Funeral Streaming Service is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
With family abroad and many friends unable to attend in person, we were keen to have a livestream of the event and also a permanent record. John was sensitive to the occasion and provided a professional service with an excellent end result.
Review: We used this company to live stream a family funeral for relatives overseas who were unable to attend in person. Unfortunately, despite purchasing two streams to ensure everyone could participate, one of the streams failed to work. We followed all the instructions provided and even used two separate hotspots to avoid bandwidth issues, but the second stream displayed an error message and did not go live. When we contacted the company afterwards to explain the situation and request a refund for the second stream that didn’t work, our request was refused. They explained that the issue was likely due to internet connectivity, which they considered beyond their control. However, the instructions did not clearly indicate that we needed to manually adjust the resolution or bitrate when using multiple streams on a hotspot, which contributed to the problem. They offered to upload any recordings made during the attempt to stream, but unfortunately, we were unable to provide any recordings as the error message indicated that the second stream was not working at all. This was incredibly disappointing, especially given the significance of the event. While the company was responsive after the event, clearer guidance and real-time support during the stream could have helped avoid this issue. A refund for the failed stream would have been a more appropriate resolution given the emotional circumstances.
Excellent sound and vision. Very grateful for this first class recording, made with sensitivity and skill, for family and friends and preserving a memory of a very special event. Thank you so much
I am very impressed with the quality of the recording, especially as I had watched the live stream of a funeral in Canada shortly before my sister's funeral - John's was far more professional, with a clearer, sharper image. His TV experience was evident. Thank you John.
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Great service and professional camera work for my Dad's funeral streaming service. John did a really great job ensuring remote viewers had clear view of the ceremony. Audio was fantastic too.
Date of experience: January 26, 2022
We can fully recommend this business. First class service and amazing recording of our Mother's funeral. Just got on with the job with no hassle. We've had some wonderful comments from people who were able to view on line. Thank you.
Date of experience: January 15, 2022
John Gurd video-recorded my wife's funeral superbly. The camera was panned and zoomed appropriately to highlight either Canon Pusey, those reading the tributes or Dorothy's coffin completely in the context of the Service. The quality of both the video and the sound recording enabled me to see and hear aspects of the Service better than when I was actually there. I am pleased to recommend him most highly.
Date of experience: January 10, 2022
The 5 star rating that I've given for my review does not do justice to the amazing live streaming of my Dad's Memorial Service that John provided. Not only was the quality of the video outstanding but John was so professional in his communications and in the way he set up all of his equipment in the church so unobtrusively! Thank you so much John David Price
Date of experience: January 10, 2022
John streamed our mother's funeral. This was particularly important to us as my brother and his family are in Australia and were unable to get back. My brother was able to record his eulogy to be played in the church and on the live stream. John was very professional and efficient in the run-up to the funeral and unobtrusive at the service. He was able to add a montage of photo's to the live stream which our friends and relatives who were unable to attend were able to see. The live stream was also available after the service for people who missed the live streaming. We have had some lovely comments about how much the streaming was appreciated and we did feel that our friends and family were with us at the service. I would thoroughly recommend streaming funeral services and John Gurd in particular.
Date of experience: January 9, 2022
John replied quickly & efficiently to all emails & was very helpful. He sorted everything without any fuss and was very respectful and unobtrusive on the day. We had many comments from family and friends - including my brother in New Zealand - that the sound was excellent, the camera was setup to see the whole church & that the camera moved at appropriate times to cover all aspects of the service I would not hesitate to recommend John
Date of experience: January 7, 2022
US
I cannot recommend John highly enough. We asked him to live stream my father-in-law's funeral as my wife and family are based in Australia and travel restrictions made it impossible for us to attend. The service was held in rural Somerset, in a village with notoriously poor reception. John did a site visit beforehand, figured out how to get a reception and liaised with the Church Vicar, to ensure his equipment and presence was discrete. On the day, the filming was excellent, the signal perfect and my wife felt she was there. John made the entire process, from start to finish, much easier than I had anticipated. Great service, thanks.
Date of experience: November 19, 2021
Absolutely amazing. Exceptional service from the first email all the way through. Family and friends who were unable to attend were able to be part of the service. Faultless. Thank you John.
Date of experience: November 18, 2021
John organised the live-streaming of my Mum's funeral, in Totnes. From the start of the process (ie initial phone call) to finish, John was helpful, professional, sensitive and discreet. At such an emotionally-charged moment in our lives, his approach was just right. He arrived early and ensured that the set up was done properly and well on time. We were initially a little worried about filming the ceremony as we thought it might cause a disruption, but we hardly noticed him at all during the ceremony, he really blended into the background. The end result was very good indeed - a real success especially given our ceremony was held in a marquee on a windy day but the sound quality was great - you could hear every word. Thank you John, you provide an excellent service, and in these times of Covid, it is a wonderful way to enable guests who can't make it to a funeral to really feel that they are part of it. Huge thanks.
Date of experience: November 1, 2021
