Review summary

Gate 1 Travel has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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D

DANETA

1 out of 5 stars
Don't Book

I have taken many big trips with Gate 1, I e. Japan, Africa, etc., however, I planned to do the trip for Thailand, Cambodia & Vietnam in January 2026, but now there's fighting at the border between Thailand and Cambodia, also there is a level 4- DO NOT TRAVEL by the Embassy. Gate1 refuses to give me my $600 deposit back because they said they have not cancelled this trip yet and is monitoring the situation. My thrill is no longer interested in being over there. Gate 1 will not even give a credit, with all my years of traveling with them. How unfortunate.

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DS

Dorin Stancu

5 out of 5 stars
Misunderstanding regarding visa inclusion

I booked the 16 days Egypt with Jordan tour. On the highlights page it said that Jordan visa is included. I booked my own flights so I called the agent to confirm visa situation. He told me that it is not, since I booked my own flight and airport transfer. He spoke to his manager and assured me this will be remedied by Gate1. After some back and forth emails and review left on this forum, a representative reached to me within hours, and let me know that I will be reimbursed for this due to the misunderstanding. Also, Gate1 will edit the highlights page to avoid future confusions. I changed my review accordingly to reflect this. I’ve had positive experiences with Gate 1 for 10 years. The quality of the packages offered and customer support deserve recognition

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ES

Esk Schilderwerken

1 out of 5 stars
Ik wil me geld terug oplichters!!

Ik wil me geld terug oplichters!!! Gister 800 betaald en slap excuus dat condor de reservering niet konden doorzetten !! Ikke bellen met condor...blijkt lulkoek te wezen!!! Ik ga aangifte doen en eis 10.000 euro schadevergoeding want deze reis was voor een condoleance!!! En nu kunnen we er niet heen omdat ons spaargeld erin zit!!!

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CK

Cynthia K

1 out of 5 stars
Gate1 has changed for the worse

This was my fourth trip with Gate1, and I was very disappointed with how they handled my reservation this trip. My family’s reservation was linked to mine, as I always do when traveling. They made no effort to book our rooms next to or even close to one another this trip. This was very upsetting. We were often in rooms on different floors, towers, or buildings. Something has changed with Gate1, and I'm very disappointed they had so little regard for our accommodations. I don't think I can trust them again with my family’s vacations.

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Showing 221 - 230 of 374 reviews
DF

Update Your Covid Vaccination Policy

I have taken 4 Gate 1 tours in the past - Turkey, India/Nepal, Morocco and Greece. I recently tried to book a walking tour in the Amalfi Coast and Sicily with a friend. Neither of us have been covid vaccinated. After booking the entire trip I asked about covid testing and learned no one can travel with Gate 1 who is not fully vaccinated, including boosters,regardless of the destination, despite most countries, including Italy, who do not require the vaccine or testing. That's absurd, especially since the CDC recently stated the vaccine does not protect you against the infection, which so many people can attest to. Gate 1 needs to practice the policies of the country where their customers are traveling to. In the meantime, I'll be booking with Exoticca since I had a great experience with this company last September when I traveled to Peru with another unvaccinated friend. Gate 1 needs to update their covid policies or they will continue to lose business

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D

Shanon D You Are the Best! You represent Gate 1 as a Class Act!

Gate 1 and Shanon D turned A very difficult situation into a more positive one. Shanon spent numerous hours rebooking our flight and trip to Nepal & India. Her compassion was matched with her determination and joy to help me, & work with me. We laughed. Shared our love of travel and it is by no accident she is a Manager who knows what a “can do”attitude looks like. We look forward to our trip and have you to thank for making a horrible situation into one we can’t wait for! Thank you! Thank You! Thank You!

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C

My wife and I have traveled on several…

My wife and I have traveled on several Gate1 tours throughout the years. Gate1 has provided accurate descriptions of each tour. Their guides have been extremely knowledgeable and helpful at all times. We just returned from Moracco and had the best time. Are flights always on time? Do tours sometimes have minor deviations? Does stuff happen? Of course. But the experiences and memories have been incredible and we are looking forward to our trip to Italy in a few weeks.

