Review summary

Freebird Airlines has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Worst experience

I bought ticket for my mother from Moldova to Turkey, only 2 hours flight. She wrapped luggage in plastic, once she arrived to hotel and unpack she noticed hole in the luggage, looks like it was burned through with something, maybe with cigarette, not sure, they burned plastic and luggage also. Since she notice it is already after leaving airport most probably it was too late to complain about. After one day of stay i received message to email, that her flight back is canceled and it was offered to change flight to the one 24hours later. She was travelling to Moldova from Ukraine by bus from Ukraine (around 16hours) and cause of flight change we need to find for her another transfer for another date and also extend hotel in Turkey for one extra day. On the way back she landed 30 min before transfer to Ukraine, once she picked up luggage handler was stuck and not extending. When she arrived to Ukraine and tried to repair it it was told it was pretty much damaged and price for it was almost the price for a new luggage. I will recommend to stay away from Freebird Arlines.

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JK
Schnelle und gute Buchung per App

Schnelle und gute Buchung per App

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D
Freebirds

Wir sind 2024 & 2025 von Varna nach Leipzig geflogen und es war super. Deutschsprachiges Personal hatten wir auf beiden Flügen. Die Angestellten sind super freundlich, die Sitzplätze bequem. Essen und Trinken sind preislich total in Ordnung . .

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My flight was cancelled and moved to…

My flight was cancelled and moved to another day without any compensation.

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Showing 971 - 980 of 996 reviews
S

Straight to the point staff!

Staff were very efficient and on time. Check in opened on time, one staff member noticed i were pregnant, prioritised me and got us checked in straight away. Was not expecting this at all but appreciated this with 2 young kids under 3 with me. Staff on board were helpful. Again straight to the point, got on with boarding the flight ON TIME and did all security checks/clearances straight away (we booked a seat for our infant, they did their checks and helped us sort this out). They were willing to warm our kids milk for them. Even came handed this back after a few mins. They had no issue with our kids using inflatable foot rests. Couldn’t have asked for an easier, stress free flight with staff that actually want to get you to your destination and make everything u need possible.

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LL

Never again

This is by far the worst company I've ever flown with. To begin with, they only accept cash, with no information about it until you are on the plane. You dont even get a glass of water without cash(even not with the meal if you have pre ordered that). Next, the cabin crew were very unpolite, rolled their eyes when you asked a question etc. The toilets were closed off almost the entire flight!! 3 1/2 hrs, which can be very long for people with issues in that department. This was not because of turbulence, but because they were preparing meals, and did not want to be disturbed.. Which btw took almost the entire trip, and this was a night flight, and noone could get any sleep. Furthermore, a kid in front of me threw up all over the place, and none of the members of the cabin crew came to assist, they just gave a roll of paper to the parents. There are no blankets, no pockets to place stuff infront of you, no screens. I am truly shocked by this whole experience, and that takes a lot for me to be...

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AL

Super Flug mit toller Crew.

Flugzeug tip top sauber. Pilot Spitzenklasse mit sehr viel Information über den Flug. Die Crew an Board sehr freundlich und engagiert. In Summe war es ein sehr guter Flug von KOS nach Leipzig am 17.August 2023. Immer wieder gerne.

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H

God oplevelse

Fint flyselskab og var forsinket ud, men det var pga trafik i luftrummet. Sødt og imødekommende personale , der informerede løbende. Fin betjening om bord og hjemrejse til UG , kan varmt anbefales. Det eneste man skal være opmærksom på er at man kun kan købe med kontanter i flyet .

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DH

Sehr schwierig bin ich ehrlich

Sehr schwierig bin ich ehrlich. Sitze seit 1h im Flugzeug und keiner weiß warum nichts startet. Personal sehr nett, aber es kommen keine Informationen warum man im engen Flugzeug sitzen muss.

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JB

SCHLIMMSTER FLUG !!!

SCHLIMMSTER FLUG !!! Absolute Horror Flug. Nach plötzlicher zwischen Landung in Dalaman anstatt Antalya konnte uns keiner den Grund dafür nennen. Wir durften für drei Stunden nicht das Flugzeug verlassen, nachdem wir uns wieder auf die Flugbahn begaben blieben die Toiletten geschlossen und wurden auch nicht mehr geöffnet.Die Landung in Antalya war ebenso der Horror. NIE WIEDER !!! Keine Sterne verdient

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NF

Bert bad

never again with these airlines.

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F

CANCELLED OUR FLIGHT!

Cancelled our flight and the reason was due to schedule change, very unprofessional, I have never heard of them before but when I was speaking to customer service you could tell they didn’t give a toss about the inconvenience.

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MC

Do not book with this airline!

Would give them 0 if I could, had nothing but problems when booking the flights to Turkey, little to no customer service! Then to top it all of they have cancelled our flight home less than 4 weeks before we fly with no alternative, we have to now find new flights at our own expense I WARN YOU DO NOT EVER BOOK A FLIGHT WITH FREEBIRD AIRLINES!!!!

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MP

I had to rebook my flight due to being…

I had to rebook my flight due to being to unwell to fly. Freebird was the cheapest, but from start to finish they were amazing! I didn't put a foot on the floor until i reached my seat on the plane. I was even put in a personal lift up to the plane which would have been so much effort if i had had to walk up the stairs of the plane. The stewardess were so nice, really kind and couldn't do enough for me. The plane was clean there was ample leg space and when we didn't have and money on us for food (we only had card) the stewardess gave us tea and a sandwich! I'd defiantly fly with them again in a heartbeat!!!

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