Amazing and fast support from Karen
Karen was brilliant at supporting us with a technical issue !

10 months ago
Fantastic service. Dealt with my enquiry efficiently and provided steps for further support moving forward. All dealt with in one online chat session. Thank you
10 months ago
I spoke with Jefferson Quijano and I was offered exceptional help in resolving my issues, I will 100% work with this company again in the future because of Jefferson's efforts
Karen was brilliant at supporting us with a technical issue !
Had some issues getting the hosting to work. Karen from support was amazing and had it all sorted within 24 hours. Thank you
closing the web hosting packaging renewal - just call to the staff Almond Brexale Tello who quickly did the closing after verified my account. He is good and efficiency.
Karen was really helpful , responsive and knowledgeable . How a online chat should be !
The person spoke with was so calm and explained all steps in simple terms. There is no way anyone will not get it.
Of the time I was wasting with several other companies just trying to get a basic website up and running it was a dream to find a decent place where they made it so easy to get things done and I will be delighted to recommend them to everyone
Mark has been brilliant. Not only have they sorted out my current issue but also helped me with an upcoming project. I will definitely be contacting them next week to help me set up a brand new website.
I was happy to meet someone who gave me very professional advice and help.
Almond Brexale Tello Was very professional and understood quickly that I no longer had a need for this product and didn’t try and keep me or sell me anything else which I totally appreciated. He cancelled all of the products quickly and then sent a confirmation email.
Louie Gee was very helpful after my mistakes every thing was rectified and my acidenral orders we canceled
First class service, I accidentally bought the wrong domains. Upon contacting their support team they acted quickly, were polite and issued a full refund within less than 1 day. First class support.
I explained the reason for my call and was put through to Almond Brexale Teilo who listened and although he was not in a position to make the change requested he spoke to his manager and the matter was resolved. He explained the terms of the agreement and couldn't apologise enough for the delay whilst seeking advice from his superior
Had a problem with emails following a connection to WIX. Spoke to Mark today who was incredibly helpful and guided me through updating nameservers on Wix side. 10/10
Very grateful to Rey P for helping me resolve an IT issue today. Thank you Rey p :)
I contacted the customer services team with my enquiry and Amanda from the team dealt with my issue in a very speedy and professional manner. Thank you.
Almond Brexale Tello the advisor was extremely helpful and very knowledgeable and made the whole experience of dealing with Fasthosts a positive one
Marvin Galgo was very friendly understanding and help full he resolved my issues in record time, thank you Marvin for the Professional way in dealing with my issues
I needed to move my wife's email address and set it up from scratch. Fasthost's reviews were good and a lot cheaper than most. I tried on my own, but not being techy, I called in and Mark walked me through the whole thing. Mark really knows his stuff and I was very impressed with his patience and simple instructions. He sent instructional emails which were relevant to the server I was leaving, which made everything a breeze. Thank you Mark
Cristian was great when I contacted customer support, thankyou! Looking forward to using my new domain!
I had been struggling for weeks trying to configure my domains, and just when I was about to give up, Cristian from Fasthosts support stepped in and turned everything around. From start to finish, he was incredibly helpful, patient, and knowledgeable. Thanks to him, my website is now up and running smoothly. Cristian is hands down one of the best support agents I’ve come across—his dedication to solving issues and guiding clients through the process is unmatched. I'm truly grateful for his assistance. Fasthosts is lucky to have him on their team!
Based on analysis of 21 reviews rated 1-2 stars for Fasthosts Internet
“Customer enquiry about vps service from fasthost : 3:30 PM Customer Hello, what cpu version exactly is used on RAM V...”
“I submitted a cancel request and a ticket to cancel a VPS I had bought on a monthly basis on 30/06/2025”
“I know that I turned off the renewal but they still charged my account and there is no way to delete your payment opt...”
“I know that I turned off the renewal but they still charged my account and there is no way to delete your payment opt...”
“the virtual cpu is not born out of air lol 3:45 PM Fasthost reply If you don't understand the response I cannot help...”
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Fasthosts Internet is a UK-based hosting provider that offers a range of services designed to simplify online presence for individuals and businesses. The company specializes in web hosting, domain registration, email hosting, and server solutions. With a focus on affordability and flexibility, Fasthosts provides various hosting packages starting from 49p per month, which include features such as up to 500GB of storage, free SSL certificates, and up to five free domain names. Targeting both small businesses and individual users, Fasthosts aims to empower customers with the tools needed to establish and manage their online presence effectively. Their offerings include WordPress hosting, virtual private servers (VPS), and dedicated servers, catering to a broad spectrum of online needs. With a commitment to reliable customer support, Fasthosts ensures that users have access to assistance whenever required, reinforcing its position as a trusted provider in the web hosting industry.
Fasthosts Internet receives overwhelmingly positive feedback, with customers frequently praising the excellent service and support provided by the staff. Reviewers highlight the quick response times and the knowledgeable agents, such as Mark and Jefferson, who efficiently resolve queries and offer clear explanations. Many appreciate the user-friendly account interface and the effective website builder, which surpasses competitors. However, some customers express concerns about billing practices, specifically mentioning issues with renewal charges despite opting out. Additionally, a few users report challenges in building their websites through the platform. Overall, Fasthosts is recognized for its outstanding customer service, making it a reliable choice for many users.
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