Funeral Streaming Service is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
With family abroad and many friends unable to attend in person, we were keen to have a livestream of the event and also a permanent record. John was sensitive to the occasion and provided a professional service with an excellent end result.
Review: We used this company to live stream a family funeral for relatives overseas who were unable to attend in person. Unfortunately, despite purchasing two streams to ensure everyone could participate, one of the streams failed to work. We followed all the instructions provided and even used two separate hotspots to avoid bandwidth issues, but the second stream displayed an error message and did not go live. When we contacted the company afterwards to explain the situation and request a refund for the second stream that didn’t work, our request was refused. They explained that the issue was likely due to internet connectivity, which they considered beyond their control. However, the instructions did not clearly indicate that we needed to manually adjust the resolution or bitrate when using multiple streams on a hotspot, which contributed to the problem. They offered to upload any recordings made during the attempt to stream, but unfortunately, we were unable to provide any recordings as the error message indicated that the second stream was not working at all. This was incredibly disappointing, especially given the significance of the event. While the company was responsive after the event, clearer guidance and real-time support during the stream could have helped avoid this issue. A refund for the failed stream would have been a more appropriate resolution given the emotional circumstances.
Excellent sound and vision. Very grateful for this first class recording, made with sensitivity and skill, for family and friends and preserving a memory of a very special event. Thank you so much
I am very impressed with the quality of the recording, especially as I had watched the live stream of a funeral in Canada shortly before my sister's funeral - John's was far more professional, with a clearer, sharper image. His TV experience was evident. Thank you John.
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John Gurd did the live stream and recording of a friend's memorial service very professionally. The quality of the picture was good and he focussed in on the right people at the right time!
Date of experience: September 16, 2022
John was a joy and pleasure to work with start to finish for my Godmother's Service of Thanksgiving. The live stream was extremely professional and expertly carried out; it worked flawlessly despite dodgy wifi! I highly recommend. Thank you, John!
Date of experience: September 14, 2022
John did an amazing job in live streaming my Mums funeral from a tiny church with no internet & extremely variable mobile phone reception! The whole process was expertly handled by John and he even visited the church in Devon in advance to double check what mobile signal was available! He responded speedily to my (many) email questions and expertly set up in the church in an totally unobtrusive way. My sister in Australia was unable to come over due to illness but was understandably desperate to be involved. She recorded the eulogy which was played over the live stream as well as in the church and John put the slide show which we played on a TV in the church onto the video too. My sister, and others who were watching the live stream said they really felt part of the service and the filming and zooming camera angles were incredibly professional. They had uninterrupted streaming which was remarkable given the state of mobile reception in that spot!! All in all, couldn't recommend more - the whole process was expertly & professionally handled by John from start to finish and our family and friends who couldn't make it felt part of the service. Thank you John!!
Date of experience: May 11, 2022
John at funeral streaming service was nothing short of amazing from start to finish and our relatives from Japan to Australia who couldn't attend the service were amazed at the quality of the feed. Highly recommended and so professional.
Date of experience: May 7, 2022
John live-streamed our mother's memorial service, allowing friends who live abroad, or who are too frail to travel, to be part of it. We were delighted with the service he provided: he was unobtrusive and highly professional. Friends who had never watched live-streams before (so were unfamiliar with the technology) found it easy to use the link and to join in. We would highly recommend John's service.
Date of experience: May 2, 2022
John is a professional cameraman with extensive broadcasting experience with the BBC and others. He set up discreetly, quietly and professionally and many people watching Mum's funeral from home commented on the quality of the livestream, feeling really involved in the service - able to hear and see the whole event as if they were with us. Thank you John.
Date of experience: April 7, 2022
Sadly I was unable to attend my mother-in-law's service of thanksgiving, as I had Covid. However I was able to watch the livestream and was really impressed with the quality of the sound and picture. Good zooming in when appropriate. Thank you so much for this. Definitely recommended.
Date of experience: April 4, 2022
Excellent service. Professional. Unobtrusive. Quick to respond to our needs. And competitively priced.
Date of experience: April 1, 2022
This is a fantastic service. The undertakers dealt direct with John and I didn't need to have any involvement which was just perfect. The streaming feed and then the download able copy were of really good quality, I had really positive feedback from those that watched live online who said it was like they were sitting at the back of the Church. My sister was unable to travel to our Dad's funeral because of Covid so we had the streaming set up for her but it also meant that other friends and family who either couldn't travel or were concerned about the Covid risk were able to watch. Technically the quality was incredible, the professional kit meant that all of the sound was captured perfectly, including the tributes, even though John was right next to the Church organ! The camera panned in and out at the right moment but wasn't intrusive in the Church. If you've seen fixed camera services from the Crematoriums, this is very much better than those, everyone I have spoken to felt that they were involved in the service rather than just being a bystander. I wouldn't hesitate to recommend the service offered by John.
Date of experience: February 12, 2022
