Gate 1 Travel
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Extremely poor customer service - Careful how much money you put down on your trip...if you cancel there is a good chance they will keep all of it...even with cancel for any reason insurance.
We booked a vacation in Nov 2021 to Fiji including air fare and lodging. About 2 weeks ago we canceled our trip due to concerns about Covid and the unreliability of flights due to covid and short staffing. Our original call to Gate 1 (after being on hold for 2+ hours) went well with the agent telling us the money would be refunded to our credit card. Several days past the refund date that we had been given, I called Gate 1 again and was told we would not be getting any money back (we had placed about a $2400.00 down payment) - in fact we still owed them about $200. We had the cancel for any reason insurance...but we were told that covid was not an acceptable reason. The airfare came with the Gate 1 package but Fiji air (who Gate 1 referred me to) does not give refunds...only credits. Gate 1 also told me that Fiji Air charged us $600.00 for canceling the flight. When I spoke to Fiji Air, I was told that they do not penalize for cancellations that the $600.00 cancellation fee for the flight was actually charged by Gate 1. So at the end of it all - our deposit has been eaten up by Gate 1 penalties and they would not do anything about the airline credit. We will need to book another flight on Fiji Air by 6/30/22 or we will lose the airline credit. So about $2400.00 down the tubes to Gate 1 with nothing but a big headache to show for it. We are repeat customers of Gate 1 and really did not have any bad things to say about it. I would warn anyone looking at Gate 1 for travel plans to serious rethink and choose other companies. You may want to take a look at Smart Tours. About the same travel options but more customer friendly.