Great place for parts and accessories
ALways a great place for parts and accessories. Website is easy to navigate. Parts easy to locate. And quick to despatch too. Will use again.
3.9
Great
124 reviews
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💬Hasn't replied to negative reviews
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Review summary
Fowlers Motorcycles has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
I bought a KTM with a warranty
I bought a KTM with a warranty. The bike's fuel pump failed while I was in France (in warranty period) and I wanted to ship it to Fowlers for warranty repair. Nobody will speak to you. Nobody responds to voice messages on their system. Nobody cares. Clearly they don't want to help in any way and they have ducked out of any warranty commitment.
Poor after service - warranty
I have been trying to get a few issues resolved under warranty with my Triumph Tiger 1200 GT Explorer. As many who read this will know, these are not cheap. Initially I had the bike booked in for the review to establish what the issues were and the warranty claim made. Over 7 weeks later, I cannot now even get hold of anyone, no replies to my e-mails etc. I know there is only one guy who looks after all warranty issues, but I cant even get hold of the service department (1hr 37mins and counting and I'm caller no 3 as we speak). The service so far has been less than anyone would hope having spent a significant amount on a vehicle. Some form of update/reply etc would be appreciated, but this is far from acceptable. Find a smaller dealer, you'll likely get some service which is better than NO service.
Thank you
A thank you to Tom and Dan for their assistance when buying my KTM DUKE 125 white from Fowlers. A nice easy purchase followed by a nice smooth ride back home over the Mendips without any rain (bonus). Many thanks again
Company details
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Contact info
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Website
fowlers.co.uk
All reviews
124 total • Write a review
Showing 21 - 30 of 120 reviews
SS
Just bought what has turned out to be…
Just bought what has turned out to be the best quality helmet I have ever bought (Premier). I am still staggered at the sale price. Genuine next day delivery. Perfect. Simon Stretton.
Date of experience: May 18, 2024
PB
Parts ordered are genuine honda speed…
Parts ordered are genuine honda speed delivery reasonable cost overall a straight forward process
Date of experience: April 4, 2024
CC
Instrumental in supporting my bike project
My experience with Fowlers has been nothing but exceptional. Their customer service is outstanding and they are quick to respond. I may even visit them to show them my bike they have helped me rebuild and see if they would like to use it for advertisement. It's realy refreshing to experience service above and beyond what is expected. Highly recommended.
Date of experience: February 19, 2024
MN
Faultless communications
Faultless communications, excellent service, quality products, and reasonable prices.
Date of experience: February 13, 2024
MC
Super efficient service
Super efficient service, very clear website too.
Date of experience: January 14, 2024
BH
popped in today to get some new gear to…
popped in today to get some new gear to go with a bike had purchased from elsewhere. was served by Mike who was very knowledgeable and kitted me out with new boots helmet and gloves. recommended good quality gear without breaking the bank. Top service from Mike. A1
Date of experience: January 8, 2024
MC
Bit late doing this lol
Well what can I say except Brilliant, Bit late leaving this review but finally remembered to do it lol, we've been to Fowlers Bristol KTM twice to buy our new bikes one for myself & one for the better half from Jake Morris & said we'll be back if we want anything else well I didn't even make it out of the show room so in August 2023 'did say I'm a bit late lol' I collected my brand new shiny KTM RC after Jake sorted me a deal that was to good to ignore 👍 so that's 3 brand new KTM'S in under a year all from the same dealership the same sales person & all with the same fantastic service. The only problem is what one to ride lol.
Date of experience: January 5, 2024
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