Review summary

Freebird Airlines has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Worst experience

I bought ticket for my mother from Moldova to Turkey, only 2 hours flight. She wrapped luggage in plastic, once she arrived to hotel and unpack she noticed hole in the luggage, looks like it was burned through with something, maybe with cigarette, not sure, they burned plastic and luggage also. Since she notice it is already after leaving airport most probably it was too late to complain about. After one day of stay i received message to email, that her flight back is canceled and it was offered to change flight to the one 24hours later. She was travelling to Moldova from Ukraine by bus from Ukraine (around 16hours) and cause of flight change we need to find for her another transfer for another date and also extend hotel in Turkey for one extra day. On the way back she landed 30 min before transfer to Ukraine, once she picked up luggage handler was stuck and not extending. When she arrived to Ukraine and tried to repair it it was told it was pretty much damaged and price for it was almost the price for a new luggage. I will recommend to stay away from Freebird Arlines.

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JK
Schnelle und gute Buchung per App

Schnelle und gute Buchung per App

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D
Freebirds

Wir sind 2024 & 2025 von Varna nach Leipzig geflogen und es war super. Deutschsprachiges Personal hatten wir auf beiden Flügen. Die Angestellten sind super freundlich, die Sitzplätze bequem. Essen und Trinken sind preislich total in Ordnung . .

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My flight was cancelled and moved to…

My flight was cancelled and moved to another day without any compensation.

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Showing 961 - 970 of 996 reviews
C

Booked holiday through TUI not…

Booked holiday through TUI not realizing the flights would be through freebirds, I was dreading it after reading all the reviews, we went from leeds Bradford airport to Turkey and it was no bother at all infact we found them better than Ryanair, no delay no hassle straight through the staff were lovely and friendly

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BS

Good service

Good service, on time and happy helpful staff. Flight from Antalya to London Gatwick.

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TZ

Schrecklich

Schrecklich. Verspätung. 1 Mitarbeiter beim Boarding. Einfach eine billig Airline. Ein nächstes mal wird es nicht geben.

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CL

Richtig schlechter Service

Richtig schlechter Service, sowie der Umgang mit dem Gepäck! Hatte vor der Reise 1 Woche zuvor nagelneues Gepäck gekauft. Was ist passiert sind in D angekommen ich guck der ganze Koffer ist demoliert. Trotz Nachweisen und allen Belegen haben die mir das nicht erstattet. Das geht gar nicht. Nun stehe ich da und sitze auf den Kosten.

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TS

NIE MEHR!!!!!

NIE MEHR!!!!! 3 STUNDEN VERPÄTUNG DAZU NOCH KOFFER NICHT ANGEKOMMEN SOLLTE NÄCHSTEN TAG GELİEFERT WERDEN KEINE SPUR SERVICE TELEFON GEHT KEINER RAN ODER KACK FRECH ANRUF ABGELEHNT DAS MIT EINEM 10 MONATE ALTES BABY FINGER WEG VON FREEBIRD GESELLSCHAFT

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S

Be fair and realistic everyone

I think we need to be realistic with the service. It's very cost effective therefore don't expect a 5 star service and be prepared delays. Reading the reviews on here I was ready for a two hour delay which did actually materialise. However if I am paying on average £40.00 a ticket I would be sensible to manage expectations. If you want a better service, pay 5 times the price with easy jet. As they say you get what you pay for and I got to my destination safely with all my lugguage so I am happy given the price I paid.

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IH

The worst company i have flight with

The worst company i have flight with On the outward flight, the plane was delayed by two hours, and on the return trip, it was also delayed by two and a half hours. what a shame. This has never happened to me before and I don't want to repeat this experience again.

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BS

Service Katastrophe!

Sehr sehr schlechter Service! Die Sitzplatzreservierung eine reine Katastrophe und sehr irreführende Skizze bei der Reservierung. Auf Nachfrage, wird sehr schlecht argumentiert. Die hier genannten Rezessionen spiegeln die Airline wieder. Nie wieder Freebird!!!!!

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YH

Schlimme und gewissenlose Fluggesellschaft !

Schlimme und gewissenlose Fluggesellschaft FREEBIRD. Auch mein Koffer war total beschädigt, bis heute immer noch keine Entschädigung bekommen. Wehrend des Flugs nicht mal ein Glas Wasser zum Trinken angeboten, vom Essen keine Rede, alles nur kostenpflichtig, auch keine Decke, total kalt im Flugzeug, sodass ich schon am nächsten Tag schlimm erkältet war. Leute fliegt nicht mit so einem Sparfuchs, Finger weg !

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KN

Flight to Antalya and return

We were concerned by some of the earlier reviews, but we found the experience with the airline very good. similar standard to Easy Jet . the flight both going to Antalya and return to Gatwick were more or less on time, with pleasant helpful staff. Will use them again.

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