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HomeFSJ Shoes Reviews
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FSJ Shoes Reviews

4.819672131147541 out of 5 stars
4.819672131147541 out of 5 stars
4.8
|Excellent|122 reviews

Last reviewed 8 months ago

TrustScore

4.8
4.819672131147541 out of 5 stars
Excellent
5 out of 5 stars
109
4 out of 5 stars
9
3 out of 5 stars
1
2 out of 5 stars
1
1 out of 5 stars
2
122 reviews in total

Review summary

FSJ Shoes receives overwhelmingly positive feedback, with many reviewers praising the high quality of the shoes and the exemplary customer service. Customers frequently highlight the unique and artistic designs, as well as the prompt delivery of their orders. The support team is noted for being proactive and responsive, often going above and beyond to resolve issues, such as size exchanges and returns, at no extra cost. However, there are some complaints regarding the quality of certain items not matching expectations, particularly in terms of jewelry details on shoes. A few customers express dissatisfaction with the return process, indicating a need for improved support in that area. Overall, FSJ Shoes is highly recommended for its quality products and attentive service, despite minor concerns about returns.

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Based on reviews, created with AI

See what reviewers are saying

Sparkel D'z
Sparkel D'zFeatured

10 months ago

5 out of 5 stars

I love the fact that you can buy these…

I love the fact that you can buy these shoes and then get them Tailored to your need. Such a if a shoe is 5.5 Inxh heel you can pay the extra money to get it a 3.5 inch heel. How awesome is that? Awes... See more

Doris R. Briggs
Doris R. BriggsFeatured

10 months ago

5 out of 5 stars

Fun Shoes…

I ordered a pair of shoes in my regular size and they were a little tight. Once I informed them of the issue they immediately sent a request to the manufacturer and ordered them a half size larger. Th... See more

KELLIE CHESTNUT
KELLIE CHESTNUTFeatured

10 months ago

5 out of 5 stars

Feet difficult to fit

My feet are difficult to fit. FSJ worked with me until we reached a solution. I have rarely experienced such excellent customer service! The shoes are of excellent quality, comfortable and unique. I’m... See more

April
AprilFeatured

10 months ago

5 out of 5 stars

Very quick to ship and easy to order

Very quick to ship and easy to order. Plus, the coupons are great!

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Kwala-ah
Kwala-ah
1 reviews•Contributor
12 months ago
5 out of 5 stars

Tall and unique

Tall and unique! I ordered two pairs and thought I was gonna have to return one. I figured out the problem. These shoes are unstable on uneven surfaces such as carpet. When I initially put them on I walked on the carpet and rolled my ankle. I put them on again and walked on the wood floors and they were fine. I love these shoes!! I messaged the seller and was so happy with how they handled everything! Thank you for your excellent customer service.

Helpful?
Juanita Soukouna
Juanita Soukouna
1 reviews•Contributor
about 1 year ago
5 out of 5 stars

You really get to build a shoe just for…

You really get to build a shoe just for you and it was made it

Helpful?
Gwendolen  bokine
Gwendolen bokine
1 reviews•Contributor
about 1 year ago
5 out of 5 stars

I love the vegan suede boots

I love the vegan suede boots, which are a challenge to find. I won't wear leather. They run a little small, so I had to exchange for a 1/2 size up. FSJ was responsive and immediately exchanged one size for the other.

Helpful?
Monar
Monar
1 reviews•Contributor
about 1 year ago
5 out of 5 stars

Quick delivery and amazing customer pleasing service!

I ordered a pair of shoes I saw on Pintrest after reading the reviews of this company. To my surprise they arrived rather quickly and was amazed at how beautiful the heels were. Unfortunately my bunions made them too uncomfortable so I asked to exchange them for a size up. They immediately replied and asked me to take pics and a video of me wearing them highlighting the problem area. I even outlined my foot and took measurements per their request. They informed me that the length was good but only the width of the forefoot was the problem. They told me they would make me a custom pair and to keep the original pair. I just received a tracking number showing it's on its way. Because of their prompt delivery, responses and desire to resolve the issue I highly recommend them. Original order date was March 8, 2025. I just received tracking for replacement pair April 12, 2025. I am a real customer residing in Corpus Christi TX.

