Galaxy Cruises is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
I knew exactly the package holiday and cruise that I wanted. After several attempts to agree and confirm the package with other cruise companies I eventually contacted Ziya at Galaxy Cruises. He was very patient and understood my every need and he was polite as he completed the requirements. He ensured all the detail was as I requested in a very professional manner. He is a credit to the Company and I am very pleased with the results. A big thank you to Ziya
Brian made the booking of our Japan holiday cruise very easy. He got us the best price and was very helpful at every stage of the booking. Would highly recommend.
I have contacted almost all companies to book me on the Norwegian Cruise and they all apologized and said the Cruise was full. It was only Galaxy Cruises that managed to actually book me one, and it was Ricky to be specific. He was a great help, he attended to all my need and managed to get me a great Cabin.
Great service, responsive and clearly understood my requirements. I have happily booked and will certainly book future trips too. Huge thanks goes to Ziya
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galaxycruises.co.uk152 total • Write a review
This is a travel company that listens to its clients and takes the trouble to make every effort to achieve exactly what is being asked for, along with good knowledgeable advice. Rachel did all of the above and more. Excellent communication, good advice and for good measure the best pricing. Very easy to contact them via chat services where you are able to connect to live agents and not robots. Highly recommended and I will most certainly make this company my first call for future cruises.
Date of experience: September 28, 2023
Andy from Galaxy Cruises made my vacation dreams a reality. From the moment I contacted them to plan my trip, their expertise and commitment to customer satisfaction were evident. They meticulously tailored an itinerary that perfectly matched my preferences and budget, ensuring that every detail of my journey was thoughtfully arranged. Their exceptional customer service extended from booking to my actual travel, with prompt responses to queries and helpful guidance throughout. Their dedication to providing unforgettable experiences and their attention to every traveller's needs make them a top choice for anyone seeking a hassle-free and memorable vacation. Thanks again Andy
Date of experience: September 27, 2023
Recently booked a cruise agent called Adam above and beyond service live chat was excellent definitely recommend galaxy cruise to friends and family if cruising again not hesitate to use galaxy cruise
Date of experience: August 24, 2023
We had initial problems regarding the issue of cruise boarding passes and BA boarding passes but these were sorted out by Ziya very quickly . Ziya was very helpful when we had to cancel our original cruise in 2022 due to medical problems and found us another cruise in 2023 which suited us. Overall we have had a good experience so far. Staff were helpful and polite.
Date of experience: August 22, 2023
Thank you to Ziya Dakni who made the booking process easy and straight forward.He gave good advice on the all inclusive NCL cruise and the NCL free at sea details.
Date of experience: August 20, 2023
US
I dealt with a nice, friendly really helpful chap named Ziya, first of all on the chat line and then on the phone. He went the extra mile many tines and we now will be enjoying a super cruise taking in New York, New Orleans and visiting Elvis’ old place Graceland in Memphis wow. Thanks Kiya will definitely return to book again with you.
Date of experience: August 15, 2023
US
Absolutely first class service. Adam was very knowledgeable.
Date of experience: August 9, 2023
