Review summary

Freebird Airlines has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Worst experience

I bought ticket for my mother from Moldova to Turkey, only 2 hours flight. She wrapped luggage in plastic, once she arrived to hotel and unpack she noticed hole in the luggage, looks like it was burned through with something, maybe with cigarette, not sure, they burned plastic and luggage also. Since she notice it is already after leaving airport most probably it was too late to complain about. After one day of stay i received message to email, that her flight back is canceled and it was offered to change flight to the one 24hours later. She was travelling to Moldova from Ukraine by bus from Ukraine (around 16hours) and cause of flight change we need to find for her another transfer for another date and also extend hotel in Turkey for one extra day. On the way back she landed 30 min before transfer to Ukraine, once she picked up luggage handler was stuck and not extending. When she arrived to Ukraine and tried to repair it it was told it was pretty much damaged and price for it was almost the price for a new luggage. I will recommend to stay away from Freebird Arlines.

JK
Schnelle und gute Buchung per App

Schnelle und gute Buchung per App

D
Freebirds

Wir sind 2024 & 2025 von Varna nach Leipzig geflogen und es war super. Deutschsprachiges Personal hatten wir auf beiden Flügen. Die Angestellten sind super freundlich, die Sitzplätze bequem. Essen und Trinken sind preislich total in Ordnung . .

My flight was cancelled and moved to…

My flight was cancelled and moved to another day without any compensation.

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1,000 total • Write a review

Showing 1 - 10 of 996 reviews
MN
5 out of 5 stars

Вперше зареєструвався і купив квиток

Вперше зареєструвався і купив квиток. Надіюсь, що добре долечу

Date of experience: July 28, 2025

S
5 out of 5 stars

Consigliata. Una piacevole sorpresa.

Aeromobile molto pulito e comodo. Personale gentilissimo. 1 ora di ritardo ma quello ormai lo fanno tutte le compagnie. Era una compagnia che non conoscevo e mi ha piacevolmente sorpresa. Consigliata!

Date of experience: July 28, 2025

DG
3 out of 5 stars

Ben ve eşimi 18e 18 f olarak koltuk…

Ben ve eşimi 18e 18 f olarak koltuk numaramız verilmiş 4 yaşında ki kızım 19 a verilmiş umaramim uçarken sorun olmaz

Date of experience: July 27, 2025

hb
2 out of 5 stars

Badly organised and visa issue

Airline check-in didn’t open 3 hours before the flight at 9:30am so we had to wait around for an hour. Not ideal when travelling with an elderly person. When it did open around 7:30am it wasn’t clear where to go. Had to ask someone as there was no gate number on the board. Check-in was traumatic as the staff wouldn't accept mum’s Turkish visa. Told us to apply for another one within 35 minutes otherwise mum wouldn’t be able to travel. We had to apply on our phone and pay another $50. There were connectivity issues making it difficult but between me and my husband we just about managed to get the new Turkish visa with one minute left. In our opinion there was nothing wrong with our first visa. The check-in staff need training on UK evisa status and how to use share codes. They made us apply for a new visa using the expiry date of the share code when it should have been the expiry date of mums UK evisa. However they wouldn’t listen. The boarding pass had the wrong flight time on it. The wheelchair assistance got us through security quickly but there was no time for anything else before the flight. We usually have a hot breakfast but there was no time. The flight was fine but we were stressed out even before the holiday had started.

Date of experience: July 27, 2025

SG
1 out of 5 stars

We have a delay for over 12 hours.

We have a delay for over 12 hours.

Date of experience: July 26, 2025

NK
4 out of 5 stars

Flug MI 6504 von PMI nach PAD

Wir waren auf dem genannten Flug. Das Personal war super witzig und nett. Eigentlich rundum zufrieden, ich bin 1,83 m groß, nur ein Stern Abzug wegen der Beinfreiheit, die war knapp bemessen bis nicht vorhanden, für die Fluglänge aber kein Problem. Vielen Dank für den Flug.

Date of experience: July 25, 2025

LK
3 out of 5 stars

Concerned about safety

I would like to express my concerns about flight FH 727 from AYT to RIX 24/7/2025. In the flight was passengers who were friends with pilot and before take off pilot asked them to join them in the pilot cabin to sit in there! A lot of passengers was concerned is it safe, is it not distraction for pilot who is responsible for a lot of souls on board. Most of the flight they were in pilot cabin, only when we hited a turbulence and needed to put a seat belts on, they came out and took a seats. Also we had a lady with broken leg on board and they didnt gave her seat in front row where is a extra space for legs, but in those seats sat a pilots friends who was siting in pilots cabin, so most of the flights seats was empty! Didn't seen right to see how poor lady was uncomfortable. Thanks,

Date of experience: July 25, 2025

NY
5 out of 5 stars

Musteri hizmetleri ve uçuş kabini…

Musteri hizmetleri ve uçuş kabini herkes güleryuxlu yardımsever Freebird ile uçmayı seviyorum

Date of experience: July 25, 2025

AN
1 out of 5 stars

Stornieren oder umbuchen eine…

Stornieren oder umbuchen eine Kathastrohpe,absolut nicht Kunden entgegenkommend nie wieder!!!

Date of experience: July 24, 2025

EO
5 out of 5 stars

Perfect

Perfect, I purchased 4 tickets today From Antalya to Munchen. Everything is OK.

Date of experience: July 24, 2025

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