FSJ Shoes Reviews

Honestly, FSJ's customer service has been examplary. Initially the shoes ordered did not fit well, so FSJ requested a video of my wife's feet in the ordered shoes. They actually used this video to custom-make a new pair of shoes for her based on what they learned from it - really quite amazing. Unfortunately the replacement shoes got lost in shipping and were falsely tagged as "delivered" by the shipping company. To rectify this, they made ANOTHER pair and re-sent it via DHL at no additional cost. The entire customer service experience has been nothing but impressive, and without any language problems, either. I want to thank Cara and Xuequin of the Support Team for their efforts in making things right. Yes, it took a while - but they did everything they could, and I appreciate that.

The shoes are custom design and verfy elegant and comfortable

Pictures were clear. Ordering was simple. Great shopping experience!

This place and these people are amazing!!! I would highly advise to just take the plunge and do the custom sizing. It is worth it. Their shoes are SO WELL MADE! But let it be clear. Quality is not quick. If you are looking for Amazon next day cheap stuff move on. If you are looking for a quality pair of custom made shoes from a place that has amazing customer service at amazing prices and are willing to be patient and wait for them. Then trust these folks. We without a doubt will be ordering again!

Beautiful heels! Bought these shoes for my wedding. The first pair was a little big but they were happy to send me a new size that fit me perfectly. The shoes are so comfortable and well made.

I ordered a pair of shoes without realizing they were too high. Although the quality was excellent, they were so tall that I couldn’t wear them. I sent an email asking if I could return them, and not only were they incredibly kind and allowed me to choose another pair with a lower heel, but they also gifted me the first pair (the ones I couldn’t wear). Their customer service is truly A+, and at least those first shoes I received were beautiful, with excellent craftsmanship and materials (too bad they were too high for me). I will update this review as soon as I receive the second pair, though I’m sure they will be perfect this time. Thank you so much for everything!

Received the shoes I ordered and these didn't fit. They sent a new ones and these were perfect. They didn't charged anything else for the new ones and I didn't have to ship back the old ones so, I'll donate them. The only thing is that it takes ages for support to answer a message but they do so.

The breathtaking and legendary styles, shoes fit like a glove.

I have been a loyal customer for more than 5 years or even more. The customer care are very friendly and responsive. Love my heels and only buy at FSJ shoes.

I ordered cowboy boots for my daughter. She has slender feet and is vegan, so we needed customization AND non-leather boots. After we ordered, we received the tracking but they never arrived. When I contacted the company, specifically Xueqin Fu (who helped me with the customization and sizing for my daughter's feet), she or he was very responsive and had a new pair sent immediately via DHL. They turned out gorgeous AND they fit my daughter perfectly. I was nervous about the sizing, but I followed the sizing guidelines to the tee and asked Xueqin's opinion along the way. It was a long wait but worth it!

FSJ responded to my inquiry about upgrading my order to custom immediately and took the initiative to send me the link to directly make it possible. In addition, I received a quick acknowledgement that the payment was received and that the shoe maker was informed about the upgrade. FSJ is efficient and extremely helpful in taking care of concerns and questions regarding orders. I’m looking forward to receiving my beautiful pair of shoes.

FSJ makes quality boots. No question. I ordered two pairs from them in the middle of December and they are as pictured on their web site. My problem was that they made the boots I purchased and both pairs got lost in transit. I expected to get them about a month after I ordered them as they are made to order and then they had to ship them halfway around the world. I received the second pair almost two months to the day after I ordered them. Their customer service was excellent as after the first pairs were both lost they made second pairs and shipped them expedited and once shipped they made their way to me in less than a week. I love both pairs although they are kind of snug for the normal size I wear. If you're going to go this route and order boots direct from China I would recommend Onlymaker versus FSJ because Onlymaker also makes high quality boots but they got to me much quicker and they're about half as expensive as FSJ.

The website is easy to navigate, and the selection of footwear is extensive. You are guaranteed to find something to fit your style

FSJ was such a pleasure to work with. Always making sure I was completely happy with my purchase.

WOW the shoes are absolutely amazing and gorgeous can’t wait to rock them. As well I love there costumer service they are so kind and they help you as much as they can they resolved my issues super fast. Amazing company! Definitely recommend! 10/10

The customer service is great. The shoe is beautiful and great quality.

I had questions and concerns with the fit. They were so helpful and got back to me quickly.

The merchant had my size and checkout was short

There was a mixup with the delivery service and I needed my shoe asap for a special event. I spoke with a representative of FSJ and they understood my situation. They actually reprocessed my order and requested expedited shipping! I received my shoe in time for my event and I absolutely love my shoe!! 😍😍 Their customer service exceeded my expectations, so I will be shopping with FSJ moving forward. They are trustworthy and keep their word!!

The shoes look exactly as advertised! Great quality! And the customer service is excellent!