Fasthosts Internet Reviews

Great customer service by Glenn Contawe nothing was too difficult he showed patience and empathy and overall was a great service a real credit to fasthosts

Fantastic help from Yna in technical support; I’m very impressed. I was happy with the support I received.

*** update - thanks George but nobody has contacted me about cancellation?*** They advertise £1 per month for 3 months - and make it look as though you can cancel any time after that. You cannot. No amount of asking for help will make the robots that work for this company help you. They have used well known psychological techniques - knowing I won't read all of the t's and C's to lock me into a 12 month contract. If you Google this - they've done it a lot. I no longer trust this company and I urge you to go somewhere else, they cannot be trusted and they don't care.

Jeff listened, made sure he understood and the actioned my request

Extremely helpful, the 24 staffed call centre is no trainers. The assistant was professional and helpful.

It was great to speak with Rhea Vhee Loyao, she made a good job, understanding all my needs. Thank you.

First class support from Fasthosts. We have used Fasthosts for over twenty years and have received first class service and support throughout that time. The Fasthosts website customer Dashboard is excellent and enables me to do most of what I need to on a day-to-day basis. On the few occasions that I have had to speak to a member of the team, that has been a very positive experience and today was no exception. I was assisted by Jefferson Quijano, who was superb from start to finish. He was friendly but professional, knowledgeable and efficient. At the end of our conversation, I had received emails confirming that everything that I had requested had been achieved and I felt truly valued as a customer. I can't recommend Fasthosts highly enough; with staff like Jefferson on their team, you know that they care about their customers. Thank you.

One of the worst decisions I’ve made was signing up with Fasthosts as my email provider. Their service has been a disaster from the start — my email has gone down and I’m not receiving any messages. Despite numerous attempts to get support, I’ve been met with long hold times, rude and condescending staff, and a complete refusal to log complaints or provide any meaningful updates. They’re refusing to fix the issue, and I’m no closer to a resolution despite repeated follow-ups. Avoid this company if you value reliability, accountability, or basic customer service.

Been with Fasthosts for years and their defining feature has always been their support. If they haven't got an answer immediately to hand, they'll make every effort to try and find one. Real people answering the phones, no bots, no road blocks - just honest help.

Spoke to two representatives regarding my contract. Both gave efficient, helpful and friendly service. I only have one name unfortunately, Almond Brexale Tello was very professional and fixed my issue very quickly. Great customer service.

Cristian was a very responsive and polite support agent.

I recently had the pleasure of being assisted by Jefferson Quijano at Fasthosts, and I couldn’t be happier with the experience. Jefferson was incredibly helpful, knowledgeable, and professional throughout the entire process. He made everything so much easier and took the time to ensure all my questions were answered and issues resolved. It’s rare to find such excellent customer service these days, and Jefferson truly went above and beyond. Interactions like this are exactly why I continue to choose Fasthosts. Keep up the great work!

Fixed the problem very quickly and great communication!

Great service and sorted the issue out. Thanks CRISTIAN

Andrea Amores provided a warm, friendly and efficient service. My query was dealt with professionally and courteously. Thank you :)

A really excellent service and Lawrence couldn't of been more helpful

Really helpful service from Fasthosts and Jefferson Quijano today. Explained things really clearly and promptly changed things for me. Thanks!

Quick response to the call. Kate was very patient and knowledgeable. She was able to clarify the login issues I was having and suggested solutions to issues I was experiencing. She also pointed me in the direction of other tools that would help achieve my aims. Excellent service.

Louie Gee really helped me, as I didn’t know about re-directing etc