Great place for parts and accessories
ALways a great place for parts and accessories. Website is easy to navigate. Parts easy to locate. And quick to despatch too. Will use again.
3.9
Great
124 reviews
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Review summary
Fowlers Motorcycles has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
I bought a KTM with a warranty
I bought a KTM with a warranty. The bike's fuel pump failed while I was in France (in warranty period) and I wanted to ship it to Fowlers for warranty repair. Nobody will speak to you. Nobody responds to voice messages on their system. Nobody cares. Clearly they don't want to help in any way and they have ducked out of any warranty commitment.
Poor after service - warranty
I have been trying to get a few issues resolved under warranty with my Triumph Tiger 1200 GT Explorer. As many who read this will know, these are not cheap. Initially I had the bike booked in for the review to establish what the issues were and the warranty claim made. Over 7 weeks later, I cannot now even get hold of anyone, no replies to my e-mails etc. I know there is only one guy who looks after all warranty issues, but I cant even get hold of the service department (1hr 37mins and counting and I'm caller no 3 as we speak). The service so far has been less than anyone would hope having spent a significant amount on a vehicle. Some form of update/reply etc would be appreciated, but this is far from acceptable. Find a smaller dealer, you'll likely get some service which is better than NO service.
Thank you
A thank you to Tom and Dan for their assistance when buying my KTM DUKE 125 white from Fowlers. A nice easy purchase followed by a nice smooth ride back home over the Mendips without any rain (bonus). Many thanks again
Company details
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Contact info
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Website
fowlers.co.uk
All reviews
124 total • Write a review
Showing 51 - 60 of 120 reviews
CL
Excellent customer service by Ray
I recently purchased a Royal Enfield 350 Classic from Fowlers. Ray was extremely helpful from me choosing the bike all through to having it delivered. He is a credit to Fowlers and extremely good at his job. I anticipated a "hard sell" and it was not like that at all. He is extremely knowledgeable and not at all pushy. Absolute pleasure to deal with Ray. Thanks again!
Date of experience: November 14, 2022
Gf
After trying several suppliers it…
After trying several suppliers it appears the clutch pressure plate I needed for my Honda CBF250 can no longer be ordered. Fowlers got one to me in superfast time.
Date of experience: October 25, 2022
ST
Motorbike Service
Recently had my aprilia Tuono serviced. Great service and very reasonable price. Very pleased with the experience and would recommend.
Date of experience: September 14, 2022
C8
Miserable staff that cannot speak
OK ordering spares to collect was fine. But had to wait to be noticed by two staff simply chatting and turning their backs to me. Then when directed to get the spares the staff member actually did not speak at any time, I passed my receipt and sad hello Im here to collect this, the staff member simply took the invoice, went and got the item, passed it to me with not a single word. How is this acceptable. I don't want staff to grovel at my customer feet but I do expect civilised social intercourse from staff. Fowlers is the one place I try to avoid due to the staff. The general manager needs to put them all on customer training. In my job if I acted like that I would be out on my ear, as customer service is paramount in my organisation. Fowlers staff, shape up, if you are anxious of the public, then stay behind the scenes and only put your affable staff to customer facing.
Date of experience: August 10, 2022
JS
Just plain useless the service dept and…
Just plain useless the service dept and the customer assistant on the scooter dept was clueless!! Didn’t know anything about accessories and showed very little interest. Parts counter is good though !
Date of experience: July 12, 2022
MM
Probably the best in the uk for buying a motorcycle/scooter
I’ve bought a few bikes at Fowlers over the years and have always found them to be really good at what they do. Bikes are always explained with proper handovers and they answer all your questions as they really know the products they sell. Even with follow up contact made a few days after you’ve taken delivery just to see how your getting on and if you have any issues or problems. Can’t think of any dealer who does that and I’ve dealt with quite a few over the years. Fowlers is the perfect place to get your bike. They also have a huge range of clothing and accessories so you’ll always get what you need. You even get 10% off kit if you buy a bike so it’s a no brainer really. Keep up the good work Fowlers!!
Date of experience: June 2, 2022
SM
Fast service
I ordered some parts for my Yamaha, online, yesterday afternoon, and, I was amazed and delighted to get them in the post today. Fantastic customer service from Fowlers, thank you.
Date of experience: June 1, 2022
TH
I have been a customer for 40 years but…
I have been a loyal customer for 40 years but no more. My last three bike purchases were very unsatisfactory with poor and even dangerous decisions when it came to safety checks carried out during service. For some reason I kept loyal to them but recently they sold on a bike I had pre ordered because another customer was interested in it immediately. I had insisted on delivery the next month which was originally agreed when I made the purchase. They care more about making a quick sale and don't take care during after sale and servicing.
Date of experience: May 18, 2022
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