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L

Gate 1 had worse customer service team…

Gate 1 had worse customer service team I ever experienced!! Hired incompetent people, rude, can not do their job, and can not reach manager after numerous emails and phone calls. Threatening me to pay additional charges after I paid all balance before the due day due to "airline schedule change", otherwise will cancel my trip. I booked whole package, airline changed schedule after confirmation is not my problem, but gate 1 service people told me "schedule change, you have to pay the difference". The worst part is: can not reach people in charge, all answers were "we left massage for manager to call back". I was carrying my phone 24/7 , no manager called back instead another incompetent person called back threatening me to cancer my trip!! Update: Thanks for gate 1's reply. A manager called back ( 9 days later after several requests) and removed the additional charge post in my account after I paid all balance. It was a very stressful experience! I do agree gate 1 has great service with tours and tour managers, that's why I booked 5 trips in one year, but not customer service.

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CJ

We booked out travel for alaska last…

We booked our travel for Alaska last year, when I booked the trip the agent I booked it with did not say a word that you have to be vaccinated to go. If they had we would not have booked it at all. We postponed our trip because of all the crap with masks and vaccination's hoping that it would change, but still need to be vaccinated to go with their company. When yet proven the vaccine is not working since even fully vaccinated people are still getting sick. This is still a free country we live in and it should not be mandatory that we need to get vaccinated. When I call and talked to them about it they were the most rude people ever. We should be able to get our deposit back since it was their agent that did not tell the truth about things, but yet we are being penalized for wanting to cancel out trip. I would not at all recommend traveling with this company.

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KB

Do NOT book with Gate 1!!!

Gate 1 is the absolute and literal worst. I had to cancel my trip because JetBlue cancelled our flight and at first the ONLY resolutions were to pay $500 per person for a new flight or to receive credit. Neither of those options worked for me. After countless calls and complaints Gate 1 FINALLY got a "manager" to reach out to me. After explaining reasoning behind the $500 per person, I just told her I wanted a refund which she granted and said the check would be sent out. Fast forward two weeks later I receive a check and it's HALF the amount I paid. What type of scam operation is Gate 1 running here? The communication is beyond awful and it takes having to reach out to third party platforms like this in order to get a real solution. Once they have your money they want nothing to do with you. Any thought I had about giving them another chance has completely gone out the window. Please rethink before booking anything with them!! Stop the antics Gate 1 and give me MY money back!!

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AN

National parks Tour

We just finish our tour of the National Parks with Gate one. The tour itself was good, the hotel in Yellowstone (Grant Inn) was very poor. We knew there was no Wi-Fi but didn’t know they were out of most of their food, only one beer available. The room was rustic, they didn’t clean the room or give us towels the second day. Our phone didn’t work which I think is a major problem if someone got sick you couldn’t contact the desk or get a wake up call. We had only one tissue in the tissue box and asked for more and it never came nor did the towel or repair for phone. Our tour director Bobby was good but favored people on the tour. We never got on the right side of the bus till the last day when there was nothing to see. But he allowed 3 couples to have single seats throughout the trip on the right side of the bus. We had to ask people for pictures since nothing was in the left side. I paid the same amount that everyone else did and I feel we should have been able to be on the right side of the bus at some time. We never got one good picture while the three couples who had single seats did. We have been on other Gate One trips and this has never happened before. Bobby was a great tour director but should have been aware of the other people on the bus.

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SP

Still waiting for refund for cancelled trip

Unfortunately, developed medical condition a few weeks prior to tour with friends. Still waiting for Vicki an alleged customer relations person to respond to my calls and emails about the refund. Guess processing insurance claims for those who are unable to travel is not something they pay attention to. Taints their credibility.

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CB

We will never buy a package with Gate 1…

Update: Gate 1 has now refunded most of our money. They are remarkably bad at communication, but have treated us fairly.

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LE

Jordan great trip great guide great…

Jordan great trip great guide great assistance throughout from pick up to departure they even had their agent meet me at airport before departure and prior had taken care of covid test as i stayed a few days past trip was not expecting i am more than satisfied

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