Great place for parts and accessories
ALways a great place for parts and accessories. Website is easy to navigate. Parts easy to locate. And quick to despatch too. Will use again.
3.9
Great
124 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Fowlers Motorcycles has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
I bought a KTM with a warranty
I bought a KTM with a warranty. The bike's fuel pump failed while I was in France (in warranty period) and I wanted to ship it to Fowlers for warranty repair. Nobody will speak to you. Nobody responds to voice messages on their system. Nobody cares. Clearly they don't want to help in any way and they have ducked out of any warranty commitment.
Poor after service - warranty
I have been trying to get a few issues resolved under warranty with my Triumph Tiger 1200 GT Explorer. As many who read this will know, these are not cheap. Initially I had the bike booked in for the review to establish what the issues were and the warranty claim made. Over 7 weeks later, I cannot now even get hold of anyone, no replies to my e-mails etc. I know there is only one guy who looks after all warranty issues, but I cant even get hold of the service department (1hr 37mins and counting and I'm caller no 3 as we speak). The service so far has been less than anyone would hope having spent a significant amount on a vehicle. Some form of update/reply etc would be appreciated, but this is far from acceptable. Find a smaller dealer, you'll likely get some service which is better than NO service.
Thank you
A thank you to Tom and Dan for their assistance when buying my KTM DUKE 125 white from Fowlers. A nice easy purchase followed by a nice smooth ride back home over the Mendips without any rain (bonus). Many thanks again
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
fowlers.co.uk
All reviews
124 total • Write a review
Showing 31 - 40 of 120 reviews
R
Rick
US
Please don't buy a bike from here
Please don't buy a bike from here. I was sold an electric motorcycle, of sub standard quality, and within 2 months Fowlers had stopped selling or maintaining them. I was left high and dry and around 6 months later owned a bike that no longer started. The after sales team were terrible.
Date of experience: December 28, 2023
A
Very poor service all round
I took my fairly new bike in for a routine service and upon collection I found the exhaust was blowing which wasn't the case when I brought it. Fowlers claimed it was, but it's so loud, how could I not notice that, and if I did, why wouldn't I have asked them to fix it? Trying to get a resolution but no joy yet.
Date of experience: October 16, 2023
N
Nem
US
Service centre FARCE
My partner chose Fowlers in Bristol to have his Kawasaki repaired after he had an accident on it last year. Big mistake! The bike was taken to the workshop on the 30th May, and booked in for an accident damage report to assess the issues and estimate the costs of the repairs needed, which in fairness were extensive. It was booked in for the garage to look at it on the 6th June. My partner didn't hear back from the garage that week, so had to chase this up and received the report and quote for the work needed on the 16th June. He then authorised the work to be done, and the garage confirmed they would be ordering the required parts, and that the guaranteed date he was given for the repairs to be completed was the end of July, which seemed reasonable as there were a few parts to order at that time. He then received no word of what was happening until calling to check if the repairs had been completed at the end of July, when he was told the garage were still waiting on parts to arrive, but they should all arrive by the 21st August, and if the parts were received, they would do the work at the end of August, which was already a month after the '"Guaranteed date" he had been given for the work to be completed. Again no contact from the garage until my partner chased this up again to check if all the parts had been received and the work booked in with the garage on the 30th August, they were unable to tell him anything over the phone and he did not get a promised call back, so he began visiting the garage to try to get a straight answer on when the work may be completed and what was holding up the work. When he talked to the garage in person they then told him that one of the required parts was discontinued for his bike, so they had had to order this from somewhere else, and they were still waiting on fairings as well. At this point he was told that the parts weren't likely to arrive until the start of September, but the work should be able to be completed as soon as they were received. It then took further chasing, and my partner ordering some parts himself to try and get the work sorted out. The parts required to complete the bulk of the work were all at the garage by the 12th September, but when my partner went into the garage to make sure everything was on track, he was told that the calipers that had been ordered were incorrect and wouldn't fit his bike, which was a seller's error. My partner then ordered this part that they had been waiting for for two weeks himself, and it came within 3 working days. He took these parts into the garage, and was then told that the fairings and handlebar replacements needed would not arrive until the 18th September, at which point my partner advised he could fit the fairings himself, as he didn't want something cosmetic to delay the work further. The garage agreed, and set another "guaranteed date" for today (3rd October), even though they had advised that when the parts were available the work could be completed straight away. My partner called the garage today and they have now got an issue with the mechanic meant to do the work, who has injured himself, so now the work is again being pushed back, and there has been no end date given for this. They advised my partner that they could get someone else to do the work (and confirmed that there is an hour and a half left of work to do at this point) but it would take twice as long to get it done. I personally think that at this point they should be getting it done today, and not charging for the extra time as this is a ridiculous amount of time to be waiting even for extensive repairs. At every turn the customer service has been abysmal, and it has had to be my partner every time chasing up work that puts a lot of money in this garage's pocket. I definitely will be recommending to everyone I know not to take vehicles to this garage. I will update this review when the work has finally been completed so everyone is aware exactly how long this has taken.
