A week ago
The product quality is solid but customer service varies wildly depending on which location you visit. Some branches are fantastic while others seem understaffed and rushed.
A week ago
The local branch treats us like family. They remember our preferences and often call when new products come in that might interest us. Makes doing business a pleasure.
A week ago
Their engineers helped us solve a complex fastening challenge that had us stumped for weeks. The technical expertise they provide goes way beyond just selling products. Definitely worth the premium pr... See more
A week ago
Amazing how much stuff they carry - from basic screws to specialized industrial equipment. One-stop shop for most of our maintenance needs.
The product quality is solid but customer service varies wildly depending on which location you visit. Some branches are fantastic while others seem understaffed and rushed.
The local branch treats us like family. They remember our preferences and often call when new products come in that might interest us. Makes doing business a pleasure.
Their engineers helped us solve a complex fastening challenge that had us stumped for weeks. The technical expertise they provide goes way beyond just selling products. Definitely worth the premium pricing for that level of service.
Amazing how much stuff they carry - from basic screws to specialized industrial equipment. One-stop shop for most of our maintenance needs.
Sometimes they have everything we need, other times basic items are backordered for weeks. Would be nice to have better visibility into stock levels before placing orders.
Been using Fastenal for our manufacturing needs for over 3 years now. Their inventory is impressive and the staff really knows their stuff when it comes to fasteners and industrial supplies. Pricing is competitive and they usually have what we need in stock.
When we need something fast, Fastenal delivers. Their same-day service has saved us multiple times when production was held up.
Their vending machine program has streamlined our inventory management significantly. Easy to track usage and automatic reordering saves us time.
Fastenal has been our go-to for specialty bolts and hardware. Quality is consistently good and delivery is reliable. Only downside is they're definitely not the cheapest option out there, but you get what you pay for.
Products are good quality but shipping can be slower than promised, especially during busy periods. Plan ahead if you have tight deadlines.
Working with Fastenal for 5+ years now. They understand our needs and often suggest better alternatives that save us money. The account management is top-notch.
They cater more to bulk orders which makes sense for their business model. If you just need a few pieces of hardware, the minimum quantities can be frustrating and expensive.
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Fastenal is an industrial supply company that distributes fasteners, tools, and maintenance supplies to businesses and industrial customers. The company operates through a network of branch locations and vending solutions, serving industries such as manufacturing, construction, and maintenance. Fastenal provides inventory management services and on-site solutions to help businesses streamline their supply chain operations.
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Fastenal receives a generally positive reception from customers, who appreciate the professional service and extensive product catalog. Reviewers highlight the company's ability to meet industrial needs, with many praising the knowledgeable staff and solid partnerships developed over years of collaboration. The vending machine program is noted for effectively streamlining inventory management, making it easier to track usage and automate reordering. However, some consumers express frustration with inconsistent inventory management, reporting that essential items can be backordered for extended periods. Additionally, while product quality is generally good, shipping times can be slow during peak periods, necessitating advance planning.