Helpful?
Ani Vardumian
Ani Vardumian
1 reviews•Contributor
about 1 year ago
5 out of 5 stars

I had an order

I had an order, but by mistake I ordered a small size, I wrote with the expectation that they would argue that they either have normal sizes or something else, which is usually what others do and mostly! other manufacturers. But here for the human attitude I am simply in a pleasant shock ☺️😍, not only did they send me my size, but they also respond in a timely manner and get in touch. Thank you very much for such service. Now I only have you 🙏🏼🥰

Helpful?
Michele W.
Michele W.
1 reviews•Contributor
about 1 year ago
5 out of 5 stars

Custom made boots are a win!!

I had never heard of this company so I was a bit hesitant to order. However their customer service is top notch and the shoes I purchased were great. The first pair did not fit in the calf and I was told they can make them to my measurements. They only charged me $20 to remake my boots. They came quickly however they were still a bit big in the calf’s. I re measured my calf’s and they remade them again at no charge and they fit perfect. Now that I know they make custom size boots I will definitely purchase from them again. Thank you!

Helpful?
Cherrie Pycroft
Cherrie Pycroft
1 reviews•Contributor
about 1 year ago
5 out of 5 stars

Absolutely love my FSJ Shoes

Absolutely love my FSJ Shoes! The style, quality, and comfort are top-notch. I’ve received so many compliments! Customer service was also fantastic, responsive, helpful, and made the whole experience smooth from start to finish. Couldn’t be happier and will definitely be ordering again. Highly recommend!

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Jacqueline Flores
Jacqueline Flores
1 reviews•Contributor
about 1 year ago
5 out of 5 stars

Everything was perfect!

Everything was perfect, however I was left wondering about the material of the shoes which I have yet to receive. I was wondering if shoes are leather and heel is wood. Other that that I was extremely happy!

Helpful?
Kara Mccarthy
Kara Mccarthy
1 reviews•Contributor
about 1 year ago
5 out of 5 stars

Great customer service

I ordered a pair of shoes, but when they arrived the heel was just too high for me to walk in. I had not realized what a big wedge the shoe had, I reached out to customer service about their return policy, and they let me pick out a new pair of shoes and sent them to me. And told me to go ahead and keep the old pair. I am very pleased with their customer service.

Helpful?
Vinylbabe, HUN, Budapest
Vinylbabe, HUN, Budapest
1 reviews•Contributor
about 1 year ago
5 out of 5 stars

The most beautiful thighboots I've ever purchased

This was my first order from FSJ, they made an incredibly beautiful thigh-high boots by custom measure for me, which has become the most beautiful piece of my wardrobe. Everyone is amazed and I get a lot of compliments when I wears them. These boots made me so happy, because I couldn't find anywhere this kind of model in my size that I have wanted so much already, but FSJ was able to manufacture. They followed the given measure datas by me very accurately and heels are statically strong and stable. The boots fit like a glove along on my leg perfectly, as if they were molded on me and are very comfortable despite of their high heel. FSJ is indeed not the cheapest webshop, but it is absolutely worth the price if you are looking for a very special, unique or custom made model that you won't see on anyone legs on the street. (Just like if they were designer piece.) Communication with customer support was fast and smooth, all my problems in theme of shipping were quickly resolved. Unfortunately, it had to wait a really long time for the package arrive, that is true, but the shipping company was to blame for that, not the manufacturer, because they finished my boots relatively quickly, however they were made by hand. Overall, I am very satisfied with FSJ and will definitely order from here again very soon.

