FIXD Reviews

BE AWARE OF THEY DON'T HONOR THEIR OFFER. First of all, their premium subscription does not worth the money. If you run into any engine code issue in your car you can easily search online and it's free. Their offer was $50 for a year I wanted to try it. Main problem starts with this app/company, when you try to cancel your subscription. They offer %50 discount for premium subscription renewal but at the end they don't apply it. By the time you noticed you're charged full amount of renewal fee, it's being too late. They don't honor their offer and they keep full renewal fee. While some users might find this code reader beneficial, it doesn't quite live up to the promises made in its advertisements.

My husband purchased FIXD in April 2024 and was not advised of the yearly automatic premium.I contacted FIXD to cancel the yearly subscription online when he got his billing statement. I had to go thru a complicated process in order to cancel. He contacted them for a refund for the remaining months($82.50) and they advised a refund is only due the first year. What a way to con customers out of money.BAD BUSINESS!! I will be contacting the BBB regarding this unfair practice.

The device works and it is a useful product but they include a trial of the premium service then automatically charge you for a year of it without letting you know that this is going to happen. If you aren't paying attention you will pay for a year of Premium without knowing it. I did not find the features of Premium to be of value.

Made an unauthorised charge from my bank account for their optional premium subscription which I definitely declined, I immediately tried to cancel the complete purchase, they just kept telling me I had to cancel the subscription that I did not order on their website, the cancellation link just kept sending me back to the same page trying to convince me the benefits of their premium subscription service, the following day they still sent my order even though I requested it cancelled, I called my bank and cancelled my card to stop them from taking $180 AU from my account. They are SCAMMERS!

Purchased the device using my credit card, device arrives, keen to scan and it tells me my 2018 Subaru Outback 2.5 petrol that is naturally aspirated has a turbo charger fault??? I went to support and asked why it is saying there is a fault with my turbocharger on a NON turbo car. AI support says I need to ask a mechanic in the "premium" section. I asked for a refund and was again referred by the AI to the premium section -again another AI bot that didn't understand my question and request for refund. This was Friday, after much frustration from the very limited customer service (due to it all being AI with the same responses) I emailed asking for a refund, explaining my issue. Saturday evening at 935 FIXD debited $170.42 from my bank account without authorisation. This company keeps your credit card details and will debit money from your account without authorisation. Now many automated email responses that have not addressed my issues. Buy anything else but this product, customer service is poor (all AI with limited responses), unauthorised charges and keeping credit card details. Would NOT recommend

this product is a scam, if you end up paying for the premium subscription , it is a night mare to cancel the 99.99 charge and when you do they only give you back 50 .00.

This is a complete con. I did not sign up to any subscription. And they tried to take €107.99 out of my account without my permission. Luckily my card has no been cancelled. Don't trust this company.

You can get a scanner OBD to do the same thing for a fraction of the cost plus please read all the fine print and I mean fine print to see that this is a subscription that will run you a $105 a year. I canceled my subscription and they will not give a refund trashy company. Not recommended.

Charged my bank card 169.89 without my approval, I've been in contact with my bank and they are going to dispute the transaction and lodge a police report. This company is very untrustworthy they should ashamed with themselves

They tried to charge me $99.99 for a subscription I didn't request, without my authorization. Because of this fraudulent action, they canceled two credit cards associated with my PayPal account, causing all the inconvenience this causes. I've also been writing to their support email, and they don't take responsibility for their misconduct; instead, they defend the benefits of their premium subscription. I've written them several emails this morning, and the response is evasive. They send me a link to cancel the subscription, which I never requested, directly on their website. When I try to do so, it's a nightmare to complete the process. Every time I submit the cancellation, it takes me to a new page that tries to convince me again. After several identical pages, it gives you the option to cancel. When you submit the cancellation, it takes you to a new verification page explaining the reason... blah, blah, blah. This isn't a serious company. I've already gone through four pages with the same story without completing the cancellation process. One piece of advice I can give you from this lesson learned: if you don't want to go through this nightmare, it's better not to take the step of purchasing it, because no matter how good the sensor may be, it doesn't make up for the bad business practice of making unauthorized charges and putting so many obstacles in the way of canceling something you never requested.

Do not purchase, like many other customers $114.96 USD was take from my account for subscription that wasn’t agreed upon or authorised, I purchased 1 & are to afraid to use FIXD devise or app as they could fraudulently take more of my funds, now the unit is in the bin & app permanently removed…..only good thing was I paid through PayPal & they recouped my money, thanks PayPal, no thanks FIXD

Beware!! Without knowing I suddenly seem to have a "premium" account and my credit card charged for $120,99. I never applied for this, I only ordered the sensor. SCAM

Fixd scanner found no faults despite the dashboard on my Mercedes indicating ABS, ESP and Brake Issues. Pieceof junk.

BEST BUY EVER! It indicates the precise and exact problems with my vehicle so I know what sensors and parts need replaced and therefore saved me hundreds. It is extremely easy to use and understand!

BEWARE. This company embeds $99.99 fine print purchase under a "FREE" label.

I know for a fact i didnt apply for the premium service with purchase because the features simply arent available in Australia. Fixd automatically deducted amount and the dispute link is automated and the two buttons for cancelling auto sub and refund do not have working metadata attached! Scummy scam company , have raised a dispute with my bank

Tell people up front that this little device is going to cost them $99.00 every year of their life!!

A useless gadget. Besides them trying to sell you premium with their AI, this scanner and app does nothing. It missed three critical errors that two other devices did pick up. Even whilst the car was actively displaying the error, Fixd said "everything is fine!" That is after you get it to recognise your brand car. Apparently my VW is "generic generic". Save your money.

I used the app for two weeks and had no codes. A few days ago, I ran a scan, and it came up with 8 error codes. The check engine light was not on. I tried two other sources with a code reader, one which was an auto parts store. Neither one of those read any kind of code. On two occasions I tried contacting customer service. I was told they would contact me soon. I received two responses. They both had the info I put in describing the problem and the only thing from them was something that said ##- Please type your reply above this line -## I don't recommend this product to anyone. I won't use it anymore.