Needed help with changing email…
Needed help with changing email addresses, updated and done in the chat within 10 mins - great work!

10 months ago
Fantastic service. Dealt with my enquiry efficiently and provided steps for further support moving forward. All dealt with in one online chat session. Thank you
10 months ago
I spoke with Jefferson Quijano and I was offered exceptional help in resolving my issues, I will 100% work with this company again in the future because of Jefferson's efforts
Needed help with changing email addresses, updated and done in the chat within 10 mins - great work!
Excellent live chat support. Andre was very good at sorting my technical questions out.
very helpful and understanding
Kate answered all my questions quickly and effectively
I found it very easy to do it was very explanatory
Fabulous company to host your website and email. Fasthosts have always been able to help me with any issues, and having a 24 hour helpline is fantastic. Drixler spent almost an hour on the phone with me trying to resolve an email issue, very polite, very patient. Would highly recommend.
Louie Gee Remorosa was amazing! Helped me solve by issues quickly, did try and up sell me more hosting tho. But all around good experience!1
Fasthosts always give great support, Very impressed when I spoke to Yna, they helped right away. No fuss, just great service
Helpful. Friendly. Resolved issue .
Thank you I was very happy with the service
Lawrence was able to quickly revert back our broken website from a failed update of our own making; the site now works. Lawrence's customer service was superb and backs up our positive opinions on how good fasthosts are as a company.
Arnel is so knowledgeable, kind, good at explaining, and helpful
It was Mark, so helpful and got me sorted.
Emaan was very helpful and quick with responses!
Had a great experience with Glenn Contawe, he was very prompt and friendly, knowing the customer needs, it was really great talking to him.
Simple and easy to follow instructions. Special thanks to Marvin
Consistently supportive, available and helpful. Always work with me to resolve any issues and see technical support queries through to the end.
Edited* been on the phone twice today I would like to say that two particular members of your Team - (Rhea Loyao) and (Andrea Amores) are both a credit to your company. Very helpful with all of my queries, Rhea & Andrea took the time to help. calm, professional, and a pleasure to deal with. Thank you 👍
Rey was really helpful getting my issues resolved. Thanks support team.
Emman quickly checked and sorted out my query
Based on analysis of 21 reviews rated 1-2 stars for Fasthosts Internet
“Customer enquiry about vps service from fasthost : 3:30 PM Customer Hello, what cpu version exactly is used on RAM V...”
“I submitted a cancel request and a ticket to cancel a VPS I had bought on a monthly basis on 30/06/2025”
“I know that I turned off the renewal but they still charged my account and there is no way to delete your payment opt...”
“I know that I turned off the renewal but they still charged my account and there is no way to delete your payment opt...”
“the virtual cpu is not born out of air lol 3:45 PM Fasthost reply If you don't understand the response I cannot help...”
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Fasthosts Internet is a UK-based hosting provider that offers a range of services designed to simplify online presence for individuals and businesses. The company specializes in web hosting, domain registration, email hosting, and server solutions. With a focus on affordability and flexibility, Fasthosts provides various hosting packages starting from 49p per month, which include features such as up to 500GB of storage, free SSL certificates, and up to five free domain names. Targeting both small businesses and individual users, Fasthosts aims to empower customers with the tools needed to establish and manage their online presence effectively. Their offerings include WordPress hosting, virtual private servers (VPS), and dedicated servers, catering to a broad spectrum of online needs. With a commitment to reliable customer support, Fasthosts ensures that users have access to assistance whenever required, reinforcing its position as a trusted provider in the web hosting industry.
Fasthosts Internet receives overwhelmingly positive feedback, with customers frequently praising the excellent service and support provided by the staff. Reviewers highlight the quick response times and the knowledgeable agents, such as Mark and Jefferson, who efficiently resolve queries and offer clear explanations. Many appreciate the user-friendly account interface and the effective website builder, which surpasses competitors. However, some customers express concerns about billing practices, specifically mentioning issues with renewal charges despite opting out. Additionally, a few users report challenges in building their websites through the platform. Overall, Fasthosts is recognized for its outstanding customer service, making it a reliable choice for many users.
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