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Review summary
Gate 1 Travel has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I have taken many big trips with Gate 1, I e. Japan, Africa, etc., however, I planned to do the trip for Thailand, Cambodia & Vietnam in January 2026, but now there's fighting at the border between Thailand and Cambodia, also there is a level 4- DO NOT TRAVEL by the Embassy. Gate1 refuses to give me my $600 deposit back because they said they have not cancelled this trip yet and is monitoring the situation. My thrill is no longer interested in being over there. Gate 1 will not even give a credit, with all my years of traveling with them. How unfortunate.
I booked the 16 days Egypt with Jordan tour. On the highlights page it said that Jordan visa is included. I booked my own flights so I called the agent to confirm visa situation. He told me that it is not, since I booked my own flight and airport transfer. He spoke to his manager and assured me this will be remedied by Gate1. After some back and forth emails and review left on this forum, a representative reached to me within hours, and let me know that I will be reimbursed for this due to the misunderstanding. Also, Gate1 will edit the highlights page to avoid future confusions. I changed my review accordingly to reflect this. Iβve had positive experiences with Gate 1 for 10 years. The quality of the packages offered and customer support deserve recognition
Ik wil me geld terug oplichters!!! Gister 800 betaald en slap excuus dat condor de reservering niet konden doorzetten !! Ikke bellen met condor...blijkt lulkoek te wezen!!! Ik ga aangifte doen en eis 10.000 euro schadevergoeding want deze reis was voor een condoleance!!! En nu kunnen we er niet heen omdat ons spaargeld erin zit!!!
This was my fourth trip with Gate1, and I was very disappointed with how they handled my reservation this trip. My familyβs reservation was linked to mine, as I always do when traveling. They made no effort to book our rooms next to or even close to one another this trip. This was very upsetting. We were often in rooms on different floors, towers, or buildings. Something has changed with Gate1, and I'm very disappointed they had so little regard for our accommodations. I don't think I can trust them again with my familyβs vacations.
We purchased a Gate 1 travel trip to Turkey but cancelled it due to COVID. In writing, it was clear that the trip was supposed to be "free cancellation". We contacted Gate 1 Travel four times to request our refund/travel voucher. We were told the refund was "in the works". We are a month later since our request and have yet to receive a refund or anything in writing from Gate 1 Travel on this request.
Extremely poor customer service - Careful how much money you put down on your trip...if you cancel there is a good chance they will keep all of it...even with cancel for any reason insurance.
We booked a vacation in Nov 2021 to Fiji including air fare and lodging. About 2 weeks ago we canceled our trip due to concerns about Covid and the unreliability of flights due to covid and short staffing. Our original call to Gate 1 (after being on hold for 2+ hours) went well with the agent telling us the money would be refunded to our credit card. Several days past the refund date that we had been given, I called Gate 1 again and was told we would not be getting any money back (we had placed about a $2400.00 down payment) - in fact we still owed them about $200. We had the cancel for any reason insurance...but we were told that covid was not an acceptable reason. The airfare came with the Gate 1 package but Fiji air (who Gate 1 referred me to) does not give refunds...only credits. Gate 1 also told me that Fiji Air charged us $600.00 for canceling the flight. When I spoke to Fiji Air, I was told that they do not penalize for cancellations that the $600.00 cancellation fee for the flight was actually charged by Gate 1. So at the end of it all - our deposit has been eaten up by Gate 1 penalties and they would not do anything about the airline credit. We will need to book another flight on Fiji Air by 6/30/22 or we will lose the airline credit. So about $2400.00 down the tubes to Gate 1 with nothing but a big headache to show for it. We are repeat customers of Gate 1 and really did not have any bad things to say about it. I would warn anyone looking at Gate 1 for travel plans to serious rethink and choose other companies. You may want to take a look at Smart Tours. About the same travel options but more customer friendly.
On 31 December booked a tour. Booking stated 6 nights hotel accomodation on request. Sent online form asking for confirmation. After the holidays, on 6 December received an email it would take 3-4 days to confirm. No further communication from gate1. Hotels still on request one day before final payment due. Have filled in on line form with no response. Have sent email to gate1 executives with no response
Have sent request to "amend booking" asking for accomodation to be confirmed with no response. Assume it would be idiotic to pay final balance without knowing we have hotel rooms on the tour.
I have seen some negative reviews about Gate 1, and I noticed they were mostly related to flights. I never purchased flights from Gate 1 and have had excellent experience with company.
