Fox Rent a Car

Book on Uber for a better price. Service is Excellent and the car spotless

Customer service was kind and speedy, car was clean and in great shape. Thank you!

The lines are shorter at pick up than the other major carriers. You must have a credit card and enough on your limit to be charged a $500.00 fee upfront.You must have this card with you at pick up and Not a debit card. Don’t use a third party vendor (such as Priceline), as they will allow you to make a reservation with the debit card, then when you get to the counter, you will need a credit card. They will also charge you a fee, that you can save by booking directly at the Fox site. I saw this happen to a poor soul who was ahead of me at the pick up counter. After waiting to get to the counter, he had to find out they don’t take a debit card and be turned away to the other car rentals that take a debit card. Go to the Fox site to reserve your car and all the policies are there. The return policy is odd at my location, where when you arrive, you just park it in returns and leave the keys and go. For me this caused an issue, and the receipt emailed showed a different return time than my actual return time. I was then charged for being late. This was after standing in line for 10 minutes at the return kiosk, only to be told, “leave the keys and go”, once it was my turn at the window. On a previous return, there was a staff member there taking keys and not checking the car at all. So, the idea is they will hit you on your bill if there is something wrong, and in my case, I was charged for being 1 minute late (their time), which was annoying, since I was 10 minutes early. Other than those issues, it is a pretty reasonable price when you book directly. I saved about $50.00 off the price by booking directly with Fox.

Jamilla made the pick up process at the counter very pleasant. The drop off was quick and easy.

San Diego location was easy to find, quick and easy to go from counter to getting into my car. I requested a van that would hold 6, and that is what I got, a Pacifica that was really great for ALL passengers. I mention this because last year I went thru a competitor and ordered a van for 6...they gave me an SUV which was terribly difficult for my elderly father to get into, not all seats were comfortable....it was a bad experience. I was so hoping that did not happen again, and THIS YEAR WAS GREAT. Everything about this rental experience was fabulous!

We traveled during the holidays and even though it was very busy the check out process was quick. Note of advice- take your time and inspect the car for cosmetic and mechanical issues. Look at the windshield and tires. Most these rental places are located in a parking deck which makes it hard to see blemishes so, TAKE YOUR TIME AND TAKE PICTURES. You have been warned.

Excellent customer service very friendly and helpful. Prompt service

I received a great customer service from the operation manager in LAX who made the entire experience a very pleased one. I only wished they had more drop off locations. Their fleet of cars are impressive and I was super happy with the car I rented from them for a month.

free upgrade service

I got a good car at a good price. Shuttle bus was convenient. I will use Fox rental agsin.

Fox has an amazing team making sure customer is put first but I hear Friday nights at Vegas location is always a pain as I waited more than an hour to get to the counter. Please take care of that, otherwise I would recommend anyone to get a rental from here.

Great car, easy to pick up and drop off. Only thing that was discouraging is that once you rent your car, you cannot speak to a human again. Everything is via email and automated answers.

Easy experience!!!

Outstanding service start to finish.

The agents were very friendly and supportive

I was charged a $150 deposit fee despite having paid the full price for the car rental in July (more than 4 months in advance), I have never been asked to pay a deposit fee when having already remitted full payment before, unless I had possession of property that belonged to the entity to whom I remitted the deposit fee. I had no possession of property belonging to Fox from late July when I made the payments, until I picked up the car on December 12, 2023. The deposit fee should not have been charged until I picked up the vehicle. When I paid the rental fee in full and more than four months in advance I had already made a deposit to secure the rental.

Latoya was pleasantly welcoming and it didn’t hurt that we shared same interests in foods with her being a native from New Orleans and I Lafayette,very professional made my first time in the A and first professional interaction a positive experience!

Easy pick up and drop off. Shuttle to the airport is excellent service and the drivers are very informative to get you to the correct terminal. I found Fox pricing more competitive than other companies for the vehicle we needed.

This car rental experience couldn't have been any easier. There is a bit of a walk to the pickup area but totally fine. The staff is friendly and courteous. We received a free upgrade from a compact car to a full-size car without a request. I would use Fox/Euorpe car again without hesitation.

The car was very nice. The people who worked there were very awesome! The part that I was not happy with. Was the car was not clean? The windows were very dirty. I had to actually clean them myself!!! I had called the company. I was having trouble with one of the tires. It kept losing air. They told me they were going to call me back. They never did!!!!! The chances are I will use them again because the rate that I got was very good.