Gate 1 Travel
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Beware Gate 1 Travel!
UPDATE: I had a manager reach out to resolve the issue. They said they would cancel the trip and issue a full refund. I check the mail and it's only HALF the amount. Where is my money?! Just when I thought about giving them another chance this is a sign to not to. I won't stop until I get my FULL refund. Do better Gate 1. I am extremely disappointed with Gate 1 travel. This is my first and last time booking with this company. I bought a Groupon that included flight and stay for Cartagena from Gate 1. At the time of booking there were so many additional fees that they were trying to up sale me on. Eventually I was able to get exactly what I paid for. However, today I get an email from JetBlue saying my flight has been canceled. They instructed me to reach out to Gate 1 travel. So I reached out to Gate 1 and they told me my only options were a credit towards another trip or to pay $500 PER PERSON to be switched to another flight!!! What?! This is an issue completely out of my control. As a company why do you feel this is acceptable and the only options? Why am I being penalized? I’m not getting my money back and possibly won’t be able to make this trip. I can not believe this is happening and Gate 1 is so lax about a solution. I am absolutely livid and so disappointed in how this “company” decides to handle their business and they have zero concern for the consumer once they have their money.