Galaxy Cruises is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
I knew exactly the package holiday and cruise that I wanted. After several attempts to agree and confirm the package with other cruise companies I eventually contacted Ziya at Galaxy Cruises. He was very patient and understood my every need and he was polite as he completed the requirements. He ensured all the detail was as I requested in a very professional manner. He is a credit to the Company and I am very pleased with the results. A big thank you to Ziya
Brian made the booking of our Japan holiday cruise very easy. He got us the best price and was very helpful at every stage of the booking. Would highly recommend.
I have contacted almost all companies to book me on the Norwegian Cruise and they all apologized and said the Cruise was full. It was only Galaxy Cruises that managed to actually book me one, and it was Ricky to be specific. He was a great help, he attended to all my need and managed to get me a great Cabin.
Great service, responsive and clearly understood my requirements. I have happily booked and will certainly book future trips too. Huge thanks goes to Ziya
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galaxycruises.co.uk152 total • Write a review
US
We would thoroughly recommend Galaxy Cruises. We dealt with Brian and he was very thorough and sorted a good deal for us on a P&O cruise. We were very pleased that Galaxy Cruises (and Brian) were open and available on the phone on Bank Holiday Monday. Great service.
Date of experience: May 7, 2025
Brian is amazing in that he can change hotels and flights to suit your individual needs. It is the second time we have booked with him and he always returns my calls and replies to my emails. Five star service and I will continue to book with Galaxy Cruises.
Date of experience: April 30, 2025
US
Only booked up to now & it's for Sept 2026 so not experienced the holiday yet & the arrangements but I can say that Ziya has been very responsive during our emails both before and after I booked the package
Date of experience: April 28, 2025
Adam was very pleasant, professional and most helpful with my cruise enquiry and booking, he made the extra days requested seamless and easy, as with the whole transaction.
Date of experience: April 22, 2025
Brian and customer services were brilliant nothing was to much trouble helped me al the way
Date of experience: April 9, 2025
The reasons we booked our cruise were twofold 1) The ability to give an all inclusive price including air fares 22 months from departure date 2) Very helpful sales person and competitive price
Date of experience: March 19, 2025
Firstly I am always suspicious when nearly all positive reviews have a company contact's name in them. I booked a cruise and Galaxy took the whole amount on my credit card and issued an automated receipt by email but no confirmation arrived. Called the company and left message and received a callback to say there was no cabin, would I accept another date etc. The money was refunded after 3 days following phone calls. I have never before dealt with a holiday company that takes money when they can't fulfil their obligations. Be warned ! Can I add this was not a last minute cruise or deal. We do have a cabin booked through another agent and the departure date is still four weeks time.
Date of experience: March 16, 2025
I have been booking with this travel cruise agency for some time now. I have booked and cruised many times and have had no problems with straightforward and honest bookings. They don't push you to book the cruise while enquiring about the price of the cruise. They don't tell you that the price is only valid on the phone.
Date of experience: March 12, 2025
We dealt with Adam from beginning of the booking to the very end when heading home. Without exception Adam has been open and honest and extremely responsive to our queries no matter what they were. Although there were issues with the NCL Dawn cruise, our choice, and the hotel in Mauritius, again our choice, Adam has been there to support us quickly and without hesitation. Thanks again to Galaxy Cruises and a special THANK YOU to Adam.
Date of experience: March 7, 2025
