Gate 1 Travel
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Recent experience with Gate 1 Travel
We used Gate 1 travel 6 times in the past and overall they were fairly good. Recently we had a somewhat unhappy experience with Gate 1. We reserved a trip to Mexico in May 2020. The airline was Aeromexico and it cancelled the flight in late April. Gate 1 cancelled the land trip at the end of March. Our initial deposit was through our VISA card which covered the airline cost and a small additional amount for the land tour. We made a mistake by paying the remaining balance by check due to the small additional discount. Aeromexico refused to reimburse us the ticket cost and only offered a voucher for future flight within 14 months. We informed Aeromexico that since they cancelled the flight they are required by law (department of transportation) to reimburse us the ticket cost. They told us that Gate 1 purchased the tickets for us so we have to get the ticket money from Gate 1. Gate 1 did something not very professional and possibly not legitimate. Gate 1 agreed to reimburse us the cost of the land trip. We thought it would pay back to our credit card company and deduct the airline cost from the initial deposit since Aeromexico wouldn't pay back the ticket cost. Instead Gate 1 fully reimbursed our entire initial deposit by credit card and then deducted the airline ticket cost from our remaining balance which we paid by check. By doing it this way we can no longer use our credit card company to settle the dispute with Gate 1. Gate 1 told us they will pay us back the ticket cost only if Aeromexico reimbursed them the ticket cost. Aeromexico then filed bankruptcy and we thought we have lost the ticket money. To our surprise Gate 1 sent us the ticket money last Tuesday and it took 18 months to get our money back. Our advice is not to pay the remaining balance by check. The saving is only 2% of the remaining balance since our credit card gives 3% discount for travel. We are confident that had we paid the entire amount by credit card then we would have got our ticket money back from Gate 1 much earlier.