Review summary

Gate 1 Travel has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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D

DANETA

1 out of 5 stars
Don't Book

I have taken many big trips with Gate 1, I e. Japan, Africa, etc., however, I planned to do the trip for Thailand, Cambodia & Vietnam in January 2026, but now there's fighting at the border between Thailand and Cambodia, also there is a level 4- DO NOT TRAVEL by the Embassy. Gate1 refuses to give me my $600 deposit back because they said they have not cancelled this trip yet and is monitoring the situation. My thrill is no longer interested in being over there. Gate 1 will not even give a credit, with all my years of traveling with them. How unfortunate.

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DS

Dorin Stancu

5 out of 5 stars
Misunderstanding regarding visa inclusion

I booked the 16 days Egypt with Jordan tour. On the highlights page it said that Jordan visa is included. I booked my own flights so I called the agent to confirm visa situation. He told me that it is not, since I booked my own flight and airport transfer. He spoke to his manager and assured me this will be remedied by Gate1. After some back and forth emails and review left on this forum, a representative reached to me within hours, and let me know that I will be reimbursed for this due to the misunderstanding. Also, Gate1 will edit the highlights page to avoid future confusions. I changed my review accordingly to reflect this. I’ve had positive experiences with Gate 1 for 10 years. The quality of the packages offered and customer support deserve recognition

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ES

Esk Schilderwerken

1 out of 5 stars
Ik wil me geld terug oplichters!!

Ik wil me geld terug oplichters!!! Gister 800 betaald en slap excuus dat condor de reservering niet konden doorzetten !! Ikke bellen met condor...blijkt lulkoek te wezen!!! Ik ga aangifte doen en eis 10.000 euro schadevergoeding want deze reis was voor een condoleance!!! En nu kunnen we er niet heen omdat ons spaargeld erin zit!!!

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CK

Cynthia K

1 out of 5 stars
Gate1 has changed for the worse

This was my fourth trip with Gate1, and I was very disappointed with how they handled my reservation this trip. My family’s reservation was linked to mine, as I always do when traveling. They made no effort to book our rooms next to or even close to one another this trip. This was very upsetting. We were often in rooms on different floors, towers, or buildings. Something has changed with Gate1, and I'm very disappointed they had so little regard for our accommodations. I don't think I can trust them again with my family’s vacations.

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All reviews

378 total • Write a review

Showing 231 - 240 of 374 reviews
JW

Booked via phone (and had a super experience)

My parents have been on previous Gate 1 trips and really enjoyed their experience — so, for their Christmas present this year, my husband and I will be taking them on a Christmas markets tour of Budapest, Ljubljana, and Vienna. I was going to book it online as the online process looks pretty straightforward, but my father INSISTED that I call and book with Javier because he was so impressed with him. And he was right: Javier definitely is an expert! He made the booking process exceptionally easy and clear and answered our dozen+ questions with confidence. Excited about our trip!!

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Y

Worst customer service

Worst customer service. I had booked a trip to Greece. I called them about my plane itinerary. No answer after being on hold for hours together. I emailed them, but no response whatsoever. I will never ever book anything with these people. Stay away from 'GATE1 TRAVEL". I 100% agree with majority negative reviews on this website. Please do yourself a favor and save yourself from tremendous future headache by not using this lousy travel company.

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A

Grand theft under their watch

In reference to my previous review regarding the grand theft that happened under their watch because of their failure to keep our property safe, they have further failed to completely own responsibility to this incident. I have been following up with the Rapid city police regarding the crime and the individual responsible has been apprehended and some of the properties recovered but I have not heard if Gate1travel is filing a complaint to make this individual pay for his crime. Totally unacceptable.

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CG

Exceptional Customer Service

I had a great experience with customer service. Initially booked escorted trip to Ireland. Two other family members wanted to go on trip as well on different dates. So I would have to rebook my tickets to coordinate with other family’s dates. The wait times for customer service can be long, but they always call back. At first I had trouble getting the answers I needed. I didn’t want to cancel trip which involved steep fees. My brother-in-law called, got us on a 3 way call to Ivanna. Ivanna was very thorough and carefully researched the matter. She double-checked everything and made sure everything was changed properly and in order. Plus, it was very late in the day, and she worked until it was complete. She wouldn’t end the call until she was sure of everything. I am most appreciative to her and she was so respectful. Thank you. I only hope the actual trip goes as well.

