Great place for parts and accessories
ALways a great place for parts and accessories. Website is easy to navigate. Parts easy to locate. And quick to despatch too. Will use again.
3.9
Great
124 reviews
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💬Hasn't replied to negative reviews
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Review summary
Fowlers Motorcycles has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
I bought a KTM with a warranty
I bought a KTM with a warranty. The bike's fuel pump failed while I was in France (in warranty period) and I wanted to ship it to Fowlers for warranty repair. Nobody will speak to you. Nobody responds to voice messages on their system. Nobody cares. Clearly they don't want to help in any way and they have ducked out of any warranty commitment.
Poor after service - warranty
I have been trying to get a few issues resolved under warranty with my Triumph Tiger 1200 GT Explorer. As many who read this will know, these are not cheap. Initially I had the bike booked in for the review to establish what the issues were and the warranty claim made. Over 7 weeks later, I cannot now even get hold of anyone, no replies to my e-mails etc. I know there is only one guy who looks after all warranty issues, but I cant even get hold of the service department (1hr 37mins and counting and I'm caller no 3 as we speak). The service so far has been less than anyone would hope having spent a significant amount on a vehicle. Some form of update/reply etc would be appreciated, but this is far from acceptable. Find a smaller dealer, you'll likely get some service which is better than NO service.
Thank you
A thank you to Tom and Dan for their assistance when buying my KTM DUKE 125 white from Fowlers. A nice easy purchase followed by a nice smooth ride back home over the Mendips without any rain (bonus). Many thanks again
Company details
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Contact info
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Website
fowlers.co.uk
All reviews
124 total • Write a review
Showing 61 - 70 of 120 reviews
N
NJA
US
I had a very positive experience…
I had a very positive experience purchasing a Piaggio Medley S 125. Neil and his colleagues were very helpful and made the entire experience stress free. They were the only dealer with the model in stock in the UK at the time of purchase, and made the whole process easy and straight forward.
Date of experience: May 11, 2022
LG
A new 50cc moped
We went to buy a moped for our daughter . Service was amazing .staff were really helpful . We dealt with Neil ,nothing was too much trouble for him . Everything went smoothly and the bike was ready ahead of time and were allowed to pick up early nothing was too much trouble for them . Would recommend to anyone
Date of experience: April 23, 2022
PS
Ktm walked in staff were to busy…
Ktm walked in staff were to busy chatting I had a wad of cash looking to buy had 1 bike in stock and said I can have in 3 weeks do they wana sell or wat
Date of experience: April 18, 2022
BJ
Vespa GTS 300
Having been looking for a Vespa GTS for a few weeks, I found one at Fowlers having sent an enquiry within an hour Neil from Fowlers rang, with a little bit of haggling the deal was done,I collected the vespa it's like new exactly how it was described online and how Neil said it was, I will certainly recommend Fowlers, Neil and the team for such an easy buying experience
Date of experience: April 12, 2022
gt
I'd avoid at all costs
OK so although in the past I had absolutely no issues with Fowlers, unfortunately now I wouldn't buy any else from them. I bought my current bike from them just over 2 years ago and it was a year old and it has received numerous warranty replacement parts fitted. 4 months ago one of those parts failed again, but the bike now is out of warranty. I contacted Fowlers and asked there advice, only to be told that because I had not physically paid for the part it only had what warranty was left on the bike, which at time of fitting was last than a month. On there instruction I contacted Yamaha uk who has taken 4 months to get any sort of response from, but who acknowledged that the part is clearly faulty and is a reoccurring issue and it must be investigated. In the meantime I needed the bike serviced and I went to a reputable garage to have this done, but not fowlers. Because of this, Yamaha have said that on fowlers advice that it wasn't serviced by them, they would not say if the bike has been looked after and advised Yamaha not to authorise any further investigations or parts. This is after they fitted a new tyre and scratch the hell out of my wheel and I let them off, the first service should have been done at 600 miles at wasn't done until 1950 miles (prior to my purchasing), to having problems with the bike from pretty much since I bought it.
Date of experience: April 12, 2022
D
Dave
US
Really good service from Fowlers today
Really good service from Fowlers today. My new bike was taken there by KTM rescue. I had low expectations as I hadn’t bought the bike from them. However they had fixed it and called me within a matter of just a few hours. Really pleased with their service and will be back in future. Thank you 👍🏻
Date of experience: April 11, 2022
ML
Amazing customer service
Amazing customer service. Ordered parts 4.30pm one day, they were delivered to a named neighbour the following morning, with free postage! Excellent.
Date of experience: March 29, 2022
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