Funeral Streaming Service is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
With family abroad and many friends unable to attend in person, we were keen to have a livestream of the event and also a permanent record. John was sensitive to the occasion and provided a professional service with an excellent end result.
Review: We used this company to live stream a family funeral for relatives overseas who were unable to attend in person. Unfortunately, despite purchasing two streams to ensure everyone could participate, one of the streams failed to work. We followed all the instructions provided and even used two separate hotspots to avoid bandwidth issues, but the second stream displayed an error message and did not go live. When we contacted the company afterwards to explain the situation and request a refund for the second stream that didn’t work, our request was refused. They explained that the issue was likely due to internet connectivity, which they considered beyond their control. However, the instructions did not clearly indicate that we needed to manually adjust the resolution or bitrate when using multiple streams on a hotspot, which contributed to the problem. They offered to upload any recordings made during the attempt to stream, but unfortunately, we were unable to provide any recordings as the error message indicated that the second stream was not working at all. This was incredibly disappointing, especially given the significance of the event. While the company was responsive after the event, clearer guidance and real-time support during the stream could have helped avoid this issue. A refund for the failed stream would have been a more appropriate resolution given the emotional circumstances.
Excellent sound and vision. Very grateful for this first class recording, made with sensitivity and skill, for family and friends and preserving a memory of a very special event. Thank you so much
I am very impressed with the quality of the recording, especially as I had watched the live stream of a funeral in Canada shortly before my sister's funeral - John's was far more professional, with a clearer, sharper image. His TV experience was evident. Thank you John.
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US
John helped us with both of our Mother and Father's funeral services. He was discreet, professional and empathetic and the quality of the recordings were so clear. It is wonderful to have the service available afterwards for some time, for those unable to join during the service and we have also loved having the recordings to replay in our own time. Thank you John.
Date of experience: March 6, 2024
We were looking to film our mum's funeral service at short-notice as many of her friends were unable to attend, plus also ensure our family in Australia were able to join the full church service. Thank you John for providing an easy and professional service at this sensitive time for our family. The arrangements were made without fuss and the filming was excellent quality. Our Australian family felt well connected to the day and it was lovely to see so many join the live-feed, as well as having the download option afterwards. I am so pleased that we were able to share the service and John captured this perfectly through film.
Date of experience: January 21, 2024
The professional and courteous way the livestream was filmed made it a seamless part of the celebration of the life of our relative. The result was exactly what we wished for: clear picture and sound and sensitively presented. Thank you, John, for your kind and quick answers to our questions and worries beforehand, too.
Date of experience: January 18, 2024
We needed to stream the burial for my husband's family in the USA and friends elsewhere. All the feedback has been very positive, with viewers really feeling that they had participated in the ceremony and could see and hear very clearly. This was a Green burial and we wrote the words and chose the music ourselves, with help from the Green Funeral Service. It's been good to watch it afterwards as I had forgotten much of it and it was very moving.
Date of experience: December 7, 2023
US
Very straight forward, friendly and professional service. Video streamed and available afterwards through simple link, and also available to download. Local service in South West England. Did streaming for both of my parents' funerals
Date of experience: September 12, 2023
We were really glad to be able to watch proceedings when a friend across the world died suddenly and we couldn't make it to their funeral. The vision and sound had great clarity, we saw all the important elements - and people - at the Service, and the whole live stream and resulting recording was attended to with care and thoughtfulness. Also great and timely customer service response when a cookie blocking problem occurred at our end (nothing to do with the transmission, only our computer security measures). Very impressed with this service and highly recommend. Absolutely the best way to let everyone see the final send off for a loved friend or relation. You can watch at your own convenient time if on another time zone for example, and in the comfort of your own home wherever you are in the country or the world.
Date of experience: July 27, 2023
John could not have been more helpful and responsive and the quality of the livestream and the recording are first class. He arrived early, set up unobtrusively and was sensitive to the situation and easy to deal with. I would wholeheartedly recommend his services.
Date of experience: May 22, 2023
Thank you John for your professionalism and care during the set-up and filming of my fathers funeral. I was most concerned about making sure there was contingency of mobile signal for the live-streaming service and this is why I chose John. My family were so pleased with the results. We had viewers as close as the next room in the church, and as far away as Queensland's outback. Many thanks John, great service
Date of experience: March 7, 2023