Date of experience: October 3, 2023
K
Proper demo ride
I was very very interested in buying a 701 Enduro and so called these guys. Spoke to Dan Perry. Dan invited me to come and demo a bike almost identical apart from the colour with the knowledge I only wanted a 701 and with a view to him trying to get me one. Fowlers is a bikers dream! It's huge and has so many great bikes. My sights were already honed in on the bike I wanted or I could have perused the other bikes all day. I had a nice chat with Dan and also the guy near by looking after KTM. Dan gave me the keys to the bike and said I could take it out for up to 4hrs. On the phone he's said 'couple' which would also have been awesome but 4! Thank you Dan!! It was great to have this opportunity and helped with not stressing about trying to find Fowlers again after I'd been out on the bike. I took it out in full show room shine and brought it back so muddy you could hardly see the number plate. This was not an issue at all; it was only mud and it hadn't been dropped, marked or damaged in anyway but I still think this is very cool. The time a freedom to properly try out the bike was what I needed to know it was indeed the bike for me. Dan found a couple of 701's and so was able to offer me one to purchase. The bike sales guys were all nice dudes and knew their stuff. The clothing/accessories department had a decent amount of kit too and the sales dudes were all sound, the first wasn't a rider or have any real knowledge but I found another, a 23yld dude (sorry I can't remember his name) really knew their stuff was a lot of help. Big up Fowlers, I've already recommended you to friends who're looking for bikes... let's be honest, if you ride a bike you've always got an eye out and wishing for a larger garage ;) Happy hunting and riding ;)
Date of experience: October 1, 2023
ML
You want excuses and ridiculously high bills use Fowlers
Have been using Fowlers for years for service and bought two bikes from them. Each year since buying the KTM in 2020 they have taken at least six weeks to book it in for service. The first service should have been done at 600 miles for the warranty but of course went over. Last year again the yearly service should have been done in October but the best they could do was late December. Now I understand because they are a multi franchise there can be a backlog but obviously they are just interested in selling new bikes but not doing the service. Also they are very expensive compared to other dealers, take this into consideration when buying a bike from them. This year was the last time I will ever use them as I was just given excuses and basically lied too. I know how long it takes to book so I did it six weeks in advance and was told to get it there for 8.30am which I did. I decided to wait around till I saw the bike taken into the workshop and guessed the bike would probably take at least a couple of hours to do the work. At four o'clock they at last moved it from the service parking area, seven and a half hours after I dropped it off. I was annoyed that I had taken a whole day off and wondered how they were going to do the service and MOT before they closed for the day? Sure enough about a half hour later I got a call with some excuse about additional work that they would kindly bring forward but they would have to keep the bike in to do this. They didn't know I was still onsite and when I told them this they started making more excuses realising I was waiting for the bike. I asked if they wanted to keep it in overnight as I would need to get a bus home and they had the audacity to tell me they would have to keep it in till monday because the technician was off on saturday. I pointed out that I would be working in Cornwall all week so there was no way I could pick it up. At this point they said they would 'do me a favour' and rush through the MOT and just change the air filter which I had to agree on because I had been there all day and I needed to get home. When I went to pay the bill I realised that they had only changed the filter, lubricated the moving parts ( something I do myself regularly) and MOTd the bike. I was advised to top the oil which is a bit of a cheek considering they charged me over two hundred pound for basically one hours work. Even taking out the price of the MOT and the air filter that's still well over one hundred a seventy five pounds. If they had started the job at a reasonable time they would have easily finished it according to the KTM service manual. So now I'm going to do my own oil change and never ever use this lying, greedy company again.