Helpful?
Tasnim Choudhury
Tasnim Choudhury
1 reviews•Contributor
about 1 year ago
5 out of 5 stars

I just love love the wedges I got

I just love love the wedges I got. I’ve been searching for heels for the longest time that fit me. I’m so glad I found them as they carry so many sizes and helped me pick the correct size. I usually wear 5 but I ordered a 4.5 and it fit perfectly. So happy with the order.

Helpful?
Rozlyn
Rozlyn
1 reviews•Contributor
about 1 year ago
5 out of 5 stars

Quick and Easy Solution to Concern

I was extremely happy with my FSJ shoes. I received complements and they made my legs look great. I, however, had an issue with the left shoe after a couple of wears, but customer service was available to save the day. A replacemenet pair were provided with no questions asked, other than providing an image of the problem. I am very happy and pleased with their no excuse and easy replacement policy. Thank you very much.

Helpful?
lisa rothman
lisa rothman
1 reviews•Contributor
about 1 year ago
5 out of 5 stars

Fast response.

I had not received my confirmation number via email. I was a little nervous and reached out to the company, they sent me the confirmation to assure me that my order was received. Very fast customer service

Helpful?
J E S
J E S
1 reviews•Contributor
about 1 year ago
5 out of 5 stars

Perfectly Satisfied

Customer friendly

Helpful?
US
US
1 reviews•Contributor
about 1 year ago
5 out of 5 stars

Awesome shopping experience!

I was soooooo pleased with the efficiency of placing my first online order at FSJ shoes . The extra savings offered and reducing the total due was absolutely amazing and genuinely appreciated! I WILL continue being a shopper here !

Helpful?
Sue D
Sue D
1 reviews•Contributor
about 1 year ago
5 out of 5 stars

Outstanding customer service

Outstanding customer service. The original pair of shoes I bought ended up being too small though I ordered my usual size. They were very pointy therefore narrow and when I contacted customer service, they sent me a brand new pair in another size that fit perfectly. I highly recommend this company. They stand by their product and the shoes were beautiful. I got the black velvet ballet flats with the bow and they are just gorgeous. I will definitely buy from this company again.

Helpful?
Ty MaZe
Ty MaZe
1 reviews•Contributor
about 1 year ago
5 out of 5 stars

Shoes are beautiful!

Shoes are beautiful! Customer Service was amazing!! Will definitely order again soon!!!

Helpful?
Annekay
Annekay
1 reviews•Contributor
about 1 year ago
5 out of 5 stars

Great return policy

I had ordered two pair of shoes from fsj and at first was not happy with the time in which I got them because of a glitch because I wanted hem customize, but as soon as I got in touch with them, they immediately responded and give me back a refund

Helpful?
Pouneh Porooshani
Pouneh Porooshani
1 reviews•Contributor
about 1 year ago
5 out of 5 stars

Amazing customer service

Amazing customer service. Very prompt with responses and resolution. Very accommodating and items true to nature and photos. I’m very pleased

Helpful?
Chrissy
Chrissy
1 reviews•Contributor
about 1 year ago
4 out of 5 stars

i would give 4 stars

They rectified a problem i had with another order and made the shoes i ask for which fit great and look great, seems to be good quality

Helpful?
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About FSJ Shoes

FSJ Shoes is an online retailer specializing in women's footwear, offering a diverse range of styles since its establishment in 2015. The company provides customizable options for customers, allowing them to personalize their shoe selections. FSJ Shoes features a wide variety of products, including heels, boots, sandals, and flats, catering to different fashion preferences and occasions. Their collections include festival styles and vintage-inspired designs, such as platform heels and knee-high boots. Targeting fashion-conscious women, FSJ Shoes aims to deliver both style and comfort through its extensive product offerings. The online store is designed to meet the needs of shoppers looking for unique and trendy footwear options, ensuring a user-friendly shopping experience with seasonal promotions and discounts.

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