Fowlers Motorcycles
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Excellent service received - well pleased!
I did a “recce” of the 3 main Triumph dealers within 50 miles of home for my 500-mile 1st service of my Bonneville Speedmaster; a very low mileage, over 2 years old (“as-new”) bike, which I purchased privately. Fowlers seemed to have it right; lots of space, great facilities, “Harry’s Airstream Diner” on-site with seating in gazebos well socially distanced, and an excellent one-way system in each showroom ensuring customer safety with face-masks handed out, and gels/wipes at entrance and exit points. We negotiated a deal on the service price; (the cheapest amongst the network dealers available to me - thanks Chris), and I was booked in with a 3-week lead time as a “Waiting slot” from 8:30am on Thursday morning. An oil leak developed on my way in to the service; Joseph booked me in, and called me after an hour and advised that the oil leak was diagnosed as being due to Stator oil seal that had blown at 485 miles (an unusual fault). No spares on site, but Joseph would try for completion mid next week, so I caught the train home. Nick in Service spoke with Triumph, and haggled a warranty repair for me. Parts were delivered Monday following, bike was repaired, serviced, and valeted the next day, and collected Wednesday. Result! My thanks to Fowlers and particularly to Nick, Joseph and my service technician (J.Side), for an excellent outcome, and my sincere thanks to Triumph UK for their generous support in providing a warranty repair beyond their obligations. Well pleased….and I will be back. Alan Eastough 16th Sept 2020