Your colleague Jefferson helped me…
Your colleague Jefferson helped me today. I found Jefferson very polite, professional and understanding of my requirements.

10 months ago
Fantastic service. Dealt with my enquiry efficiently and provided steps for further support moving forward. All dealt with in one online chat session. Thank you
10 months ago
I spoke with Jefferson Quijano and I was offered exceptional help in resolving my issues, I will 100% work with this company again in the future because of Jefferson's efforts
Your colleague Jefferson helped me today. I found Jefferson very polite, professional and understanding of my requirements.
I had a phone call to cancel a trial which I had, Rhea Loyao was very polite and fixed my issue quickly and efficiently. Great customer service.
Great service .... Jefferson Quijano I feel I need to mention as he was quite brilliant!
I needed support in cancelling a product and called the number listed. Glenn was extremely helpful and really kind. We discussed possible alternatives, presented in a clear and precise way and Glenn proceeded straight away with my request. Thank you so much.
Marvin Galgo was exceptionally helpful and very knowledgeable! Got my site up and running in a few minutes! Thanks Marvin
Glenn Contawe & colleagues were very gracious in releasing me from a contract that I could have wound up paying almost £200 for. Nice company to deal with.
Rhea Loyao was really understanding and helpful following our phone call and has excellent communication.
Very good service from Mark. I like how we could get through to talk to a real live person who understood our account better than we do and was able to clarify our problem and answer all our questions clearly and patiently!! Well done!
Helpful quick help
Almond Brexale Tello Was very professional and understood quickly that I no longer had a need the product we had and didn’t try and keep me or sell me anything else which was really appreciated. He cancelled all the products i no longer required quickly and then sent a confirmation email, so overall an excellent experience for me and would recommend Fasthost based on my experience today. Thank you Almond .
Marvin was extremely helpful and explained the web packages that would suit my needs and answered my concerns regard my domain name
I spoke to Ray who was very helpful with my enquiry. Keep up the good work.
Marvin was amazing! My issue was solved immediately for me. Thank you so much as I had been struggling with transferring my domain. Really appreciate it!
I had been with Fasthosts since 2011 and they were always reasonably priced, never once did I have any tech issues that were not fixed within minutes and their customer service was always far above standard. When I had to cancel my service today, the young lady Regine C was so courteous, friendly, and efficient that it was impressive, given my experiences with various tech companies and call centres over the last few years. If I ever need a website again Fasthosts will definitely be my first choice.
Very helpful, courteous and dealt with my request extremely efficiently.
Needed to cancel a business package as not required. Slight delay getting through but Agent (Almond Brexale T.) dealt with it efficiently.
Thank you Louie for helping me setup my emails and showing me how to navigate the dashboard. You made it so easy and I greatly appreciate your support. Precious
Swift, friendly, very helpful, a pleasure to deal with Almond , Thank you fir your service
Got all info I wanted Ray was very patient with me Thanks
Friendly professional service from Glen
Based on analysis of 21 reviews rated 1-2 stars for Fasthosts Internet
“Customer enquiry about vps service from fasthost : 3:30 PM Customer Hello, what cpu version exactly is used on RAM V...”
“I submitted a cancel request and a ticket to cancel a VPS I had bought on a monthly basis on 30/06/2025”
“I know that I turned off the renewal but they still charged my account and there is no way to delete your payment opt...”
“I know that I turned off the renewal but they still charged my account and there is no way to delete your payment opt...”
“the virtual cpu is not born out of air lol 3:45 PM Fasthost reply If you don't understand the response I cannot help...”
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Fasthosts Internet is a UK-based hosting provider that offers a range of services designed to simplify online presence for individuals and businesses. The company specializes in web hosting, domain registration, email hosting, and server solutions. With a focus on affordability and flexibility, Fasthosts provides various hosting packages starting from 49p per month, which include features such as up to 500GB of storage, free SSL certificates, and up to five free domain names. Targeting both small businesses and individual users, Fasthosts aims to empower customers with the tools needed to establish and manage their online presence effectively. Their offerings include WordPress hosting, virtual private servers (VPS), and dedicated servers, catering to a broad spectrum of online needs. With a commitment to reliable customer support, Fasthosts ensures that users have access to assistance whenever required, reinforcing its position as a trusted provider in the web hosting industry.
Fasthosts Internet receives overwhelmingly positive feedback, with customers frequently praising the excellent service and support provided by the staff. Reviewers highlight the quick response times and the knowledgeable agents, such as Mark and Jefferson, who efficiently resolve queries and offer clear explanations. Many appreciate the user-friendly account interface and the effective website builder, which surpasses competitors. However, some customers express concerns about billing practices, specifically mentioning issues with renewal charges despite opting out. Additionally, a few users report challenges in building their websites through the platform. Overall, Fasthosts is recognized for its outstanding customer service, making it a reliable choice for many users.
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