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    HomeVehicles & TransportationFox Rent a Car Reviews

    Fox Rent a Car

    3.912 out of 5 stars
    3.912 out of 5 stars
    3.9
    |Great|1,000 reviews

    TrustScore

    3.9
    3.912 out of 5 stars
    Great
    5 out of 5 stars
    630
    4 out of 5 stars
    104
    3 out of 5 stars
    32
    2 out of 5 stars
    16
    1 out of 5 stars
    218
    1,000 reviews in total

    Review summary

    Fox Rent a Car has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

    ✨
    Based on reviews, created with AI

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    Featured Reviews

    4/4 slots
    Premium pins are permanent until displaced by newer pinsLearn more
    POPULAR
    1 out of 5 stars
    1/5

    Very disappointing experience with this…

    I had a very frustrating experience with this company when booking a rental car through Expedia. During the payment proc...

    0
    0
    🔥 High engagement
    POPULAR
    1 out of 5 stars
    1/5

    Scam artists the most awful company I…

    Scam artists the most awful company I have ever dealt with. Did not refund me for my deposit, do not provide adequate pa...

    0
    0
    🔥 High engagement
    POPULAR
    1 out of 5 stars
    1/5

    It's like I got charged twice..

    Okay I pay for everything through Expedia as far as a car rental when I get there at Fox car rental which in fact it is ...

    0
    0
    🔥 High engagement
    POPULAR
    1 out of 5 stars
    1/5

    Many Additional mandatory fees, unhonest staff

    I rented a car from Fox Rent A Car in Seattle through Booking.com. When picking up the vehicle, I was charged multiple a...

    0
    0
    🔥 High engagement

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    Filter by rating:
    Francisco Luciano
    1 reviews
    almost 2 years ago
    5 out of 5 stars

    The best car rental 👌

    The best car rental 👌

    Helpful?
    Luis Blanco
    1 reviews
    almost 2 years ago
    5 out of 5 stars

    Todo bien.

    Muy colaboradores en la entrega y las necesidades para mí tour.

    Helpful?
    Jeff Dack
    1 reviews
    almost 2 years ago
    5 out of 5 stars

    Quick pickup at tampa airport on…

    Quick pickup at tampa airport on Christmas eve. Other places had lines.

    Helpful?
    Arias
    1 reviews
    almost 2 years ago
    5 out of 5 stars

    Positive impact

    Honestly, if it weren’t for Aaron and Maggie we wouldn’t have been able to drive out to our family for New Years. Thank you for making it a great experience and genuinely being kind enough to help us through the whole process. Aaron and Maggie need to be honored for their good work ethic and exceptional customer service. Thank you so much, I will definitely be coming back because of them!

    Helpful?
    customer
    1 reviews
    almost 2 years ago
    5 out of 5 stars

    I know the holidays are a crazy time…

    I know the holidays are a crazy time for all travel related companies and did I sense that with Fox. The crowded shuttle and lines of people minutes before closing. But I was assisted quickly and with a smile. I was offered an upgrade to an Audi for an additional price, it was almost double of what I had booked but thought, why not it's Xmas. The representative who helped me was almost more excited than I was. The car was a dream! Made my LA experience a true LA Experience! Thanks Fox! I shall return again for sure!!

    Helpful?
    Matteo Gatti
    1 reviews
    almost 2 years ago
    2 out of 5 stars

    Macchina ritirata molto sporca con…

    Macchina ritirata molto sporca con sabbia e con carte di cioccolatini dentro

    Helpful?
    Stan Damon
    1 reviews
    almost 2 years ago
    5 out of 5 stars

    Great customer service at the ATL airport.

    The front counter clerk only saw my daughter and myself and assumed that small SUV would accommodate us. Which itself was an upgrade but the trunk space was too small for the three large pieces of luggage that we had plus a family of 5. I went back to tell the young lady at the key counter this and she upgraded us again to a larger SUV that could accommodate my family and our luggage. She even provided me with lotion cause my hands were extra ashy. Upon inspecting my rental, I remembered that I left my backpack in the other rental car and had to go back to the counter. Of course, she unlocked it. I never did get her name, but she deserves a shoutout for her exceptional customer service.

