D

Aug 12, 2019

I think they're appalling

I think they're appalling. To join one of their service plans we had to have full inspection of the system and the initial boiler service with them which we did and everything was in working order with no issues of whatsoever. The boiler, the hot water tank and all the valves are newish, the only comment from the engineer was the radiators are old although all are in good working order with no problems. Paid for the initial service separately, although it should be covered by the plan but they said not the first service, and waited two weeks to know whether they will cover the central heating system. Finally after two weeks they decided they can only cover the boiler as the radiators are old despite the fact they're all perfect condition and working order. This come after our current plan with the previous provider has expired which we did not renew as we thought we will be covered by GairGas which was recommended to us as a good local company and we had no issues in the past seven years coverages by different suppliers. I don't know why we had to do the boiler service with them in first place as all what they needed to do just do a quick system inspection without paying for a service and they could have given us the answer whether they will or will not cover the system there and then without the two weeks delay, however, doing it this way they would not have got the £60.00 service fee which we'll have to do again with another provider to cover the system, so makes you wonder is this just a scam!