Great place for parts and accessories
ALways a great place for parts and accessories. Website is easy to navigate. Parts easy to locate. And quick to despatch too. Will use again.
3.9
Great
124 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
Fowlers Motorcycles has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
I bought a KTM with a warranty
I bought a KTM with a warranty. The bike's fuel pump failed while I was in France (in warranty period) and I wanted to ship it to Fowlers for warranty repair. Nobody will speak to you. Nobody responds to voice messages on their system. Nobody cares. Clearly they don't want to help in any way and they have ducked out of any warranty commitment.
Poor after service - warranty
I have been trying to get a few issues resolved under warranty with my Triumph Tiger 1200 GT Explorer. As many who read this will know, these are not cheap. Initially I had the bike booked in for the review to establish what the issues were and the warranty claim made. Over 7 weeks later, I cannot now even get hold of anyone, no replies to my e-mails etc. I know there is only one guy who looks after all warranty issues, but I cant even get hold of the service department (1hr 37mins and counting and I'm caller no 3 as we speak). The service so far has been less than anyone would hope having spent a significant amount on a vehicle. Some form of update/reply etc would be appreciated, but this is far from acceptable. Find a smaller dealer, you'll likely get some service which is better than NO service.
Thank you
A thank you to Tom and Dan for their assistance when buying my KTM DUKE 125 white from Fowlers. A nice easy purchase followed by a nice smooth ride back home over the Mendips without any rain (bonus). Many thanks again
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Website
fowlers.co.uk
All reviews
124 total • Write a review
Showing 81 - 90 of 120 reviews
RJ
Love the alfresco dining plus 1st class 2nd hand bikes
Love the alfresco dining, great bikes and first class sales persons I bought a 2015 CBR650F from Fowlers. The staff were wonderful and the bike has brought me so much joy since. Fowlers only keep the best of the part exchanges that they receive each year and it shows. My bike is so special and has been a superb since I brought it 8k miles ago, (pre Covid). I also love the alfresco facilities that Fowlers erected in the car park due to the Covid19 restrictions. It is an absolute pleasure to sit having a drink watching the motorbikes arrive and leave. I can barely stop myself humming "siiting on the dock of a bay". Finally, they have rearranged the gear ranges during lockdown and now the ladies section is next to the changing rooms. Yippee!!! :) . Could it get any better?
Date of experience: June 8, 2021
GB
Fantastic service.
Web orders for Pan spares. Website very easy to use. All parts sorted and bike rebuild (or so I thought) discovered I had lost a pin bolt, bike already booked for MOT. Phoned to clarify shipping times before I ordered, just to see if I needed to cancel MOT, and Penny who answered the phone couldn't have been more helpful. Part arrived next day (5 days quicker than my local redwing dealer could offer), bike all back together whilst we still have good weather. WILL DEFINITELY BE USING FOWLERS AGAIN!! One happy grumpy old biker here :)
Date of experience: June 4, 2021
DD
Awfull service
Cant belive a friend who i. With has just had a bike serviced.....gone home checked oil and well below level . When he told the reception. They asked him to bring the bike in ...With oil below the min level ......or they would visit to check .....They wouldn't give him any oil as if he wasn't belive. I've typed this on his behalf ..
Date of experience: May 16, 2021
DO
I have been using Fowlers for parts for…
I have been using Fowlers for parts for a number of years. The staff are always happy to help and do their utmost to find parts for older or more obscure bikes, even if it means digging around in their old library of parts catalogues. Prices are always competitive and delivery is prompt. Thank you Fowlers.
Date of experience: April 27, 2021
jc
Fowlers E Mails re Dispatch are not what they seem
I have previously reviewed Fowler's spares operation as 5*--for speed and stocking accuracy. All good things come to an end. I ordered a sole O ring that was shown as in stock.After I received an invoice and a note of dispatch I subsequently received a communication that said they didn't have the item.These things happen but I didn't get notification till the day I expected it to arrive. Odd I thought to get an invoice and e mail of dispatch in this situation. The explanation is contained in the following E Mail extract. ie Comms re posting are automatic and appear unrelated to any real activity. Go figure--- " Please Note: this message supersedes any other message you may have received - you may have been sent an order confirmation or despatch/shipment notification regarding the item/s shown above - these are automatically generated and should be disregarded. Any other items on the order will have been sent unless advised otherwise." Please accept our apologies for any inconvenience this may have caused you.
Date of experience: April 14, 2021
JY
Purchased my Yamaha XV 950 Racer 2018
Purchased my Yamaha XV 950 Racer 2018. Paid approximately book price but had expensive extras fitted by previous owner. From start to finish my new purchase was dealt with by Ben a friendly and professional member of Fowlers staff. Can't fault my experience and would definitely buy from them again as I was made to feel a valued customer.
Date of experience: March 19, 2021
M
Miles
US
Extremely bad service and customer…
Extremely bad service and customer care, I couldn't book in and go to my services as they all fell during the period of us being in a global lockdown and under government laws we weren't allowed to leave the house unless we were a key worker, yet I wasn't working at those times So now I've needed a repair they won't do it under warranty based on missing those services and want to charge me £320+ for an ignition switch Absolutely diabolical service and care
Date of experience: March 17, 2021
c
customer
US
Avoid service dept
Avoid service dept Fowlers destroyed my son's £4k new 125cc bike with 3k miles on. Booked it in for repair under warranty but after 3 months waiting we were contacted and it was ready to collect but would have to pay 0 £800 for their services? Once paid up I was taken outside thier workshop and shown a pile 100 bits of rusty scrap. These b#@%&€$s had left it outside over the winter not covered up etc. Utter disregard for peoples property. Up to that point my family (all bikers) had bought dozens of bikes and other items from them but, never again! Don't trust them with your pride and Joy! The scrap was sold for £50. My Wife and Daughter worked for Steph Fowler at her home the time! A Manager called me after another bad review I posted but, didn't apologise or care less. Steve Thorogood Just see all the lies below will explain every thing to you. They've showed total disregard for a bikers property. Showed no good will or respect to a long term customer. Looking after a 3k (milage) Total lies by Fowlers why did they inform us it was good to go etc. Our receipt showed for a repair ? The service desk guy told us because the second service was missed by 20 miles so Honda void the repair under warranty? The Bike was not damaged came in for a minor electrical repair! We've the AA Breakdown report showing minor electrical fault but they (AA) didn't stock parts and as a low mileage bike (3k) it should be returnd to the dealer for a repair. Yes we should have sued Fowlers But we were not in a financially able to do this at the time. The campaign to warn others will now increase as now retired. Facebook looks interesting idea! ARE YOU BOOKING A REPAIR OR SERVICE AT FOWLERS ? BE CAREFUL YOU'VE BEEN WARNED!
Date of experience: February 7, 2021
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