Great place for parts and accessories
ALways a great place for parts and accessories. Website is easy to navigate. Parts easy to locate. And quick to despatch too. Will use again.
3.9
Great
124 reviews
5-star
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Review summary
Fowlers Motorcycles has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
I bought a KTM with a warranty
I bought a KTM with a warranty. The bike's fuel pump failed while I was in France (in warranty period) and I wanted to ship it to Fowlers for warranty repair. Nobody will speak to you. Nobody responds to voice messages on their system. Nobody cares. Clearly they don't want to help in any way and they have ducked out of any warranty commitment.
Poor after service - warranty
I have been trying to get a few issues resolved under warranty with my Triumph Tiger 1200 GT Explorer. As many who read this will know, these are not cheap. Initially I had the bike booked in for the review to establish what the issues were and the warranty claim made. Over 7 weeks later, I cannot now even get hold of anyone, no replies to my e-mails etc. I know there is only one guy who looks after all warranty issues, but I cant even get hold of the service department (1hr 37mins and counting and I'm caller no 3 as we speak). The service so far has been less than anyone would hope having spent a significant amount on a vehicle. Some form of update/reply etc would be appreciated, but this is far from acceptable. Find a smaller dealer, you'll likely get some service which is better than NO service.
Thank you
A thank you to Tom and Dan for their assistance when buying my KTM DUKE 125 white from Fowlers. A nice easy purchase followed by a nice smooth ride back home over the Mendips without any rain (bonus). Many thanks again
Company details
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Contact info
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Website
fowlers.co.uk
All reviews
124 total • Write a review
Showing 101 - 110 of 120 reviews
HM
Great customer service
My husband and i visited you after you had reopened your store during the lockdown process. I just wanted to highlight the effort you have gone to to minimise risk to both your staff and customers. You provided, hand sanitiser and masks to all customers. The store was clearly marked with arrows to allow customers to walk around the store at a safe distance. Thank you
Date of experience: June 30, 2020
K
Kay
US
Fowlers
The item I ordered wasn't suitable and this was through no fault of this company. Even during the current crisis and many people working from home or furloughed, this company responded quickly, courteously and processed a refund without issue. I'd highly recommend them and wouldn't hesitate to use them again.
Date of experience: June 3, 2020
PG
A happy customer
I found an advert for a second hand Honda Forza 300 just before the lockdown. As it was just the bike I was looking for and after chatting it through with Ben I put down a deposit. The service I received from Ben was friendly and helpful. As they were managing to keep their service dept partially running the Honda had a check up last Monday and it was delivered Wednesday. The bike was just as described. I look forward to a trip to Bristol to meet the team when life gets back to more normality. Paul Gardner. Weymouth
Date of experience: May 14, 2020
MT
Mr TOC
US
Fowlers a long establish Bristol…
Fowlers a long establish Bristol motorcycle dealership was very good helping with my purchase of a Triumph bike I have to give them a 5 star. The team on the Triumph department is very helpful especially Phil who couldn’t do enough to help with communication in keeping me updated on what’s happening, sorting out payment and right up to home delivery.
Date of experience: March 4, 2020
em
Poor service and a lack of care.
I recently purchased a motorcycle from the very helpful sales team, only to be let down by the service department. As this was the third time that I experienced problems with the service department I feel compelled to call them out. Poor service and a lack of care. The first time they 'fouled-up' I received my new motorcycle with the wrong plates. The second foul-up involved collecting my bike which was being repaired on warranty only to discover a gash across the engine cover! And more recently, I purchased a used motorcycle which had not been serviced as per the service manual. I also only received one key with the bike. Poor service and a lack of care.
Date of experience: February 13, 2020
JL
Bought my Triumph Street Twin from Mike…
Bought my Triumph Street Twin from Mike Tomlins. Top service from Mike and the service team for the 1st service. The bike is awesome and so glad the guys let me test the two bikes I was interested in. Made the whole process very easy. Would recommend them every time.
Date of experience: January 21, 2020
LI
Three bikes down & no complaints!
I've bought 3 bikes from Fowlers in the past few years and have always been impressed with their helpful, friendly service. As a female who is fairly new to motorbiking it can be quite daunting but I have never felt condescended or dismissed because of my gender or experience. Would happily buy another bike from them and would recommend to anyone.
Date of experience: January 12, 2020
PW
Ordered some parts at the begining of…
Ordered some parts at the begining of December,estimated 13th December.Went to collect parts on 16th December,parts not arrived.Told that the new estimate is 10th Febuary 2020.waste of time (Blamed Honda nothing they can do)
Date of experience: December 16, 2019
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