FMG Repair Services receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Excellent service from fmg Falkirk after had a deer hit with my car. Damage to kfet wing and grill. The garage kept up date with progress via text messages and the car looked like new when work was completed. 10 out off 10 from me
They will say anything to get you on board . They returned my car unfinished, got charged £45 (plus enterprise tried to take another £105) because they tried to ring me and I was busy and didnt answer. Raised a formal complaint (and its took them months to give a final response - well over the legal time period they are allowed). They wont take reaponsibility or accountability for anything and this crash was their clients fault, not mine. They drove into me while I was parked in a car park. Absolute con artists, avoid at all costs.
Faultless! After a neighbours gate hit our car the insurance arranged for FMG to repair the cosmetic damage. Excellent customer service from start to finish. A special mention to John & Chris who collected and returned the vehicle, cheered us right up!!!!!! They really appreciated the cars name! The office/clerical staff always really helpful and friendly. All in all a 5* experience, would highly recommend! Remember folks you absolutely do get what you pay for with FMG! Thanks again!
Poor communication. Car smelled funny on return. Promised they’d fix 2 issues with the vehicle (only 1 included in insurance, other would be private fee). Only 1 repair done. Excuse was that there has been a recent policy change internally. Again, no communication about it until collection.
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fmgrepairservices.co.uk1,000 total • Write a review
The guys at FMG Dunfermline did a fantastic repair job on my car. They kept me informed through the various stages of the repair and they finished the work when they said they would. I couldn’t be happier with the job they did and I would have no hesitation in using them again.
Date of experience: May 14, 2025
My car was collected for repairs , I was informed throughout, car returned with an excellent job done , very friendly collection driver who also returned my car, highly recommend FMG
Date of experience: May 12, 2025
The Hull branch kept me up to date with the progress of the repairs to my car. The times that I contacted the garage, the receptionists were so helpful. When they returned the car to me , the damaged part was like new. The work was to a high standard and I would definitely recommend FMG repair services, Hull.
Date of experience: May 10, 2025
I had my car repaired after my accident, FMG autos couldn't have been anymore helpful. Very friendly staff and couldn't have been more acomadating. Would really recommend Cowes isle of wight
Date of experience: May 9, 2025
US
Great customer service at FMG Repair Services Dunfermline , was booked in at 8am and got a nice warm welcome from all the staff . I wasn't in there long thanks to how well they work together and the whole process was simple and such genuine helpful staff . Much appreciated thanks again.
Date of experience: May 9, 2025
Milton Keynes Branch I didn’t choose to use FMG, I was in a no-fault accident and my insurer (Admiral & Auxillis) selected them. I read the reviews and had my doubts and unfortunately I have to agree with the feedback. When you get through to them on the phone the lady (Michelle) and other people are helpful and friendly, however the speed of communication via what appears to be an automated text is at least 2-3 days out of date and alarmingly inaccurate (4 days after being told it was a write off, texting me to say they are getting the car repaired and waiting approval) adding more stress to an already bad situation. The people seem to be on it, but I feel they either take on too much work or have staff issues and their text updates are really frustrating. Because they haven’t done anything to improve their service based on the feedback already given by others I wouldn’t pay out of my own pocket to use them.
Date of experience: May 8, 2025
After having a RTA earlier my insurance company organised a courtesy car from FMG. It arrived 4 days later (Bank Holiday) and was absolutely disgusting. I wasn't able to attach pictures of the inside of the boot which hadn't been hoovered for months. There were crisps, dried grass, and although I was glad to get a vehicle it certainly was not like for like. This is a 1.2l Honda whereas my car is a BMW X1 2.0.
Date of experience: May 7, 2025
US
(Dundee branch) Shoddy repair, had to send vehicle back and then second time it was returned damage was still visible but had to take car back as could no longer keep the hire car. Damage not visible at a distance but can still be seen close up. Garage did offer to try again but suggested repair likely to be no better as it had passed their quality control. Full compliments though to their drivers, who were fantastic.
Date of experience: May 6, 2025
