Funeral Streaming Service is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
With family abroad and many friends unable to attend in person, we were keen to have a livestream of the event and also a permanent record. John was sensitive to the occasion and provided a professional service with an excellent end result.
Review: We used this company to live stream a family funeral for relatives overseas who were unable to attend in person. Unfortunately, despite purchasing two streams to ensure everyone could participate, one of the streams failed to work. We followed all the instructions provided and even used two separate hotspots to avoid bandwidth issues, but the second stream displayed an error message and did not go live. When we contacted the company afterwards to explain the situation and request a refund for the second stream that didn’t work, our request was refused. They explained that the issue was likely due to internet connectivity, which they considered beyond their control. However, the instructions did not clearly indicate that we needed to manually adjust the resolution or bitrate when using multiple streams on a hotspot, which contributed to the problem. They offered to upload any recordings made during the attempt to stream, but unfortunately, we were unable to provide any recordings as the error message indicated that the second stream was not working at all. This was incredibly disappointing, especially given the significance of the event. While the company was responsive after the event, clearer guidance and real-time support during the stream could have helped avoid this issue. A refund for the failed stream would have been a more appropriate resolution given the emotional circumstances.
Excellent sound and vision. Very grateful for this first class recording, made with sensitivity and skill, for family and friends and preserving a memory of a very special event. Thank you so much
I am very impressed with the quality of the recording, especially as I had watched the live stream of a funeral in Canada shortly before my sister's funeral - John's was far more professional, with a clearer, sharper image. His TV experience was evident. Thank you John.
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Brilliant! Was very impressed with the whole service - a privilege & honour to be able to attend the funeral of an old friend, that I would otherwise have missed.
Date of experience: September 9, 2024
I was able to say goodbye to a friend even more though I couldn't be there. Quite the lesson in grieving.
Date of experience: September 9, 2024
John provided an excellent recording of my friend's funeral, which helped those who couldn't be present still watch her service. We are so very grateful.
Date of experience: August 27, 2024
What a fantastic way to share our final farewell with family and friends across the UK and beyond. A wonderful production with every detail covered and a lasting memory for all to take advantage of. Well done John!!
Date of experience: August 15, 2024
Our mother, Hon Alderman Jess Nagel, specifically requested her funeral be livestreamed by John to enable all our relatives, friends and those who were unable to attend feel part of the service and be with the family in spirit. It was streamlined to Germany, America, Canada, Australia, Holland and Scotland. The feedback was amazing, it was easy to log on, the sound was perfect, it was excellent picture quality and very professional. As a family, John engaged with us and listened to what was needed. He arrived early to set up and liaised with the Funeral Directors and Vicar to ensure everything went smoothly, he was also very respectful and did not intrude on the service at all. We now have a copy for us to keep as well, which is a memento and keepsake for the family.
Date of experience: July 30, 2024
Thank you for bringing this service into our home from nearly a thousand miles North of you. I would recommend you most highly. Again Thank you
Date of experience: July 25, 2024
Really excellent job, punctual, great camera work, great sound and the streaming worked from a pretty awkward signal area to people all around the world.
Date of experience: July 10, 2024
We (churchwardens of Blessed Virgin Mary church, Batcombe, Somerset) organised a memorial service for a well respected and popular local gentleman who passed away suddenly. From the first contact John was friendly, calm, assured and above all, professional. We recommend him and the service he provided.
Date of experience: June 19, 2024
US
John provided a live stream and subsequent online and download video for my father-in-law's funeral service. From our first contact, John was extremely helpful, clear and reassuring. He liaised seamlessly with our funeral director and the church to ensure that everything was arranged without us having to deal with those details. On the day, John was very discreet and professional, so that we didn't have to worry about anything. The live stream went perfectly, allowing friends and family all over the world to partake in the service. We would wholeheartedly recommend John's services, which we feel were excellent value for money.
Date of experience: May 3, 2024
US
John, of Funeral Streaming Service, provided a live stream for my husband’s funeral in 2023. From the first contact, John was kind, compassionate and extremely professional. The funeral was held in the New Forest and we were worried about sufficient signal, but John ensured that it all operated properly and we live streamed across the world and were able to be joined by so many friends and family members. John’s expertise in filming was evident in the beautiful way in which he captured the service - using the correct angles and using the zoom appropriately and sensitively. I, and many others, have welcomed the ability to watch the service subsequently from the download provided. All of this was provided at considerably less cost than that quoted to us by the funeral director for an alternative provider. I cannot thank or recommend John enough. My husband was a broadcast journalist and I feel he would have been proud and thankful that we used such a professional. Do not go anywhere else - I commend this company to you.
Date of experience: April 1, 2024
