Kim Galan

Kim Galan

Member since Invalid Date
1
Review
5.0
5 out of 5 stars
Average rating

Reviews by Kim Galan

GA

Gate 1 Travel

View company profile →

5 out of 5 stars

First trip with Gate 1. Excellent experience

My friend asked me to join her on a 14 day kaleidoscope tour to Costa Rica from October 20 to November 2, 2021. She had heard from a friend of hers about a pleasant travel experience with Gate 1. I contacted them in August and left my number for a return call as there was over an hour wait by phone. Approximately 3 hours later a very pleasant gentleman returned my call and answered all my questions. I did book the trip. THE TRIP: Best trip ever. I was met at the airport and transferred to my hotel. Front desk staff very accommodating. That evening we were contacted by phone from our tour manager, Gilbert, who explained when to have our luggage by our door, when breakfast would be and when and where to meet for the bus that was transporting us to our first location. Our tour manager couldn't have been better. He explained everything to us as we traveled....How bananas are harvested along with info on pineapples, rice, papaya etc. He knew about birds, animals, insects, trees, plants, cities and their history, churches, buildings, the history and politics (past and present) of his country. He was knowledgeable, pleasant, funny, thoughtful and kind. If he didn't know an answer to a question he found out and got back to you with the answer. Our bus driver Jose couldn't have been better at his job. How he got around those mountain curves was amazing. I can't say enough good things about our tour manager, the bus driver or Gate 1. The hotels ranged from really nice to great. The meals that were included were very good. I'll definitely do another Gate 1 tour. I just have to hope the next tour managers are as great as Gilbert was.