Fowlers Motorcycles
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Buy at your own peril!!!
FOWLERS great at selling you a bike but for customer service FORGET IT.... On 1st July 2023 My son bought a 125 moped, his first bike! He was told he would have to wait for 2 weeks before he could pick it up, fair enough. He picked it up on Sat 15th July. He rode it home and then around to a friends house. Sun 16th July... The bike is less than 24 hours old. Nothing!!! The bike wouldn't start. Fowlers were of no help at all. Picture this.. It is pouring down with rain, the friends have had to leave so he is stuck outside. Fowlers helpfully pass the buck and say its a manufacturers fault, then pass over their number. The calls go into the manufacturers. Who make many explanations and eventually they say they will send recovery it may have to be the following day...!!! By now our family are getting v angry (we are miles away and can't recover the bike for him) 3 hours later the recovery guy turns up complaining about having to deal with bikes, and without being able to resolve it or recover it he says he would let someone know. My son is left there in the pouring rain still none the wiser. More calls are made to the recovery company who tell him he will need to pay for the recovery and claim the cost back from Fowlers!?!! I don't think so! FOWLERS are closed so there is no going back to them! After more complaints to the recovery company (6 hours have passed) they eventually send out someone who does know about bikes. The bike is taken to my sons home he is told someone will be in contact. But they don't. So calls go into Fowlers who once again say its a manufacturers problem. My son has to take the day off from work to resolve this. More calls are made to Fowlers. Eventually after a very waffling call from some woman in sales, making out she is doing us a massive favour she sends someone out to pick up the bike. They tell us that someone will be in contact.. But yes you guessed right... Nothing and now they are closed. absolutely useless. If you ever have this Issue call the finance company and put in a complaint to their quality dispute team. That's what we are doing! And they will be on your side as the buyer. I can assure you after this debacle FOWLERS will be keeping the bike. We are getting are money back and will take them to the small claims court for the loss of money re admin fees for taking out the insurance and Loss of earnings for having to take the day off work. It's a real simple process don't be put off just because they are a big company. WE will buy from the manufacturer after all that is where Fowlers fob you off. FOWLERS will tell you that they make checks on a bike before it goes out. Well that's another thing that not true! Don't stand for this kind of rubbish service. After all you wouldn't put up with it anywhere else.