodating.
That evening we were contacted by phone from our tour manager, Gilbert, who explained when to have our luggage by our door, when breakfast would be and when and where to meet for the bus that was transporting us to our first location.
Our tour manager couldn't have been better. He explained everything to us as we traveled....How bananas are harvested along with info on pineapples, rice, papaya etc. He knew about birds, animals, insects, trees, plants, cities and their history, churches, buildings, the history and politics (past and present) of his country. He was knowledgeable, pleasant, funny, thoughtful and kind. If he didn't know an answer to a question he found out and got back to you with the answer. Our bus driver Jose couldn't have been better at his job. How he got around those mountain curves was amazing.
I can't say enough good things about our tour manager, the bus driver or Gate 1. The hotels ranged from really nice to great. The meals that were included were very good.
I'll definitely do another Gate 1 tour. I just have to hope the next tour managers are as great as Gilbert was.
Gate 1 Travel has stolen all the deposits that are to payed back to customers due to cancelled trips during COVID and will not refund them!!! They will not ALLOW you to talk to a manager and they ignore all your emails. One time a manager did call me back and promised my refund but again, nothing was done. Gate 1 Travel used to be a good business but now they have turned into a business of theft!!!
We just joined a 10 days foliage tour from 10/1 to 10/10/21 and the tour was excellent. Both the tour guide Bob Konen & Mike the driver were excellent.
When I came back, I filled in the questionnaire and forwarded it to my son to do the same thing, but he couldn't do it since it said it was completed my me. I called Gate 1 3 times this week requesting them to send another questionnaire to my son or to my e-mail address. They said they did send it but we never got it. I don't know why you make it so difficult for us to send you back the questionnaire?? Maida Cheung
I booked 3 trips with gate 1 for Turkey, S Africa and Spain. I was suppose to leave for Turkey on March 12, the same day as Trump closed the borders. I was worried about refunds and maybe because I knew I wanted to keep traveling I just used the refunds for credits in the future. That wasn't any problem. I can't say what the hotel, guides, etc will be like since I haven't been on a trip yet but I'm optimistic so far. My trip is in March to Kenya/Uganda and I'll write more after that time. My experience has been good so far so I'm giving them a 5.
I am extremely upset and disappointed. I asked a question about rebooking due to passport delay. My trip was canceled. Refunded $200 of almost $2,000.00. No one responded nor called me! I need answers!!!!
Gate 1 is a scam. They offer a discount if you pay using methods that are non-refundable such as ACH. They sell travel insurance literally called "cancel for any reason" and will find any reason not to honor it. Their hold times are >2 hours if you try to speak with them, and their website communication option does not work, unless you are booking and sending them a payment. The company is designed to intake money, and deliver as little as possible. After I had paid the flight was changed and would have taken much longer than originally planned and the rooms were continuously downgraded AFTER the payments were received. I tried to cancel before the 72 hour window several times but the > 2 hour hold times and broken website made it impossible. Their company is designed to keep your money, and deliver as little as possible.
Just got off the phone with a customer service agent who acted as if it was my priviledge to deal with her as opposed to trying to be helpful and doing her job. My husband and I have travelled with gate 1 several times and booked a trip for my son and his partner so I think that as repeat customers we definitely should be treated as valued customers. Anyway this lady had zero answers for me. Was snotty and threatened to hand up on me as I was being condiscending. I'm
think asking for an accurate itinerary is more than reasonable. As my husband and I are nearing retirement we are hoping to do more travelling but am not at all sure if Gate 1 will be our first choice any more. There are a lot of companies out there. In addition: every time I called them the wait time was well over an hour (actually closer to 2 hours) I left a message for a call back several times and today finally someone called. Lucky me I got someone with attitude
We used Gate 1 travel 6 times in the past and overall they were fairly good. Recently we had a somewhat unhappy experience with Gate 1. We reserved a trip to Mexico in May 2020. The airline was Aeromexico and it cancelled the flight in late April. Gate 1 cancelled the land trip at the end of March. Our initial deposit was through our VISA card which covered the airline cost and a small additional amount for the land tour. We made a mistake by paying the remaining balance by check due to the small additional discount. Aeromexico refused to reimburse us the ticket cost and only offered a voucher for future flight within 14 months. We informed Aeromexico that since they cancelled the flight they are required by law (department of transportation) to reimburse us the ticket cost. They told us that Gate 1 purchased the tickets for us so we have to get the ticket money from Gate 1. Gate 1 did something not very professional and possibly not legitimate. Gate 1 agreed to reimburse us the cost of the land trip. We thought it would pay back to our credit card company and deduct the airline cost from the initial deposit since Aeromexico wouldn't pay back the ticket cost. Instead Gate 1 fully reimbursed our entire initial deposit by credit card and then deducted the airline ticket cost from our remaining balance which we paid by check. By doing it this way we can no longer use our credit card company to settle the dispute with Gate 1. Gate 1 told us they will pay us back the ticket cost only if Aeromexico reimbursed them the ticket cost. Aeromexico then filed bankruptcy and we thought we have lost the ticket money. To our surprise Gate 1 sent us the ticket money last Tuesday and it took 18 months to get our money back. Our advice is not to pay the remaining balance by check. The saving is only 2% of the remaining balance since our credit card gives 3% discount for travel. We are confident that had we paid the entire amount by credit card then we would have got our ticket money back from Gate 1 much earlier.
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