Great place for parts and accessories
ALways a great place for parts and accessories. Website is easy to navigate. Parts easy to locate. And quick to despatch too. Will use again.
3.9
Great
124 reviews
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Review summary
Fowlers Motorcycles has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
I bought a KTM with a warranty
I bought a KTM with a warranty. The bike's fuel pump failed while I was in France (in warranty period) and I wanted to ship it to Fowlers for warranty repair. Nobody will speak to you. Nobody responds to voice messages on their system. Nobody cares. Clearly they don't want to help in any way and they have ducked out of any warranty commitment.
Poor after service - warranty
I have been trying to get a few issues resolved under warranty with my Triumph Tiger 1200 GT Explorer. As many who read this will know, these are not cheap. Initially I had the bike booked in for the review to establish what the issues were and the warranty claim made. Over 7 weeks later, I cannot now even get hold of anyone, no replies to my e-mails etc. I know there is only one guy who looks after all warranty issues, but I cant even get hold of the service department (1hr 37mins and counting and I'm caller no 3 as we speak). The service so far has been less than anyone would hope having spent a significant amount on a vehicle. Some form of update/reply etc would be appreciated, but this is far from acceptable. Find a smaller dealer, you'll likely get some service which is better than NO service.
Thank you
A thank you to Tom and Dan for their assistance when buying my KTM DUKE 125 white from Fowlers. A nice easy purchase followed by a nice smooth ride back home over the Mendips without any rain (bonus). Many thanks again
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Website
fowlers.co.uk
All reviews
124 total • Write a review
Showing 91 - 100 of 120 reviews
MK
Telephone advice and order
Albeit over the phone, they are very very helpful guys, friendly, knowledgable and they did exactly what they said they would...The price was good too, so overall very happy...will certainly trade with them again.
Date of experience: January 8, 2021
MA
Fowlers Motorcycles Bristol great buyer experience
I bought a triumph 800 XRt from Fowlers Motorcycles in Bristol just before Christmas. I dealt with a salesman in the Triumph department called Derek. I found Derek to have a nice relaxed approach yet does not lose focus on the sale or the customer experience. During the sales process Derek had to call me back many times to confirm details and paperwork which is normal in any sales process. The times Derek said he would call me he did. He also made every extra effort to get the bike ready for courier collection on Christmas Eve and as we know Covid has made things difficult but he managed it. At final point of sale he said to me he would call me on the 31st to see how I was getting on with the new bike and a courtesy call follow-up. Derek did indeed call on the 31st as promised. Derek is the kind of sales guy I like to deal with as he listens to what the customer wants and does not get on with a load of sales blurb. Some people need the sales blurb and that’s fine too but my point here is that Derek quickly assesses who he is selling to and knows how much additional information they need if any. He knows his product, is an asset to Fowlers business and is a pleasure to do deal with. Thank you Derek... regards andy
Date of experience: January 1, 2021
Jw
Brilliant service from Fowler’s
My wife brought a second hand Triumph 2016 which was immaculate, after a month or so the indicators started to work intermittently, I took the bike to Fowler’s as they are my nearest Triumph dealers. I was told it was the main wiring loom and it would need to be replaced, after a short panic when I saw the price of a new loom, Nick the warranty’s manager contacted me and said he would speak with Triumph on my behalf. The bike wasn’t purchased new or second hand from Fowler’s but they never tried to fob me off. To cut a long story short Nick and Triumph came up trumps and replaced all the damaged parts on the four year old bike for free. They did a brilliant job, removing the rear swing arm to get the wiring under it rather than taking the short cut and routing the wires around it. Nick kept me fully informed at every stage and the mechanics did a brilliant job. Thanks to Nick, the service team and Triumph for sorting out the problems on this four year old Triumph for free. Brilliant service.
Date of experience: December 19, 2020
SJ
Awful after sales service from jobs not…
Awful after sales service from jobs not done correctly to damage and lies. I would avoid using this place at all costs! Incompetent service manager doesn’t help . Management need to stop trying to protect him and get someone that knows the business and how to look after customers so they return ! Talk to your own staff, as many agree and have told me their thoughts so if a customer knows then surely senior management know !! Terrible and dangerous work done to our bike. Avoid !
