Gair Gas Reviews

We recently had our boiler replaced by Gair Gas Ltd. From the first contact to completion their service was excellent. We were impressed with the friendly knowledgeable Receptionists, the advice from and expertise of the Surveyer and the professionalism, and workmanship of the Engineer who arrived promptly, worked tirelessly and without fuss to the timescale stated.

Great job decommissioning our gas fire and capping the gas supply. Really professional, efficient service and left the area immaculate.

First, apology to Gair Gas for late review, last few months got in the way!!! Just before Christmas last year Gair Gas finished installing a complete bathroom, and also replacing electric storage heating with a complete gas central heating system into our property. A big piece of work for any supplier, and the customer too! From offering the the work to Gair Gas the experience was smooth and well supported. We were advised how to get our gas supply connected to a meter (no easy task with our existing energy supplier). And best bath/shower supplier to look at. Installation started for the two jobs over a three week period. My wife and I were quickly reassured at the efficiency and quality of workmanship Gair Gas gave us thru out the work. I must comment on Ollie’s straight pipework, under the floor and exposed. Especially in the cupboard were the boiler and controls are fitted! A piece of artwork (think I discovered what “Banksy” day job is!!!) Thru out the work myself and my wife were able to make comments and ideas, also tweaks the workmen offered too. I have experience with the type of works carried out. I can be picky and critical, and I want to thank the workers (Ollie & Archie) for their patience when we did have a small concern!!! Also to congratulate Gair Gas with all their staff we met and spoke to, with their appearance, politeness, listening and understanding as they fully understood the work we invested in needed the best people, Gair Gas gave us this. Lots more other works since been carried out, but the tops is our bathroom and heating we are very pleased with! Last but not least, thanks to Andy for getting us there.

This week we had our new boiler fitted by Gair Gas. The quoted time was a day and a half and that's exactly what it took. The engineers were polite, efficient, clean and tidy. They made sure we were inconvenienced as little as possible. Highly recommend them.

I would like to commend you on how you have carried on supporting clients during this lockdown. We have had your engineers out to us several times over the last three weeks due to recurring problems, they have always been on time, very experienced and very professional. Rich today observed careful distancing, was efficient in his work and left zero mess. I cannot commend Gair Gas highly enough, it is reassuring having professional gas services engineers in the area.

I have no hesitation in recommending this company. Andy is friendly and professional. He gave a fair price and made some great suggestions that we took up. Jamie and his apprentice Archie did a great job. They were friendly, answered my questions about what they were doing and left everything neat and tidy at the end of each day. The Vaillant ecoTec Exclusive boiler with ambiSense TRVs is probably the best smart heating system on the market. Honest. It really does do everything I wanted and that was a big ask. Andy cares about the service his company provides and did a follow up visit to check everything was OK. I look forward to them servicing this system in the coming years.

It was an emergency call out on a saturday morning I had to call an engineer on an emergency hotline ,he was so helpful he told me what time he would be there .he arrived and imediatley diagnosed a faulty PCB board he had a spare on board and fixed it .His name was Callum and the boss Andy Gair should be very proud of him as he only qualified last year . Thank you Gair gas your Gold Cover is well worth it at £13 a month .This is an excellent company I recommend anyone in the Southampton area to look at them

Great service. I reported a programmer/timer problem which on investigation showed the device to be faulty and obsolete. Engineer Pete replaced the part with a modern equivalent. We have the 'gold' plan and thus since the part was replaced under the plan we saved £160. Pete demonstrated excellent knowledge and expertise and I will continue to recommend Gair . Thanks

Our boiler packed up on Sunday and called an engineer who was unable to attend due to storm Dennis, but was called first thing Monday morning to arrange a visit. An engineer duly arrived and ascertained what the problem was but did not have the spare part which had to be ordered. Turned up next day and boiler promptly fixed - hooray! The care plan meant we had nothing to pay - hooray again!

Absolutely amazing service as always from Gair gas. I have had a cover plan for about 18 years and never had anything but A1 service. A recent call out for my boiler, that had stopped working, was fixed within a day by Matt Whitfield, who annually services our boiler. He is always polite and efficient. The office staff are straight on the case from the moment you call. Matt was here within hours and the part was replaced, all under our cover plan. It is such a personal service, that I just know would not be delivered by bigger companies such as British Gas. Thanks again, I shall keep on recommending Gair Gas to all my friends.

Great service and fantastic quality workmanship. Replaced a faulty boiler and now use their cover plan for the whole house. Highly recommend.

1st class job although Matt who usually deals with solar was off (I think) we had David, who was not only calm and polite, but extremely efficient and very tidy. Very impressed with his knowledge, expertise and problem solving. He dealt with Southern Water (stopcock problem identified) and Nest (configuration problem) for us when needed. Would not hesitate to recommend this company to anyone. I will be looking to purchase a servicing plan from them as they were so good

Great service and a very quick turn around. Engineer was friendly, considerate and trustworthy and did an excellent job. Thanks to you all for making us warm again!

Great service from the initial survey and quote, through to installation and even the follow up. Andy our surveyor was able to make great suggestions based on our requirements. The installation kept to the times they advised and the work was very neat and tidy. It is great to use a local business for local work. I would highly recommend Gair and the team.

Excellent service all round. We had a new boiler fitted. Andy did the initial quote - he was knowledgeable, professional and clearly cared about his company and the service it provided. He explained all the boiler options and gave a competitive quote. Wes fitted the boiler a few days later - he did a great job and left everywhere clean and tidy. Andy then came back to check the work and make sure everything was ok. All round top class service - thank you.

A brilliant service from first calling the office to installation of a new boiler. A thoroughly professional & courteous company who I cannot fault. Thank you Gair Gas!

What a great experience from the start to the finish, Had a boiler fitted by the Gair team. What a credit they are to your company. Punctual, polite and very professional I would not hesitate recommending them if you are thing of any gas work.

I think they're appalling. To join one of their service plans we had to have full inspection of the system and the initial boiler service with them which we did and everything was in working order with no issues of whatsoever. The boiler, the hot water tank and all the valves are newish, the only comment from the engineer was the radiators are old although all are in good working order with no problems. Paid for the initial service separately, although it should be covered by the plan but they said not the first service, and waited two weeks to know whether they will cover the central heating system. Finally after two weeks they decided they can only cover the boiler as the radiators are old despite the fact they're all perfect condition and working order. This come after our current plan with the previous provider has expired which we did not renew as we thought we will be covered by GairGas which was recommended to us as a good local company and we had no issues in the past seven years coverages by different suppliers. I don't know why we had to do the boiler service with them in first place as all what they needed to do just do a quick system inspection without paying for a service and they could have given us the answer whether they will or will not cover the system there and then without the two weeks delay, however, doing it this way they would not have got the £60.00 service fee which we'll have to do again with another provider to cover the system, so makes you wonder is this just a scam!

What a fabulous team - Pete did a brilliant installation and is a real pleasure to deal with. Great efficient service and customer care. I would recommend you all to all my friends. Thanks once again all Mitch Johnson

I had to have the old boiler replaced along with some other minor plumbing jobs that needed doing at the same time. The quotation for the work was sent out promptly and the cost was very reasonable. The works were carried out by a plumber and apprentice. They worked very hard and managed to replace an additional radiator within the time allowed for the original job. They worked late to ensure the new boiler was operable at the end of the first day and left the house clean and tidy when the project was complete. I would recommend Gair Gas and will be using them for the future maintenance of the boiler.