FMG Repair Services receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Excellent service from fmg Falkirk after had a deer hit with my car. Damage to kfet wing and grill. The garage kept up date with progress via text messages and the car looked like new when work was completed. 10 out off 10 from me
They will say anything to get you on board . They returned my car unfinished, got charged £45 (plus enterprise tried to take another £105) because they tried to ring me and I was busy and didnt answer. Raised a formal complaint (and its took them months to give a final response - well over the legal time period they are allowed). They wont take reaponsibility or accountability for anything and this crash was their clients fault, not mine. They drove into me while I was parked in a car park. Absolute con artists, avoid at all costs.
Faultless! After a neighbours gate hit our car the insurance arranged for FMG to repair the cosmetic damage. Excellent customer service from start to finish. A special mention to John & Chris who collected and returned the vehicle, cheered us right up!!!!!! They really appreciated the cars name! The office/clerical staff always really helpful and friendly. All in all a 5* experience, would highly recommend! Remember folks you absolutely do get what you pay for with FMG! Thanks again!
Poor communication. Car smelled funny on return. Promised they’d fix 2 issues with the vehicle (only 1 included in insurance, other would be private fee). Only 1 repair done. Excuse was that there has been a recent policy change internally. Again, no communication about it until collection.
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fmgrepairservices.co.uk1,000 total • Write a review
US
FMG provided a polite, prompt and professional service. They contacted me to bring in for the assessment, collected my vehicle for repair and delivered my courtesy car which was really helpful. Turned the repair around in a tight time frame to get the car back to me for a long journey I had coming up. The repair is seamless, in addition it came back super clean inside and out, which it wasn’t when I sent it in for repair! Thank you so much to the whole team and Babs for pushing for the quick turn around. Very very grateful!
Date of experience: April 30, 2025
US
FMG were brilliant and kept me informed throughout. They even accommodated me when I had an urgent appt by offering an earlier collection which I accepted and alerted me to an issue with VAT which the insurance company said I had to pay despite not being vat registered. The insurance company were awful and it took several hours over two days of being passed from pillar to post. The fact that FMG were brilliant at least helped a dire situation. Cleaned and valeted my car too. Fab service.
Date of experience: April 30, 2025
They were instructed by the third parties insurer but I did not with to use them. Despite telling them numerous times that I do not require their services as I wish to use my own repairer they're calling me non-stop, sometimes twice a day!! Absolute vultures!
Date of experience: April 25, 2025
The service from the hereford branch has been faultless from the first booking in to the final collection. Top marks for friendliness and work quality.
Date of experience: April 24, 2025
What a delight it was to deal with this company Josh and H that picked my car up were really helpful polite and so respectful I was kept informed all the way through the process of my car being repaired unfortunately I don't know there names who worked on it but my biggest thankyou to all that worked on it it's an amazing job that has been done it's like brand new again and also to Amy and work colleagues that answer the phones to customers I can't thank all of you enough what a great company at mitcham I would highly recommend this repair centre well done to you all thankyou
Date of experience: April 24, 2025
Tracy at hereford was a delight to deal with, profesional, efficient , the work looks great and car delivered back to me quickly, im very pleased FMG repair services hereford,
Date of experience: April 23, 2025
If I could give none I would. Utterly useless my insurance uses these cowboys. I was told it would take a week to assess my car after they already received a number of images. After complaints to my insurer who phoned them whilst I was on hold, magically they phoned my back 10 mins later saying they'd assessed it. In 10mins? Clearly they've done nothing. But provided a cost conveniently matching or there abouts the market value of my car. The damage requires a bumper headlight and bonnet all of which I have found for just over a 10th of the car value. I'm still waiting on their report unsurprisingly as I have informed my insurer I want to seen their costing evidenced by quotes from the manufacturers as the rediculously high cost was due to manufacturer original parts apparently, rubbish of course. I would strongly advise you go elsewhere. DO NOT USE
Date of experience: April 18, 2025
Excellent service from the team at FMG Hull. From start to finish they kept me informed. I was initially with another garage through my insurance company but were taking too long. As soon as I was passed on to FMG everything was sorted within a week.
Date of experience: April 16, 2025
If i could give this company less than 1 star i would. I own a Yaris GR and I was involved in a RTI in January of this year. (Just so when FMG see this, they know who i am) These were not my preferred choice of company to do the repair work on my vehicle as it was my insurers choice. The car went in for a passenger door replacement and respray, at the Leeds branch. On their first attempt to repair the car, it was return back to me with half a snap on set of tools under the bonnet, which were left under there and the car was then driven back to me! There was several dents and scratches on the interior and exterior of the car, with trims and rubbers incorrectly refitted and the car mats missing. When i contacted FMG about the problems they were quick to respond and pick the car back up, suggesting they knew what they had done was wrong and just chanced it. On the second try of fixing their own mess i found the parcel shelf was missing along with more dents on door sills and the plastic trims they had "repaired" were rubbed down and painted with a spray can or some sort and it scratches straight off with your fingers. I decided to have an independent assessment on the car and all the other work they had carried out on my car, since they have decided to stop responding to my emails. Heres what the Toyota dealer had to say about their repair work. "I have inspected the vehicle, a Toyota Yaris (registration ****OCP), which I believe to have been in original factory condition with no previous repairs prior to the recent accident. Regrettably, the repairs completed by the insurance-appointed body shop fall well below Toyota’s manufacturer standards. The following issues were identified: • The near side front door appears to have been repainted poorly. There is a visible masking line along the bottom of the window seal, and the finish does not match the rest of the vehicle. • The wiring harness inside the same door is twisted, and the retaining clip is broken. • The rear quarter panel’s factory-fitted PPF (chip guard) has been painted over, and an additional sticker has been applied on top, creating an unnecessarily thick and uneven surface in that area. • Multiple interior trim pieces have been scuffed and appear to have been repainted and textured. However, the finish is substandard, causing the trims to mark easily even from light contact. In summary, the overall repair quality is inconsistent, visibly poor, and does not align with Toyota’s manufacturer repair standards. The customer has expressed understandable concern, and we recommend a full rectification plan be considered. The total cost of rectification is £6,000... As i said, total cowboy company, avoid at all costs. I will be reporting them to trading standards and admiral are carrying out a full investigation. If you see this, FMG feel free to contact me. Chris
Date of experience: April 16, 2025