Date of experience: September 30, 2023
gr
Ordered some Suzuki bike parts from…
Ordered some Suzuki bike parts from this company. I needed 2 of the same, next to the part it states x2 in red so I ordered 1 plus £5.50 postage. Only one arrived? When I checked the order I'd only ordered 1 not a pair as it states. I find their parts website confusing. I ordered another one paid the postage again and it arrived next day. Please make your website clearer!!!!
Date of experience: September 29, 2023
MB
Absolutely fantastic service
Absolutely fantastic service, I bought my KTM from Dan Perry and he looked after the sale and the aftercare support brilliantly. Nothing was too much trouble, when it is time for my next bike, I wont go anywhere else. I have bought a number of motorcycles and no other dealer comes close !!!
Date of experience: September 27, 2023
ds
Excellent service good price quick…
Excellent service good price quick delivery very impressive 👊👊👊
Date of experience: August 12, 2023
MD
Buy at your own peril!!!
FOWLERS great at selling you a bike but for customer service FORGET IT.... On 1st July 2023 My son bought a 125 moped, his first bike! He was told he would have to wait for 2 weeks before he could pick it up, fair enough. He picked it up on Sat 15th July. He rode it home and then around to a friends house. Sun 16th July... The bike is less than 24 hours old. Nothing!!! The bike wouldn't start. Fowlers were of no help at all. Picture this.. It is pouring down with rain, the friends have had to leave so he is stuck outside. Fowlers helpfully pass the buck and say its a manufacturers fault, then pass over their number. The calls go into the manufacturers. Who make many explanations and eventually they say they will send recovery it may have to be the following day...!!! By now our family are getting v angry (we are miles away and can't recover the bike for him) 3 hours later the recovery guy turns up complaining about having to deal with bikes, and without being able to resolve it or recover it he says he would let someone know. My son is left there in the pouring rain still none the wiser. More calls are made to the recovery company who tell him he will need to pay for the recovery and claim the cost back from Fowlers!?!! I don't think so! FOWLERS are closed so there is no going back to them! After more complaints to the recovery company (6 hours have passed) they eventually send out someone who does know about bikes. The bike is taken to my sons home he is told someone will be in contact. But they don't. So calls go into Fowlers who once again say its a manufacturers problem. My son has to take the day off from work to resolve this. More calls are made to Fowlers. Eventually after a very waffling call from some woman in sales, making out she is doing us a massive favour she sends someone out to pick up the bike. They tell us that someone will be in contact.. But yes you guessed right... Nothing and now they are closed. absolutely useless. If you ever have this Issue call the finance company and put in a complaint to their quality dispute team. That's what we are doing! And they will be on your side as the buyer. I can assure you after this debacle FOWLERS will be keeping the bike. We are getting are money back and will take them to the small claims court for the loss of money re admin fees for taking out the insurance and Loss of earnings for having to take the day off work. It's a real simple process don't be put off just because they are a big company. WE will buy from the manufacturer after all that is where Fowlers fob you off. FOWLERS will tell you that they make checks on a bike before it goes out. Well that's another thing that not true! Don't stand for this kind of rubbish service. After all you wouldn't put up with it anywhere else.
Date of experience: July 17, 2023
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.