FIXD Reviews

Terrible company- If you purchase an item then you are automatically signed up for their yearly subscription - I guess it was in the small print. After the first year of having to pay $109 I cancelled and chalked it up to learning to read the small print more closely. But when they charged me again this year I had to close my visa so that they could not do it forever. This is a terrible way to do business.

I got this FOR a gift , I'm a 70 year old senior citizen who's been ripped off ❗ I'm going to the kake tv station with this I NEVER GAVE YOU PERMISSION TO STEAL MY MONEY $99 FROM MY ACCOUNT ❗

Luckily I suspect anything too good to be true, and $19.95 seemed that, so I researched this. The sales campaign borders on dishonest, absolutely no information about the premium service being a requirement after 14 days. Apparently you are only buying the hardware, you need to license the software annually.

I purchased a device from your company February 19,2025 but I never signed up for any premium service. On 3/5/25 a charge of $106.59 is showing on my account. I do not want this service and I didn't sign up for this service. I purchased the devices because they seemed like a valuable tool. I never signed up for any additional service. I downloaded the app because that was the only way to use the device. On 3-9/25 I used the device for the first time. Sadly from all the reviews I’ve read I’m stuck with 2 devices that I can’t use anymore unless I get a premium subscription. I’m sorry I didn’t read the reviews before giving my money away. Some ounces of preventions don’t make a cure.

1) Unauthorized charges in excess of $100. 2) Unable to speak with anybody on phone. 3) Voice Menu is meaningless. Doesn't resolve a thing. 4) Unable to return hardware through web site or by phone. 5) Web site appears not legit, to me (???). 6) Hope this helps!

So many bad reviews, i should have checked trustpilot first, damn. Same as many reviews, without authorization they charged my credit card $147.00 CDN. Several attempts to contact them and no response. This is a Fraudulent charge so i will contact the credit card company and let them launch an investigation. I have all the emails showing I've tried to connect and get a credit for this Fraudulent charge, with no response. I dont even want the device anymore, $20 bucks if anyone wants it.

I accidently pushed the wrong button while checking out my van and ended up with their Premium coverage. I immediately cancelled it and told them I did it in error. One year later, I get $107.99 deducted automatically from my paypal account for another year. I emailed them and told them to cancel and refund me, evidently, I didn't do it soon enough, so I am ineligible for a refund. Do not deal with these people, they are scam artists! It's really too bad, I never had a problem with their unit, but now I'm out $107.99.....disgraceful!

I have had my Fixd for a couple of years and have only been able to connect it once to any vehicle. I have tried multiple devices to connect through and on a number of vehicles. I did reach out to Fixd Customer Support but never got an answer from them. Other ODB Code readers connect to my vehicles with no problem at all. I started calling and emailing them 3 days after I received it and now it is way too late to get a refund or a Warranty Replacement but then again, if they never respond or give me the access to talk to them, it is useless. I would NOT get this device ever again and encourage other users to do your homework first as there are many ODB readers out there

Product NEVER came but they charged my account for the product AND the software that they don't mention you need. Getting a response from customer service took weeks! Then not all my money was refunded. DO NOT PURCHASE THIS PRODUCT! TOTAL RIP OFF!

I ordered this item and when it didn't arrive I sent a message to the company. I was given a choice to continue with the order or cancel and get a refund. I chose to cancel and get a refund. Instead I received the package on the 25th. The same day I received my visa bill with charges of 86.95 and 99.99. I did not authorize the 99.99. I want an address so I can return the package and a refund for the two charges

I purchased online with paypal. I should have known better and looked at reviews concerning these scammers. My bad. i put in a request for paypal to stop payment. I did get a confirmation from paypal saying payment was cancelled. Beware!!! If it looks too good to be true, it probably is.

this company is a rip off and every one should know dont deal with them

Charged me w/out my consent for premium service how they can get away with this and the false advertising

Fixed charged me $99 when I hadn’t even downloaded the app. I get no response from them. I bought three units to put one in each vehicle for traveling, but my family members can’t download the app without paying for a separate subscription, even though they say you can add up to 10 vehicles on the account. If a family member has a problem but my phone has the paid-for app, what good is that? Very deceitful in their marketing and no response.

ABSOLUTE THIEVERY. These people keep taking money out of my account even though I don't have a premium subscription. I have disputed 3 times over the course of a year and today they took another 99.99 even though they agreed I don't have an account.

SCAM company! Purchased on sale and charged me full price and when I returned the scanner, they have yet to refund my money after countless emails to them. DO NOT BUY!

I purchased this several years ago for about $29.it didn’t tell me anything. Then sometimes later I got a debit for $99.99. I called and they cancelled it and refunded my money. Then in November they debited me again I contacted them and they cancelled my subscription but would not refund my money after first telling me they did. Now they want reply to any of my texts. I think this is a ripoff. I went to AutoZone and they did it for free and gave me a printout to take to my mechanic who fixed it. Be careful if you want to purchase one

I have had Fixd for years. I rarely use it but I have it. This year, I get an invoice without a total. Odd, right? I question that and my subscription is cancelled 'at my request'. I never requested that so I ask for proof. I attempt to log into my acct and I'm told to enter the same code four times. Fixd writes back that I don't have to worry about duplicate charges. I go to the BBB website and they are not members which is ok but then... Drumroll, their rating is an F. After the experience I have had this week, I am not surprised in the least but I'll post my review there as well. Might save somebody else the aggravation.

The product they offer is great but I never agreed to a premium membership with the company for $99 a year. I didn’t even unbox the thing and request to start a trial membership. This is just a plain bad business practice. I see I’m not the only one this has happened to.