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BB

We were on a Gate 1 tour from June 26…

We were on a Gate 1 tour from June 26 thru July 3.. It was the Classic Tour of Ireland…Our tour director was Cristianne. Our driver was John….Unfortunately I did not get her last name… Please make sure this review goes to her management team and to her…. Our holiday would have been half as fun and interesting if we did not have Cristianne…she is absolutely indispensable because of her knowledge of Ireland..her presence made the already beautiful places many more times interesting..we have never come across such a beautiful, pleasant, and friendly guide in our entire life. She explained everything beautifully and we came to know about various interesting things as guest in beautiful Ireland…even after returning home we are still Talking about Cristianne’s wonderful story telling which made our bus trip so fun and festive…she made us feel Like we were one of the Irish..we have never experienced such love and affection in a different country…she was so much more than a tour director it was like we were all,a big family…Cristianne gave us delicious treats….many surprises….that were not included…she is one beautiful young lady inside and outside..I fell in love with Ireland…and I could listen to Cristianne talk forever,,she is an absolutely romantic soul.. John our driver…made us feel safe while driving….made sure we got our luggage…very personable, kind and a wonderful personality… This is was our first Gate 1 tour…but definitely not our last. What a fantastic 1st experience we had with Gate 1 With much love, Barbara & Michael Bartlett Oviedo, Florida Please make sure Cristianne and John know how happy And fun they made our holiday..

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EW

I'm really not sure about this company

I'm really not sure about this company. I have a trip to Jordan booked for September 2022, and have experienced nothing but problems so far. I made my initial reservation/deposit in April of 2021, but as I get closer to the actual departure date, warnings are appearing. Airfare was included: Gate 1 sent me many,many emails asking me to select flight arrangements, but....offered no flights. After finally getting in touch w/ customer service, flight options appeared on my reservation. The instructions re confirming acceptance stated that I either reply to the email or call them. I replied to the email with 'flights accepted'. I then made arrangements to get from my locale to their departure city, and back again. 4 hotels, 2 cross-country (US) flights. Only to receive a Gate 1 email stating that since I had not accepted offered flight arrangements, they were reducing my reservation to 'land-only'. I promptly got an updated invoice. Contacted their Customer Service, somewhat irate, and asked why they had canceled my air arrangements? Long story short, no satisfactory explanation. Cost to me? Several hundred dollars and many hours. But wait! Eager naive soul that I am....I actually tried to make my final payment tonight. $4,333. Their website is so funky it wouldn't process it. I really want to go on this trip. But....I think I should heed the warning signs.

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KB

Beware Gate 1 Travel!

UPDATE: I had a manager reach out to resolve the issue. They said they would cancel the trip and issue a full refund. I check the mail and it's only HALF the amount. Where is my money?! Just when I thought about giving them another chance this is a sign to not to. I won't stop until I get my FULL refund. Do better Gate 1. I am extremely disappointed with Gate 1 travel. This is my first and last time booking with this company. I bought a Groupon that included flight and stay for Cartagena from Gate 1. At the time of booking there were so many additional fees that they were trying to up sale me on. Eventually I was able to get exactly what I paid for. However, today I get an email from JetBlue saying my flight has been canceled. They instructed me to reach out to Gate 1 travel. So I reached out to Gate 1 and they told me my only options were a credit towards another trip or to pay $500 PER PERSON to be switched to another flight!!! What?! This is an issue completely out of my control. As a company why do you feel this is acceptable and the only options? Why am I being penalized? I’m not getting my money back and possibly won’t be able to make this trip. I can not believe this is happening and Gate 1 is so lax about a solution. I am absolutely livid and so disappointed in how this “company” decides to handle their business and they have zero concern for the consumer once they have their money.

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AO

Bad post Customer Service

I had a spectacular trip to Tuscany, Italy. We were a group of 22 people. When we returned to the United States, 9 people from the travel group, including me, did not get our bags; the airlines don't know where the bags are and when we called Gate1 Travel we didn't get any collaboration either. Gate1 Travel has a commercial relationship with Lufthansa, why do they wash their hands so easily? Perhaps they do not appreciate their customers. I am very disappointed.

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JJ

Lousy pre-trip services

This is my first and probably last trip on Gate 1 and I haven't even left yet! Horrible, Horrible, Horrible customer service! Email questions from April haven't been responded to yet! When you call, it can take hours to get through! People you talk to can't resolve even simple issues. Call backs in a week???

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L

Gate1 - Fraudulant Travel Agent

We recently travelled back from Antalya, where we had luggage booked for both the inbound and outbound confirmed by Gate1. Freebird refused to allow our luggage as their system did not show the booked luggage. We requested Gate 1 assistance via their contact page, where our request was automatically closed as Freebird is a budget airline with whom they refuse to negotiate.

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