We have traveled extensively with Gate1 and will continue to do so in the future. We were scheduled to go to Chile and Argentina in February 2022, but the trip was cancelled. We were given the option of a full refund, including our deposit, trip insurance costs, and the cost of the land portion (we booked our own airline tickets);or to receive a credit that would be good until December 2023. We decided on the refund. We have never had a bad experience on Gate 1 and found them responsive to our requests. Gate 1 is a company that you can trust and believe in.
I love Gate One and think it has the best price to value out there
I love Gate One and think it has the best price to value out there. My husband and I have been traveling with Gate One since 2015 with eight trips taken(all fabulous) and four in the works. We did have two cancelled because of COVID but were reimbursed fully. Just recently a back to back trip was canceled because there were not enough people signed up. A wonderful woman in Customerservice worked very hard to get us booked on the same two trips just two two weeks later. We were offered a full refund but we chose to be flexible and move our dates knowing that COVID may still rear itβs ugly head. We are not worried because we know the money can just be moved over to future trips.
Every tour has had outstanding guides, great hotel selections, and excellent itineraries. Our luggage is taken care of and we received help with COVID testing while in Sicily and Malta. We have loved the Discovery Small Group tours but the two Classic tours were also great. We have met so many great travelers that we still keep up with.
All insurance has limits which are spelled out upon purchase. I donβt always get mine through Gate One because we are older and want more medical coverage but these policies also have restrictions and limits to what you can recover. Just read the policy.
So no complaints from us. We met a couple in Sicily that had been on 17 Gate One trips and still booking. Now that is a testimony.
Jacque Bell
Greenville, SC
BEWARE OF Gate 1's advertised "cancel for any reason"
I've happily traveled with Gate 1 many times in the past. NO MORE.
I booked a March trip to Japan advertised as "cancel for any reason." To be extra safe, I added $800+ extra to purchase "cancel for any reason" travel insurance through Gate 1.
Today, January 3, Japan is not allowing foreign visitors in. I worry that Covid will soon hit there and likely peak about the time we're scheduled to be there.
Gate 1's advertisement of "cancel for any reason" is deceptive and appears to have fraudulent intent. They give NO REFUNDS of either deposit or total trip and insurance payments, with or without rational cause; just a credit toward future travel taken with them in the next two years.
Traveler Beware of ever paying money to Gate1. You will never get it back no matter what was implied by advertised "Cancel for any reason."
Gate1- 'Fly and Drive' a real disappointment. Hotel, flight, and auto rental - Milan, Italy October 2021.
Returned home to find a $444.00 auto credit card charge . Several calls to Gate1 seeking help to reverse the charge. Gate1 will not stand up for you. Calls are transferred to their 'accounting office' for review. Calls are transferred there in the hope that you'll just give up in frustration..
A made a reservation in May 2021 to travel to Italy at the beginning of 2022.
With the Covid situation in the US and in Italy, i tried to postpone my trip.
They will not make any change. I would have to loose 90% of the land portion of my trip, and over $300 per airline ticket.
The world is in a crisis with Covid, and Gate1 is only looking to get their most money from you.
What a shame.
Never will use them again
Gate 1 - Making Life Hell During Covid for No Reason
Years ago, I had a wonderful tour with Gate 1 in Morocco. Earlier this year in July, there was a great deal including airfare and hotel with Gate 1. At the time, their most recent email about vaccination policy said that those who could be vaccinated must be vaccinated. The website where you signed up for the trip also didn't state anything throughout the registration process that said everyone must be vaccinated. I am all for being vaccinated, but I registered my 4 year old for this trip and no one contacted me and said it wasn't possible to travel. Now, we are approximately 2 months out from our trip and they are requiring everyone, no matter who they are, to be vaccinated. Obviously, he couldn't be vaccinated then and he is still not eligible due to age. The countries, the airlines, the hotel, the CDC, and airports have not banned a 4 year old from traveling. Only Gate 1 created this policy without informing customers. We aren't on a tour. We are using them for airfare and hotel. They need to update their waiver form so that customers can release them from liability for underage customers who are not on a "tour" and where it is impossible to be vaccinated. Otherwise, they are literally stealing money from customers. We accept the risk by booking and plan to follow all requirements. Plus, I've called for over a week and spent hours on the phone and they promise to call back and never do. So very disappointing.
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