10 months ago
Fantastic service. Dealt with my enquiry efficiently and provided steps for further support moving forward. All dealt with in one online chat session. Thank you
10 months ago
I spoke with Jefferson Quijano and I was offered exceptional help in resolving my issues, I will 100% work with this company again in the future because of Jefferson's efforts
Having problems with my old ISP... eventually I asked Chat GPT for the best service/cost hosting company... FastHost was one of the top options. I phoned up and spoke to someone (a new experience), Nathan J sorted it all out, we swapped over the domain names and set up the email boxes all in a few painless minutes. I can't recommend them enough. Thank you.
Marvin helped achieve everything I asked for. He was pleasant, listened and helpful. He advised me of suitable purchases which I bear in mind for the future. Excellent.
I've been with Fasthosts for several years and always get first class customer service, especially from the Live Chat team. Today was no exception with great help from Louie Gee. A fantastic UK hosting company. I use their Dedicated servers and the service and performance is always great.
Lawrence, Jonathan and Rey all helped resolve an issue for me, very fast, very professionally, and with great efficiency. The issue was resolved quickly and with minimal hassle. I have been with Fasthosts for approximately 15 years and would highly recommend them for domain purchasing and web hosting. They have always been helpful, quick to respond, and consistently reliable.
Nice Customer support!
I am not the best when it comes to IT problems, but Karen took me through each step slowly and clearly until the problem was fixed. She was patient, explained what we were trying to do and her English was excellent and easy to understand. Without her knowledge I would still be struggling with the IT problem. I hope you have a lot more Karen's working within your firm.
Rey has made my set up process really easy
Quick response with required info
Thanks Lawrence for sorting the email query out with sensitivity and efficiency.
Technician named Jayrus was very helpful and resolved my issue quickly.
I am still trying to decide if I can use you templates. They are very clunky and do not offer me the option to create my webpage to my liking. The Templates are very limiting
Help from Joyce was fast and efficient.
Great courteous customer service. Very helpful. Exemplary member of staff
Promptly answering the call and acting as discussed without delay.
An extremely polite, patient, efficient and friendly representative helped me with our problems.
Almond was extremely helpful and dealt with my enquiry with professionalism. Thankyou
Very good service helpfull,friendly and courteous. I have been with this company for 10 years and never had a problem
Lawrence was amazing and even managed to upsell someone that is very stubborn against it. He cleaned up my Domian- Wordpress issues within 15mins and this afternoon I am getting my hands all over the design work. Get more people like this!
Nice help from Cristian
Unreliable service, scamming by taking money for subscription and not supporting on delivering the service. Constant issues with the server and emails being not received or sent out - all emails disappear - god knows where they go!?
Based on analysis of 21 reviews rated 1-2 stars for Fasthosts Internet
“Customer enquiry about vps service from fasthost : 3:30 PM Customer Hello, what cpu version exactly is used on RAM V...”
“I submitted a cancel request and a ticket to cancel a VPS I had bought on a monthly basis on 30/06/2025”
“I know that I turned off the renewal but they still charged my account and there is no way to delete your payment opt...”
“I know that I turned off the renewal but they still charged my account and there is no way to delete your payment opt...”
“the virtual cpu is not born out of air lol 3:45 PM Fasthost reply If you don't understand the response I cannot help...”
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Fasthosts Internet is a UK-based hosting provider that offers a range of services designed to simplify online presence for individuals and businesses. The company specializes in web hosting, domain registration, email hosting, and server solutions. With a focus on affordability and flexibility, Fasthosts provides various hosting packages starting from 49p per month, which include features such as up to 500GB of storage, free SSL certificates, and up to five free domain names. Targeting both small businesses and individual users, Fasthosts aims to empower customers with the tools needed to establish and manage their online presence effectively. Their offerings include WordPress hosting, virtual private servers (VPS), and dedicated servers, catering to a broad spectrum of online needs. With a commitment to reliable customer support, Fasthosts ensures that users have access to assistance whenever required, reinforcing its position as a trusted provider in the web hosting industry.
Fasthosts Internet receives overwhelmingly positive feedback, with customers frequently praising the excellent service and support provided by the staff. Reviewers highlight the quick response times and the knowledgeable agents, such as Mark and Jefferson, who efficiently resolve queries and offer clear explanations. Many appreciate the user-friendly account interface and the effective website builder, which surpasses competitors. However, some customers express concerns about billing practices, specifically mentioning issues with renewal charges despite opting out. Additionally, a few users report challenges in building their websites through the platform. Overall, Fasthosts is recognized for its outstanding customer service, making it a reliable choice for many users.
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