FIXD
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Purchased the device using my credit…
Purchased the device using my credit card, device arrives, keen to scan and it tells me my 2018 Subaru Outback 2.5 petrol that is naturally aspirated has a turbo charger fault??? I went to support and asked why it is saying there is a fault with my turbocharger on a NON turbo car. AI support says I need to ask a mechanic in the "premium" section. I asked for a refund and was again referred by the AI to the premium section -again another AI bot that didn't understand my question and request for refund. This was Friday, after much frustration from the very limited customer service (due to it all being AI with the same responses) I emailed asking for a refund, explaining my issue. Saturday evening at 935 FIXD debited $170.42 from my bank account without authorisation. This company keeps your credit card details and will debit money from your account without authorisation. Now many automated email responses that have not addressed my issues. Buy anything else but this product, customer service is poor (all AI with limited responses), unauthorised charges and keeping credit card details. Would NOT recommend