Date of experience: December 16, 2020
M
Matt
US
Incorrect oil in service
In the past year I have bought a brand new bike, had the bike serviced, bought serviceables for other bikes and had breakfast at fowlers giving me enough experience to write a fair review and to be honest I'm a bit disappointed. The staff are brilliant, very friendly and helpful, they don't just stare at you like other places. I felt very welcome walking around and chatting to the people that work there. The breakfast was also very good, the eating areas and toilets etc were clean and kept up together. At the time of having my bike serviced there were a lot of covid measures in place and they handled them well. Now the bad bits, first of all very bad. So I had fowlers do the first service on my bike and they used a semi synthetic Silkolene oil. My main concern was that in the bikes manual it clearly states fully synthetic only. I didn't realise this until I got home and I raised it with them over email, my main point being I didn't pay for a Yamaha dealer to service my bike and not have Yamalube put in the bike. Maybe I was wrong to assume this? I then mentioned the fact that only fully synthetic is supposed to be in the bike as stated in the manual and they told me it was fine and that semi synthetic is better suited to our climate which is a load of rubbish. I even emailed Yamaha who replied saying only fully synthetic should have been used. Fair one to fowlers though they offered to change the oil however that would have involved another 140 mile round trip so I countered and said just sell me some Yamalube cheap and have it posted to me which they said no to, that annoyed me a lot as I had to pay an extra £60 for the correct oil. I mentioned this to a mate who also bought a brand new bike from them and before he signed the deal he spoke to the salesman about my story and asked if the right oil would be put in his bike, the salesman replied with something along the lines of "I've tried talking to them in the workshop but they just do what they want." Now my second gripe, I recently went to order parts online from fowlers and the prices were extortionate compared to what I previously payed when I bought parts from them earlier in the year. I emailed the parts department to ask why this was and if it was cheaper to ring them and order parts. One week later, no reply, it was a good £400+ parts order as well. So to sum up, Fowlers is good for a trip out on the bike, have breakfast and a chat. Anything else, go to a professional dealership like Crescent.
Date of experience: December 4, 2020
MF
Recently took delivery of a 2017 GSXR…
Recently took delivery of a 2017 GSXR 1000 and the deal was done over the phone with the minimum amount of hassle. Simon Miles was very helpful and kept me up to speed the whole way. The bike was delivered by a very polite van driver and all done with social distancing. The only downside to the whole experience was the service book was not stamped. This now means the book has got to be returned in the post for something that should be routine. This, I have to say, will not put me off using Fowler’s again despite them being over 90 miles from home.
Date of experience: November 7, 2020
e
Disappointed with Fowler’s
Disappointed with Fowler’s, been spending my money in their shop for a long time, I am exempt from wearing a face covering on entry was challenged, told the young lad I’m exempt, to be asked to prove why I am exempt, they are in breach of the discrimination act, I messaged them direct and they ignored me, so il leave them this review, Fowler’s you need to teach your staff about the discrimination act and Equality act what your doing is illegal,I won’t be using your shop anymore, il go up the road to Meredith’s or drive over to Midwest where people with hidden disabilities will be welcomed
Date of experience: September 20, 2020
A
Alan
US
Excellent service received - well pleased!
I did a “recce” of the 3 main Triumph dealers within 50 miles of home for my 500-mile 1st service of my Bonneville Speedmaster; a very low mileage, over 2 years old (“as-new”) bike, which I purchased privately. Fowlers seemed to have it right; lots of space, great facilities, “Harry’s Airstream Diner” on-site with seating in gazebos well socially distanced, and an excellent one-way system in each showroom ensuring customer safety with face-masks handed out, and gels/wipes at entrance and exit points. We negotiated a deal on the service price; (the cheapest amongst the network dealers available to me - thanks Chris), and I was booked in with a 3-week lead time as a “Waiting slot” from 8:30am on Thursday morning. An oil leak developed on my way in to the service; Joseph booked me in, and called me after an hour and advised that the oil leak was diagnosed as being due to Stator oil seal that had blown at 485 miles (an unusual fault). No spares on site, but Joseph would try for completion mid next week, so I caught the train home. Nick in Service spoke with Triumph, and haggled a warranty repair for me. Parts were delivered Monday following, bike was repaired, serviced, and valeted the next day, and collected Wednesday. Result! My thanks to Fowlers and particularly to Nick, Joseph and my service technician (J.Side), for an excellent outcome, and my sincere thanks to Triumph UK for their generous support in providing a warranty repair beyond their obligations. Well pleased….and I will be back. Alan Eastough 16th Sept 2020
Date of experience: September 19, 2020
c
customer
US
Very poor customer service
Booked my bike in for an MOT at 8.30 because I was told it would be straight in to the workshop and I needed to be away by 10.00. Only after I pointed out that my bike was still outside at 9.30 did they take the bike in. I wasn’t told there would be a delay when I arrived and there was no apology for the delay. That’s not what I would call customer service - extremely disappointed
Date of experience: August 12, 2020
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