Fasthosts Internet Reviews

I've has a Fasthosts account for many years and everything has always worked pretty well. The control panel is very messy and it can be hard to find things, but it's always there somewhere. Sometimes you don't find the cost of things until it's too late - e.g. SSL free for 1 year (depending on plan) but nowhere does it tell you it will be £35 + VAT thereafter - until you get the invoice. However, I've always found the best thing about Fasthosts is the support. Always prompt, helpful and knowledgeable. It's reassuring to know you can go on a live chat and get your questions resolved quickly

I made an approach to FASTHOSTS regarding their services for web hosting and email services. Initially I was given information regarding one product then a short time later to another product that better suited my needs by the sales representative Glenn. Following this and some research on my part I took his advice and decided on the second option. A further conversation was had and I signed up to the services for a great price for a 12 month contract which took a few minutes to sort out and I was up and running with the email accounts and a link to the website building tool. Well done Glenn, much appreciated. Paul Sutherland

Kate was excellent. Very efficient, effective and polite.

Kate helped me set up email forwarding for my business email addresses to my personal email address and she was brilliant. All technical support issues can be challenging and problematic at times but Kate made it a breeze. Many thanks.

Glenn Paul was super helpful and had great fast communication and assistance!!!

Found myself in a really deep technical issue of my own making. Blown away by the support from Rey P and the support team at Fasthost. Consistently the best technical service and very patient as I have a flair for breaking things beyond my own capabilities.

Awesome customer service and help. their live chat is excellent!

Emman was a great help in solving my issue and supporting me through the processes.

Great service from Rey P. Was quick and efficient as resolving my issue to get me set up in web hosting.

Lawrence was very helpful in solving a difficult problem I had.

I called customer care to shut down one of our servers & spoke to Glenn Contawe who was very helpful. The job was done in under 5 minutes. Very satisfied.

Mark was quick to respond, and made changes to my DNS quickly and efficiently..TOP SERVICE!

I had a call with Karen, and she was an absolute star! From the moment we started, she was professional, friendly, and incredibly helpful. I needed assistance with FTTP access, and Karen quickly understood the issue, guided me through the process, and saved me a lot of time and hassle. It’s rare to come across someone so knowledgeable and efficient while still being personable and patient. A true professional who clearly takes pride in delivering excellent service. Thank you, Karen, you made a real difference today!

Fasthosts has been truly amazing. I signed up because I have several clients based in the UK, and the customer service representative, Glenn Contawe, was incredibly helpful in getting my VPS up and running. Thank you so much!

Kate was great today super helpful and fast solution. Always there to solve any issue.

Fast response, knowledgable support staff, clear instructions and a great user dashboard... Arnel, who dealt with my issue was great!

I recently created a website using Fasthost for my side hustle business. I had a phone call from Jefferson at Fasthosts. He helped me with my account and my website. It was brilliant. Will 100% use Fasthosts again! Brilliant customer service and a wide range of knowledge!

On Tuesday 24th June 2025, I had the need to call Fasthosts as I was having a major problem with my wife's new laptop. I spoke with Desiree in the Technical Department informing her of my problems with the new Outlook and setting my wife's eMail system. After 20 minutes, Desiree had talked me through everything and in this time my wife's eMail was fully working. I cannot thank Fasthosts and in particular Desiree enough for all the assistance and patience she had with this octogenarian. A big thank you.

Great customer service. Lawrence was really patient with me and knowledgeable.