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Finnair logo

Finnair Reviews

3.9166666666666665 out of 5 stars
3.9166666666666665 out of 5 stars
3.9
|Great|12 reviews

Last reviewed yesterday

TrustScore

3.9
3.9166666666666665 out of 5 stars
Great
5 out of 5 stars
4
4 out of 5 stars
4
3 out of 5 stars
3
2 out of 5 stars
1
1 out of 5 stars
0
12 reviews in total

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See what reviewers are saying

Lisa Thompson
Lisa ThompsonFeatured

A day ago

5 out of 5 stars

Excellent Nordic hospitality

Finnair consistently delivers exceptional service with their friendly cabin crew and punctual flights. The Nordic design aesthetic creates a calming atmosphere, and their business class seats are incr... See more

Jennifer Martin
Jennifer MartinFeatured

A day ago

4 out of 5 stars

Good value for European flights

Competitive pricing and decent service quality. The seat pitch is adequate and boarding process is well-organized. Food options are limited but acceptable for short flights.

Barbara Anderson
Barbara AndersonFeatured

A day ago

4 out of 5 stars

Great connection hub through Helsinki

Using Helsinki as a connection point to Asia is brilliant - shorter flight times and efficient transfers. The airport lounge is well-designed with good food options. Had one delayed flight last year b... See more

Paul Perez
Paul PerezFeatured

A day ago

3 out of 5 stars

Average experience overall

Nothing particularly stood out as exceptional, but nothing was terrible either. Standard European carrier experience with professional service. The Helsinki airport connection was efficient, though th... See more

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Lisa Thompson
Lisa Thompson
1 reviews•Experienced
Featured
1 day ago
5 out of 5 stars

Excellent Nordic hospitality

Finnair consistently delivers exceptional service with their friendly cabin crew and punctual flights. The Nordic design aesthetic creates a calming atmosphere, and their business class seats are incredibly comfortable for long-haul flights. Only minor complaint is that the food selection could be more varied.

Helpful?
Jennifer Martin
Jennifer Martin
1 reviews•Experienced
Featured
1 day ago
4 out of 5 stars

Good value for European flights

Competitive pricing and decent service quality. The seat pitch is adequate and boarding process is well-organized. Food options are limited but acceptable for short flights.

Helpful?
Barbara Anderson
Barbara Anderson
1 reviews•Experienced
Featured
1 day ago
4 out of 5 stars

Great connection hub through Helsinki

Using Helsinki as a connection point to Asia is brilliant - shorter flight times and efficient transfers. The airport lounge is well-designed with good food options. Had one delayed flight last year but they handled rebooking professionally.

Helpful?
Paul Perez
Paul Perez
1 reviews•Experienced
Featured
1 day ago
3 out of 5 stars

Average experience overall

Nothing particularly stood out as exceptional, but nothing was terrible either. Standard European carrier experience with professional service. The Helsinki airport connection was efficient, though the layover lounges could use more comfortable seating.

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Linda Rodriguez
Linda Rodriguez
1 reviews•Experienced
1 day ago
5 out of 5 stars

Premium economy worth the upgrade

The extra legroom and priority boarding in premium economy made a 10-hour flight much more bearable. Appreciated the Finnish design touches and quality blankets. Entertainment system worked flawlessly throughout the journey.

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Andrew Miller
Andrew Miller
1 reviews•Contributor
1 day ago
5 out of 5 stars

Outstanding business class service

From the moment I boarded until landing, everything was handled with Finnish precision and care. The lie-flat seats are among the most comfortable I've experienced, and the Nordic-inspired menu was delicious. Fast track security and priority baggage handling made the entire journey stress-free.

Helpful?
Kevin Wilson
Kevin Wilson
1 reviews•Contributor
1 day ago
5 out of 5 stars

Beautiful aircraft and professional crew

The A350 is a gorgeous plane with modern amenities and quiet engines. Cabin crew was attentive without being intrusive, and the meal service exceeded expectations for a European carrier. WiFi connection was stable throughout the flight, which is essential for business travel.

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Sandra Hernandez
Sandra Hernandez
1 reviews•Contributor
1 day ago
3 out of 5 stars

Reliable but nothing special

Decent airline for European routes. Flights are usually on time and staff is professional.

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Patricia Hernandez
Patricia Hernandez
1 reviews•Contributor
1 day ago
3 out of 5 stars

Mixed experience on long-haul

The route to Tokyo via Helsinki is convenient, but the entertainment system froze multiple times during my flight. Crew was helpful in trying to fix it, and the meal quality was surprisingly good. Would fly again but hope they update their technology.

Helpful?
Michelle Thompson
Michelle Thompson
1 reviews•Contributor
1 day ago
4 out of 5 stars

Reliable for corporate travel

Our company books with Finnair regularly for European business trips. They maintain good schedules and their corporate booking system is user-friendly.

Helpful?
Margaret Johnson
Margaret Johnson
1 reviews•Contributor
1 day ago
4 out of 5 stars

Smooth business travel experience

Perfect for my monthly trips to Stockholm. Online check-in is seamless, and they're rarely delayed. The frequent flyer program offers good benefits too.

Helpful?
Patricia Williams
Patricia Williams
1 reviews•New Reviewer
1 day ago
2 out of 5 stars

Disappointed with customer service

Flight was cancelled due to weather and the rebooking process was a nightmare. Spent hours on hold and the staff seemed overwhelmed. When I finally flew, the actual flight experience was fine, but the ground service needs improvement.

Helpful?

Frequently asked questions for Finnair

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The CrowdTrust Experience⭐

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About Finnair

Finnair is Finland's national flag carrier airline that provides passenger and cargo transportation services. The company operates domestic and international flights, connecting Finland to destinations across Europe, Asia, and North America from its main hub at Helsinki Airport.

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Category

Business Services

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Review summary

Reviewers consistently report positive experiences with Finnair. Customers often highlight business, good, service, flights. A minority mention drawbacks around service, flight, disappointed, disappointed customer. Overall sentiment is strongly positive with an average rating of 3.9 stars across 12 reviews.

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Based on reviews, created with AI