    Helpful?

    TrustPilot Scam Exposed

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    Read the analysis
    Gonzalo Brito
    1 reviews
    almost 2 years ago
    5 out of 5 stars

    Easy rental

    FOX has better price, the rental experience was easy and fast, employees were professional and nice.

    Helpful?
    Marty Hebert
    1 reviews
    almost 2 years ago
    4 out of 5 stars

    Smooth pickup and return

    Smooth pickup and return. Initially no agent on duty at the desk.

    Helpful?
    Richard Wittebort
    1 reviews
    almost 2 years ago
    5 out of 5 stars

    The experience was so easy from the…

    The experience was so easy from the beginning interaction with the professional at the counter to the staff in the pickup and return area. Zero complaints. Best rental experience I have ever had.

    Helpful?
    Julien Seror
    1 reviews
    almost 2 years ago
    4 out of 5 stars

    Very good expérience ,good car

    Very good expérience ,good car, good price

    Helpful?
    Chris B
    1 reviews
    almost 2 years ago
    5 out of 5 stars

    Great customer service and good car…

    Great customer service and good car overall !

    Helpful?
    Kim Domansky
    1 reviews
    almost 2 years ago
    5 out of 5 stars

    Friendly staff and best prices!!

    Friendly staff! Easy pickup and drop off. Cost of the rental was half of all other competitors!!

    Helpful?
    Theresita Silverberg-Urian
    1 reviews
    almost 2 years ago
    5 out of 5 stars

    Best deal and smooth and friendly process!!!

    From waiting in line to obtaining and returning the car, your process was smooth, efficient and friendly!!! Pricing was just right ( better than competitors)! Will use Fox again!!!

    Helpful?
    Quixas
    1 reviews
    almost 2 years ago
    3 out of 5 stars

    Customer service could be improved

    Competitive price. Shuttle to offsite is frequent, not as inconvenient as other people said. Paper work is slow. Customer service could be improved.

    Helpful?
    Amonuel Mabou
    1 reviews
    almost 2 years ago
    4 out of 5 stars

    Everything is easy with Fox

    I hope u to choice Fox

    Helpful?
    Betty Davis
    1 reviews
    almost 2 years ago
    5 out of 5 stars

    Very friendly and professional

    Provided professor and friendly service.

    Helpful?
    Toni
    1 reviews
    almost 2 years ago
    5 out of 5 stars

    What made my experience great ….was the…

    What made my experience great ….was the friendly and courteous service we received from Naz and how efficient he was to getting us on our way. The vehicle that was given to us was new and clean. It was easy to return at the end of our trip.

    Helpful?
    Jennifer R
    1 reviews
    almost 2 years ago
    4 out of 5 stars

    Good Customer Service

    I missed my pickup by 3 hours due to a flight delay and didn’t get the car I requested. However, the customer service I received made up for it.I felt the lady that helped me was genuinely apologetic, explaining the issue (not enough cars) and worked hard to get the issue resolved. When I returned my car it was a bit hectic with cars backing up, but it makes sense since they were understaffed that day. Even then, they were calm and professional. The man that drove the shuttle was very attentive and got me on board really quickly. The car was great, the packages for gas and toll were fair. The only issue and reason for 4 stars,was there was only one paper car mat and it lasted two days before it wasn’t useable. It was raining non stop during my trip, I had to use paper towels to keep the floor clean. Otherwise, it was a great experience!

    Helpful?
    Oliver Ignacio
    1 reviews
    almost 2 years ago
    4 out of 5 stars

    Car and rental experience was great, luggages need some work

    Car and rental experience was great. Shuttle service specially those with heavy luggage(s), need Fox to find a way to get those luggages into the shuttle easier than what it is right now (no help provided when its more than 25 lbs).

    Helpful?
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