Website access issues
I was having an issue accessing my website so I went onto the chat and Climen was able to help and sort the problem out. Thanks so much

10 months ago
Fantastic service. Dealt with my enquiry efficiently and provided steps for further support moving forward. All dealt with in one online chat session. Thank you
10 months ago
I spoke with Jefferson Quijano and I was offered exceptional help in resolving my issues, I will 100% work with this company again in the future because of Jefferson's efforts
I was having an issue accessing my website so I went onto the chat and Climen was able to help and sort the problem out. Thanks so much
Quick and efficient
I wanted to do some domain transferring today, all sorted in just a few minutes. I am never disappointed with the service I get from Fasthosts, been with them for may years, just great, and my contact today, Levinn, was up to the task and made the transition simple.
They are always very helpful and always fix the problem or issue when anked.
great co with good tech support, great prices for small companies
When a domain was renewed for 5 years instead of 2 here is the response. There was still a month on the domain before thay auto-renewed it. "In order to process the refund, we will need to transfer ownership of the domain over to ourselves. Please copy and paste the below statement as a reply, replacing the XXX with the domain name(s) you would like refunded." If your paying top dollar for domain registration you don't expect them to try and steal the domain.
Louie Gee was an outstanding example of excellent customer service, polite and professional. Offered alternatives should I have wanted them, listened and implements what I wanted. Thank you Louie Gee, you are an example of how all customer service operatives should be.
fasthosts provide a very good service are very helpfull and i am be very happy to recommend
very helpfull
I needed help removing an email address . I’m not great with IT myself YNA who helped me today was great, she talked me through the process very patiently. I’m very grateful. Regards Kim Franklin
I was expecting to be kept on hold for ages, but my call was answered quicky and my problem sorted out within a few minutes. Excellent service.
So easy to manoeuvre round this website
I was a happy customer of Fasthosts for over 15 years using the email service and creating a website for my business. It was a great service, easy to use, transparent pricing and problems professionally dealt with. As I have retired I wound up the company and so had to cancel the final services. In this a special mention for Jefferson Quijano who helped me sort out the final end. Heartily recommend
The agent was so helpful and fixed our issue immediately!
Kate was courteous and helpful. Issue resolved very quickly.
Jefferson Quijano Could not have been more accommodating and helpful. Very pleasant to deal with.
Marwin is brilliant as usual. Thanks.
I live outside the UK and so, was not able to call via phone. Using the chat function, I was able to get assistance. Cristian was very helpful and directed me to the departments I needed to talk to. Thanks!
Always a pleasure speaking to Fasthosts I have used them for many years and never had any issues. Fantastic polite and friendly team, like today with Andrea Amores! Delightly experience and leaves you feeling stress free. Cant recommend Fasthosts enough. Thank you!
A very helpful company to deal with. Jem was able to resolve my query quickly and efficiently.
Based on analysis of 21 reviews rated 1-2 stars for Fasthosts Internet
“Customer enquiry about vps service from fasthost : 3:30 PM Customer Hello, what cpu version exactly is used on RAM V...”
“I submitted a cancel request and a ticket to cancel a VPS I had bought on a monthly basis on 30/06/2025”
“I know that I turned off the renewal but they still charged my account and there is no way to delete your payment opt...”
“I know that I turned off the renewal but they still charged my account and there is no way to delete your payment opt...”
“the virtual cpu is not born out of air lol 3:45 PM Fasthost reply If you don't understand the response I cannot help...”
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Fasthosts Internet is a UK-based hosting provider that offers a range of services designed to simplify online presence for individuals and businesses. The company specializes in web hosting, domain registration, email hosting, and server solutions. With a focus on affordability and flexibility, Fasthosts provides various hosting packages starting from 49p per month, which include features such as up to 500GB of storage, free SSL certificates, and up to five free domain names. Targeting both small businesses and individual users, Fasthosts aims to empower customers with the tools needed to establish and manage their online presence effectively. Their offerings include WordPress hosting, virtual private servers (VPS), and dedicated servers, catering to a broad spectrum of online needs. With a commitment to reliable customer support, Fasthosts ensures that users have access to assistance whenever required, reinforcing its position as a trusted provider in the web hosting industry.
Fasthosts Internet receives overwhelmingly positive feedback, with customers frequently praising the excellent service and support provided by the staff. Reviewers highlight the quick response times and the knowledgeable agents, such as Mark and Jefferson, who efficiently resolve queries and offer clear explanations. Many appreciate the user-friendly account interface and the effective website builder, which surpasses competitors. However, some customers express concerns about billing practices, specifically mentioning issues with renewal charges despite opting out. Additionally, a few users report challenges in building their websites through the platform. Overall, Fasthosts is recognized for its outstanding customer service, making it a reliable choice for many users.
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